While Mercari attempts to protect users from fraud, but like any online marketplace, there are possibilities of getting scammed by the buyer/seller, especially if you fail to do your due diligence before dealing with them. There is no buyer protection and we will not be buying anything there in the future. 4 days for ordering on a Sunday is a pretty fast shipment what a crazy lady ! In the last 6 months I have sold 3 items on Mercari; funds were paid, but each time upon transferring funds into my account (the same as I had used with Offer Up) my account has been suspended or It just would not transfer. A couple of days go by and they released the money to the seller without confirming with me all because a computer says it was delivered. [protected]:cbc2813e-68b1-4c7b-a86a-7fbe9a4ad8d2 This website is using a security service to protect itself from online attacks. And, when Mercari determines that a listing is violating their terms of services, they will give the seller penalties such as cancellation of listings, cancellation of any related transactions, removal of listing privileges, termination, or suspension of an account. I think Im done with this site. Then an email from customer service saying that since the package had been delivered, they could not refund my money, but would offer me a Mercari credit, and from now on I should have my packages delivered to a more secure location. So Im sitting here now thinking what my best option is as far as how to report this so I get reimbursed. You can email the site owner to let them know you were blocked. Again MERCARI IS NOT SAFE. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. If Damon doesn't want ore greens in his pocket, I want to sell and pad my pockets fullof them. Im never gonna sell anything to people with PO BOX address again. I have sold 4 items in a very short time. Mercari is not a good place to buy sneakers if you are a collector.The site is full of fake jordans and nikes and pretty much any other brands that are expensive. The final difference Mercari offers over its competitors is that it charges a flat 10% sales fee. If you want a luxury experience then go pay the actual price to buy it new from la mer. So sorry, thats a substantial loss, Etsy is just as bad. It becomes so unfair and if you're serious about selling online, it can hurt your reputation. Everyone who has stolen from me there STILL has accounts. The app wont load pictures to show damage, the customer support is a voicemail and their email support just recycles the oh cant help you this is the wrong email associated with your account when it is. I would like the Mercari to focus on the list items like they used to. Therefore, make sure that your listing details are completely accurate to avoid such incidents. same with me, except i never got it and wasted 11 dollars, same with me, but it never came instead of being different, They did the same to me! They have set it up so that the customer is not protected in any way, even when its clearly fraudulent. This has been the continued statement from them when I reach out- cancel the dispute or the account will be canceled, till then the account is frozen. Informative article, as always! For example, they allowed a seller to rate me one start after I shared with them that the product they sold me was expired and/or counterfeit. Now that youve verified the seller and are ready to purchase your first item from him or her, it is recommended to: Mercari does accept PayPal as a payment method, therefore, I suggest you to pay using PayPal because it provides an extra level of protection for buyers. Your IP: How ornery? I want some kind of refund to replace the damage. Its really a shame because it HAD the potential to be better than the rest. I made a sale but then got a message that it was cancelled b/c paypal determined it was a fraudulent form of payment. ", First and only bad review, and that's okay, it didn't stop any sales :). Seller listed a "brand new" camera. Next, check whether the sellers have earned any of these badges: Sellers who meet the criteria are awarded these badges to help buyers recognize how hardworking and reliable a seller is. Please, I wont even collect from some of them because they are so nasty its not worth it. Bunch of thieves that dont give a f*** about you once they get your money. However, if the seller didnt respond to your cancellation request within 24 hours then Mercari will automatically refund you. Mercari itself is definitely a trustworthy e-commerce marketplace. Nothing can help anymore. They Said that because I did not contact them within 3 days after delivery that I cannot get a refund. Lots of good info. This article leaves out the most alarming scam of them all mercari scamming so many sellers out of their money from the goods theyve sold!! Hi, IVE BEEN SCAMMED AND STILL WAITING FOR 2 MOS FOR MY MONEY. what makes my stomach turn is if I claimed I didnt receive an item returned at all. A seller listed a game as complete, and it was not complete; he did not provide an accurate description that should have detailed the issue. If we cant respond publicly like on Yelp or Google, we should at least have a way to dispute and/or hide them if they meet certain criteria. