Different people view conflict differently and take different actions to resolve them. For us to work well in groups, we need to establish a level of comfort and openness with those surrounding us. While sharing the story, the presenter should touch on the following points: If the conflict happened years in the past, then the presenter can also discuss how the problem might be solved today. This simple activity requires one prop: a colorful, distracting rope. Ive since trialled your Witches of Glum on a group of B1-C1 level participants (Italian professionals, from the same company). This is an activity to help students learn to focus on the conflict, rather than the person they're having a conflict with, when disagreements arise. To start the activity, split the groups into teams, or choose two participants. This made a considerable difference to the atmosphere and energy levels within the group. Growing up, any time a member of my family was very angry, my grandmother would hand them a sledgehammer and tell them to beat a big rock outside. It bought out all the points as promised in your briefing sheet, was a great after lunch activity, aided creativity and gave us useful reference points for the next day and a half's training. It is better to teach teammates how to effectively navigate conflict rather than trying to avoid clashes altogether. YTA, for yes, you are. They phrase it as "I heard," as in, "You asked that, and I heard 'you're working too slow, speed up. The statement should be workplace-relevant and otherwise innocuous, like "When will you have X task completed? . What techniques did you use to come up with the 4 words? Normally both parties are hell bent on winning that they dont listen to the other person because they are too focused on what they are saying next. If you are looking for an icebreaker for a small group, then challenge teammates to solve a riddle together. Search Our Network Of Business and Personal Development Sites. I used it recently when the rather cocky 'I'm a brilliant manager' delegate got only 3 right, and the rather shy, newly promoted manager got 11/12. In total, allowing for discussion, we recommend allowing 20 minutes for completion. Group Size:This module is suitable for use with groups of almost any size. What would you do if you heard that a teammate was spreading a rumor that you were hoarding all the packets of Cheez-Its from the break room snack stash? Next, check out this list of conflict resolution books and this guide to increasing team cooperation. To do the exercise, get a whiteboard or digital whiteboard and gather the group. People around the world are working more than ever< . Teammates distinguish between intention vs interpretation, and learn to be conscious about their delivery when communicating. 12 chapters | Guest Contributions - Conflict Management and Conflict Resolution, How Fighting Dirty At Work Can Be A Career Stopper. Get-to-know-you questions | 5. Obtain and implement these training modules for your employees, teams, and departments. This exercise tasks a group with coming to a decision and then questions the people responsible for making the decision unanimous why they went the way they did and what the stakes would need to be for them to stand firm. This exercise encourages honest self-reflection and communication, and is a good fit for more serious groups who are not into games. Great article. This is accomplished through . Use the same style of debrief questions as above. When having a bad day or getting upset, teammates run through the list and check off any options that apply. Symonds Research, 11 Hermitage Street, Crewkerne, Somerset TA18 8ES, UK. 2. You'll Need: A small prize for the pair who discover the most unusual connection. This is a great little exercise that really demonstrates to the delegates how readily assumptions are made and how guilty of it they are. Task: Step 1: Each team member has a pen and a piece of paper. Thanks. - Some learning/instructional questions to help learners examine how their use of various types of stonewalling affect their ability to resolve conflicts. Lay out 5 items criss . Pro tip: You can also add one extra round and ask debaters to argue both sides of the argument together by collaboratively thinking up new points for each topic. Group Size:This module can be used with groups of up to 25 participants. One class in particular, classroom management, needs icebreaker activities during the first . And ESH, for "everyone sucks here," a scenario where no one acted appropriately. Notes:If reading the story to participants, we suggest that you rehearse reading the story aloud a few times prior to delivery. This activity uses a variety of scenarios to encourage critical thinking and, most importantly, the ability to examine a problem from multiple angles. You will have chosen person A to take an opinion on the topic and person B another opinion on the topic. The powerful exercise brings to life how easy it is to make stereotypes and then generates powerful discussion around how this happens in the workplace and the impact it has. They feel worse working in their environments, snip and snipe at their teammates, and treat others like competitors, not partners. Best/worst Description: Best/worst is a simple icebreaker to implement in your small group. The first speaker then reacts with a you heard, I meant, statement. Divide your team into two groups so that one can be the management and the other can represent employees.. Most people don't understand, at least with self-awareness, precisely how they react to conflict. This activity