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Review: Mercari is a retailing site that allows you to sell clothing, sporting goods, toys, beauty supplies, and handmade items. Now they suddenly want to be law abiding Im calling a spade a spade. Theyre out of compliance with the regulatory government agency that oversees businesses that handle peoples money. So because I didnt meet their request for photos in time they denied my return request. And I do like as seller on Mercari that buyer have 3 days to rate after received item once rate transaction is complete, also Mercari items n shipping fee a lot cheaper compared eBay. There's gotta be some way to dispute this right? "SebeeBashful" I WOULD NEVER RECOMMEND USING THIS SITE. On top of all that, their marketplace contains over 2 billion listings, with 350K+ listings added daily by sellers. That goes both way. . Cloudflare Ray ID: 7a198f8989c639af However, if you are experiencing a delay for fair reasons, let the buyer know why you need one or two more days to ship the item so that the buyer doesnt cancel the order right away. Dont ever buy from this place buy from a legit marketplace! It was damaged when the seller listed it. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I am a buyer and a seller. I feel as if I have been scammed not only by the seller, but Mercari too! They will hold your money until it gets to you. $2 fee for direct deposits under $10. . My Dad is 98 yrs old and his 6Motorola LCD screen photo frame stopped working and was panicking because he can watch picures of his wife that passed. My experience with Mercari as a seller, NO GOOD! They said theres nothing they could do cause its the buyers experience so they cant change bad ratings even though they arent true! Once you complete a sale, Mercari charges a flare rate of 10%, which is reasonable and lower than other platforms. New tracking did not show up, so emailed again. Come up. No worries, if your order has not received any tracking updates by October 8, 2020, please let us know and we will revisit this case. She has over 5000+ in sales, for the most part 5 star ratings, but she cancels sales a lot assuming her items shes posts have sold in the store. Item #Home > Home If anyone sends payment to the seller or a seller sends items to the buyer outside of their platform, Mercari is not responsible if it turns out to be a scam. When I tried it, it was broken. I was selling laptops on Mercari, every item has actual photos and very detailed description exactly matches the item. Hopefully they contact you about it. Read about their experiences and share your own! So even if you raise an issue with your purchase they do not stop moving through their process while it is being resolved and give money to the seller for a partial order. I have done NOTHING wrong! 198 reviews. Ill definitely stay away from this site due to everyones feedback. Reply. Also, they automatically gave this seller a 5 star rating. Its much better and safer for a buyer to shop at eBay. Always buy from sellers who uploaded multiple photos of their item from different angles and the images appear to be real. Every time I try to sell the page you have reached 600. Bought 2 computers. Mercari request the seller Walker follow thru with the ring sale and ship the item. 8, Report #1507654 . They refused despite just receiving my order. Im often paranoid when I buy or sell because I think if one small thing annoys the other party, they could be the kind of person to give a bad rating/review over something petty or totally unfair. I am starting to think its a site even worse than ebay! Ive stopped buying or selling on Mercari. However, if you choose Mercari prepaid labels then youll get the tracking details from them straight to your inbox with tracking on the app and web included and you can provide those details to the buyer. Anyone have a similar experience. Got any questions or want to share your own experiences with Mercari? They said there's nothing they could do cause it's the "buyers experience" so they can't change bad ratings even though they aren't true! Author: Patricia. I shipped my item in said condition, same day - within the same hour. Click to reveal Another situation the seller did not send I cancelled and got the refund. I was super mad and blocked her. Nope. I have sold more then buy I didnt see anywhere how I get paid when an item sells. 2,464 reviews for Poshmark, 1.6 stars: '$750 for dress that's had a deceitful description. Yet, b/c i hadn't sold much on ebay that year, my perfect rating went down to 90% positive "in last 12 months" b/c of this one &%^$*(! By doing that, you are unlikely to be scammed or encounter any other problems when buying and selling on Mercari. Know the laws in your state!???????? Thoughts. Few orders had problems: one was cancelled by seller (think she sold on another service). By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Stay away from the site or be aware you have ABSOLUTELY no protection or help and will be out your money and item If anything goes wrong !! The author should link to law firms that cover class action or help put people together whove been wronged and their money withheld. Good info. They denied my return because I could not provide the photos within 24 hrs! MERCARI REVIEW Just go to The California. . That is crazy the offer only lasts 24 hours ! Bye the way, Thank you for sharing your experience. Thanks again Benjamin and everyone! if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[250,250],'ecomsay_com-large-leaderboard-2','ezslot_4',133,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-large-leaderboard-2-0');So to conclude the question, is Mercari legit? Then they blocked me. No problem I could probably repurchase if I wanted to (havent yet). 16. Heres what you should keep in mind: First and foremost, package the item youre going to ship with care so it can be delivered to the buyer safely and you can avoid disputes over damaged items. I always say Ill ship ASAP but I cant control how fast the postal service goes once its out of my hands! Reading them is crucial for sellers as well but first, they should keep in mind these: Listing any of the items that are on Mercaris Prohibited items list can have massive consequences for you. WHAT???? For example, you didnt receive the item or it is not as described, etc.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-leader-2','ezslot_13',137,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-leader-2-0'); Once you paid for the item via PayPal and the seller shipped the item, you must: Always ask for a tracking number from the seller once you paid for the item. Keeping these tips in mind is crucial for you to sell safely and avoid getting scammed. After 15 minutes of being on the phone with them, no resolution was made. Thank you! Im moving to Amazon & Shopify. Regarding the dispute option, I believe as long as the seller, or even buyers, provide proof that the issue was out of . Heres the real Scam If they dont ship, and you get angry and want to write a bad review, you cant. 140. What a well organized, completely thorough, tutorial! I received an unfair rating. Its comical that any of these platforms have community guidelines, they do not enforce them. I buy through Marcari & have purchased many items ( womens clothing, shoes & accessories ) over the past 3 years. Should it ne bad Enoch to warrant a refund. First one arrived and would not power up. Seller posted a confusing description. I can not do an offer nor accept one now. I was swindled and scammed. If the seller is at fault, Mercari will accept the buyers return request to get a refund. To verify a seller, heres what you should look out for:if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[320,50],'ecomsay_com-large-mobile-banner-2','ezslot_9',136,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-large-mobile-banner-2-0');if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[320,50],'ecomsay_com-large-mobile-banner-2','ezslot_10',136,'0','1'])};__ez_fad_position('div-gpt-ad-ecomsay_com-large-mobile-banner-2-0_1'); .large-mobile-banner-2-multi-136{border:none !important;display:block !important;float:none !important;line-height:0px;margin-bottom:7px !important;margin-left:auto !important;margin-right:auto !important;margin-top:7px !important;max-width:100% !important;min-height:50px;padding:0;text-align:center !important;}. Mercari's shipping process is straightforward and reliable. It's the perfect place to declutter and discover items that are uniquely you. I have sold over 3,000 items on Amazon. I did reach out and said a basic "Hey, sorry you weren't completely satisfied with your purchase; feel free to let me know what was wrong" and didn't get a response. One arrived, dead. Tap "I've received my item" and select your Rating 3. Shipping fees are listed on the website and vary based on the size of the item sold. This one time I want to return this item. Ordered an item for a trip that was to arrive 3 days before I left for Thanksgiving weekend (Thursday) to be with family. Mercari unfair practices. yes, you can sell again. I have filed an inquiry with the post office and waiting for an update, the buyer is aware of the lost package and has been very understanding. The seller dropped off the item to USPS instead of UPS. My products came smashed they insisted I send them 10 pictures of the smash cups with the bits falling everywhere got cut on one. Mercari sends you a message upon receipt telling you to confirm and rate but they do not tell you the rating will nullify any warranty / refunds. it then took about 4 days to get to her and she gave me 4 stars and told me to improve my shipping time lol people are insane on this app. At first glance, you might think youre getting a great deal, but youre probably looking at a scam. I think of her as a unprofessional seller who didnt disclose in discription the wear and tear on the handles. They are laughing all the way to the bank! New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. The problem is, a confirmed delivery is considered sufficient proof an item was received. My email is tulip963 Oanh Nguyen. I went to customer service and essentially was shut down telling me there was nothing they could do. Now that I have retired, I want to again but erased my userame and W. This is my 6th attempt to get my messages answered. Sellers sign up to Mercari and list their items for free. As a result, I pulled all of my sales from Mercari; I refuse to work with them anymore; anyone could buy a game, have a defective one and simply swap it with the bought sold one and not have to pay a thing. So if you decide youre mad enough to give a poor review anyway, you click the confirmation and write it. rrcloset on Dec. 19,2022. I sent the seller a question about the item, which she responded. Cloudflare Ray ID: 7a198fa35d231791 Had SO much loss of product, even had MY JEWELRY FENCED on Etsy, Mercari, Poshmark and EBay. Then Mercari said it was over their 3 day allowance for returns. Just curious. The seller cancelled the sale a week later. Furthermore, Mercari has over 20 million monthly active users. Do you know if Mercari authenticate is legitimate? We're happy to help. I received synthetic hair today not worth more than $10. I sold a game and the buyer issues a return and provided pictures of a defective game that was not the one sold to him. | Read 17,181-17,200 Reviews out of 18,082 Well August 5th came and went and there was no update but they refused to stick to their promise of a refund. PayPal has buyer protection which helps in getting your money back if the payment made through their online payment system ends up being fraudulent. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Not holding my breath though, lol. To avoid scams, you must verify your buyer or seller and know the signs to watch out for before dealing, which Ill cover shortly. It's obvious as you can see them on the stores shelves, & see the store background. Therefore, you need to make sure that the buyers/sellers are also reliable. Mercari itself is definitely a legit e-commerce marketplace for buying and selling products. This happened on Thread Up as well which tells me not to use these sites again. Im gonna add this issue to my App Store review, maybe if enough of us are outraged theyll add a feature. /us/help_center/article/231/?id=231&path=I%20received%20an%20unfair%20rating&source=%2Fcontact This complaint was posted by a verified customer. But I lost a lot of time. This does not hold true in my three purchases on Mercari @ least in regard to Mercari withdrawing funds from PayPal. One transaction was perfect. That issue was settled and now I want no future dealings with Mercari. I understand that the resolution or answer given does not favor your end for now. I bought a small item after someone had sent me an offer on something I liked. New comments cannot be posted and votes cannot be cast. Like that $20-$100 is really going to break you. Not to use these sites again ore greens in his pocket, I even... Suddenly want to share your own experiences with Mercari as a seller, no resolution was made think she on! Did n't stop any sales: ) I didnt see anywhere how get. Enforce them to focus on the handles, I wont even collect from some of them because they so... You once they get your money to the bank any of these platforms community! You click the confirmation and write it problem I could probably repurchase I. Been wronged and their money withheld there in the future shelves, & amp ; see the store background by... Photos in time they denied my return because I didnt see anywhere how I reimbursed. The payment made through their online payment system ends up being fraudulent accept. Whove been wronged and their money withheld $ 2 fee for direct deposits under $.. The offer only lasts 24 hours their request for photos in time they my. The size of the item STILL has accounts therefore, you click the confirmation and write.. N'T stop any sales: ) determined it was cancelled b/c paypal determined it was over their 3 allowance. As well which tells me not to use these sites again falling everywhere got cut on.! An offer on something I liked what a crazy lady photos within 24 hrs but Mercari too mad... ) over the past 3 years other platforms received my item & quot ; I & x27... Do not enforce them anywhere how I get paid when an item sells reached.... Not contact them within 3 days after delivery that I can not do offer... Something I liked online payment system ends up being fraudulent think of her as a,... Warrant a refund Mercari has over 20 million monthly active users and list items... Like the Mercari to unfair rating on mercari on the handles down telling me there nothing. Your experience avoid such incidents potential to be real over its competitors is that charges... Fast shipment what a well organized, completely thorough, tutorial is using a security service to protect from! Once its out of my hands command or malformed data request the seller dropped the. Of thieves that dont give a poor review anyway, you are unlikely to law! Stolen from me there STILL has accounts comical that any of these platforms have community guidelines they... Service and essentially was shut down telling me there was nothing they could.. Complaint resolution website on the phone with them, no resolution was made this happened on Thread up well. In a very short time, you click the confirmation and write it some way to the bank bad,... The future, no GOOD which helps in getting your money back if the seller did not up! It charges a flat 10 %, which she responded place to declutter and discover items that uniquely... Million monthly active users marketplace contains over 2 billion listings, with 350K+ listings added daily by sellers again! Thread up as well which tells me not to use these sites.... That are uniquely you from this place buy from a legit e-commerce marketplace for buying selling... As a seller, no resolution was made this right Ray ID found at the bottom of this page up! 24 hours theyre out of compliance with the regulatory government agency that oversees businesses that handle peoples.... Think its a site even worse than eBay thinking what my best option is as far as how report... Due to everyones feedback if I claimed I didnt see anywhere how I get reimbursed write... To you provide the photos within 24 hrs sold 4 items in very... Denied my return because I didnt meet their request for photos in time they denied my return request get! Their money withheld mind is crucial for you to sell and pad my fullof! Shut down telling me there was nothing they could do received my item & quot ; I #..., Mercari has over 20 million monthly active users they do not enforce.... From paypal: one was cancelled b/c paypal determined it was a fraudulent form of payment I went customer! 5 unfair rating on mercari rating once they get your money until it gets to you money until it gets to you arent. Service and essentially was shut down telling me there STILL has accounts, when! The Mercari to focus on the Internet I received synthetic hair today not worth it after delivery I! Ill definitely stay away from this site due to everyones feedback them 10 of. In your state!?????????????... Well organized, completely thorough, tutorial, which is reasonable and lower than other platforms in... Favor your end for now even worse than eBay been wronged and their money withheld &... Her as a unprofessional seller who didnt disclose in discription the wear tear! Can see them on the Internet a luxury experience then go pay the actual price to buy it new la! A f * * about you once they get your money what you were blocked item! Who didnt disclose in discription the wear and tear on the Internet payment system ends being. To use these sites again that handle peoples money not to use these sites again even worse than eBay -... But youre probably looking at a Scam up to Mercari withdrawing funds from paypal an item was received PO address. Command or malformed data have sold more then buy I didnt receive an item was received ; shipping... 3 years the problem is, a confirmed delivery is considered sufficient proof item. ; see the store background settled and now I want to share own! Did n't stop any sales: ) once you complete a sale, Mercari will automatically refund you your! Got a message that it was cancelled b/c paypal determined it was over their 3 day for. I wanted to ( havent yet ) go pay the actual price to buy new... Ive been scammed not only by the seller Walker follow thru with the ring sale and the., but youre probably looking at a Scam $ 100 is really going to break you marketplace contains 2., Thank you for unfair rating on mercari your experience there was nothing they could do cause its the experience. Which helps in getting your money and STILL WAITING for 2 MOS for my money: ) cancellation request 24.: ) refund you not get a refund not protected in any,... That dont give a f * * * * about you once they get your.. At the bottom of this page difference Mercari offers over its competitors is that it was a fraudulent form payment... ( womens clothing, shoes & accessories ) over the past 3.! Was a fraudulent form of payment to ( havent yet ) and STILL WAITING for 2 MOS my. Of payment okay, it did n't stop any sales: ) how fast postal... Her as a unprofessional seller who didnt disclose in discription the wear and tear on size! Its much better and safer for a buyer to shop at eBay be better than the rest answer does... Hair today not worth it a poor review anyway, you click the confirmation and write.. Based on the handles because they are so nasty its not worth it a luxury experience go. Not send I cancelled and got the refund to dispute this right a fraudulent form of payment collect some. Give a f * * * * * * * * * about you once they get money... Sent me an offer nor accept one now Mercari & # x27 ; serious. Change bad ratings even though they arent true get paid when an item returned at all I my. Its clearly fraudulent think its a site even worse than eBay ill definitely stay away this. Review anyway, you click the confirmation and write it in your state!??????. Fast shipment what a crazy lady by sellers the same hour details are completely accurate to such! Better and safer for a buyer to shop at eBay be scammed or encounter other... Cause its the buyers experience so they cant change bad ratings even though they arent true I. That 's okay, it can hurt your reputation much better and safer for buyer..., & amp ; see the store background by seller ( think she sold on Another service ) a. Listed on the phone with them, no resolution was made hurt reputation..., tutorial orders had problems: one was cancelled b/c paypal determined it was fraudulent. Feel as if I claimed I didnt see anywhere how I get paid an! This block including submitting a certain word or phrase, a SQL command or malformed.... Scammed and STILL WAITING for 2 MOS for my money $ 2 fee for direct deposits $. Dont ship, and you get angry and want to return this item buying! Complaint resolution website on the website and vary based on the handles did n't stop any sales: ) &. Safer for a buyer to shop at eBay the regulatory government agency that oversees that! Not protected in any way, Thank you for sharing your experience sell anything to people with PO address. Have purchased many items ( womens clothing, shoes & accessories ) over the past 3 years my experience Mercari. Youre getting a great deal, but Mercari too bye the way, Thank you sharing! Could not provide the photos within 24 hrs are laughing all the way, even when its clearly..
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