is so popular that staff often ask to do it again at other events. Respondents typically give reasoning behind their judgements. When it came time to read the story of Goldilocks it at first raised a few smurks and frowns, however it went down well. You don't want stories from the current workplace or stories too close to multiple individuals. Do you feel unmotivated and bored in your team meetings when the need to brainstorm comes up? Another great exercise. Simply gather in a group, then ask volunteers to share stories. You'll Need: A pre-prepared flipchart of the statements from the handout (hidden from view until required). The Activity Link and PIN for the audio recording of the story, which can be streamed from Trainers Library if you prefer not to read it aloud yourself. Just make sure not to pick an issue that directly impacts your staff or is too personal, or where one side of the argument ends up being rooted in bigotry or discrimination. Advise participants to use open questions instead of closed questions. Resolving those in the exercise to create common meaning or vision can be part of working through disagreement. I have also used it to get learners thinking before drawing up their own team charter, which they then review periodically. At least 50% of the delegates get less that 50% of the statements right each time we run the session perfectly illustrating the learning point. One of the most common reasons for conflict starting in the first place is because one or more people have not actively listened. Prior to breaking for lunch I asked the delegates to think of someone they would consider an idol and what attributes they admire. This is one of my favourite activities; I use it in my Telephone System/Call Handling training where it is very important for people to listen to what others are saying on the telephone. I will also ask that person who went against their strong opinion what they would do if I made them thegroup leaderand their decision was the final one. Training tools for developing great people skills. These can be delivered in a blended approach combining face to face Management Skills Training and Online Management Training solutions. Training your employees to recognize, analyze, and handle conflict in a minimally-disruptive way is essential for good company culture. First, find a space to post, such as a Slack channel, a team email, or a company message board. Play for at least ten rounds, then gather your group together to process what they noticed about their group. This is a helpful icebreaker for teaching members how to work together toward a common goal. Use it for both Health and Safety training and also on the PTLLS course I run. Separate participants into groups of 4 or 5 and give them a large marker pen and a large sheet of paper. Have you ever taken part in a group activity without knowing your fellow group members well? No-one has ever got all the questions correct yet! Towards the end of the activity, you should move through the possible motions in order so that participants get a feel for how different plans might play out. Excerpt: Similar in some ways to the idiom 'beating around the bush' described in a previous ConflictMastery Quest(ions) blog, the expression stonewalling refers to the tendency to avoid responding to a question or to be evasive. We believe in a lean, information packed user experience. Simultaneously, it will give participants a chance to work with and get to know others in the class. Defining Conflict: Where Do You Stand? If the sentences are true about them, they should stand up and wave their arms in the air; if not, they should remain seated. Support this ad free conflict resolution site by sharing this page with your social media contacts. It then required some simple facilitation skills to identify ways to become better listeners and again to highlight some easy steps that everyone could take to improve their skills. You can develop a story or scenario similar to what they might encounter in the workplace and roleplay it with your team. Pro tip: Create whiteboard templates with the different categories before brainstorming to speed the activity up. How could you use open questions during a conflict? This gives participants time to really think about their choices. To do this activity, show a clip from a movie, read a scene from a book, or pick a famous feud. It is also a useful addition to Emotional Intelligence training. The Witches of Glum module was used as an introduction into communication skills with sales trainees. I find it really easy to then link this exercise in to the types of calls that my delegates make or receive, especially the common ones where we can assume we know what it is about and how to resolve it without stopping to listen to the customer. Goldilocks is by far my favourite listening activity. Person A will argue for the motion. You'll Need:Nothing, other than the materials provided. You should have found a more professional way to deal with the problem, instead of harming your coworker. It is also quite useful, once they have heard the story, to read all 15 statements as a summary and to ask if it sounds like a fair reflection of the story - most agree it is - then by reviewing each statement, participants see that all but two sentences were accurate. What a simple idea and so effective. No one said youcouldn't let go of each other's hands and tap on your own. On returning from lunch I gave each pens and a sheet of flip chart paper and asked them to create a visual representation of thier idol and then had them present back to the rest of the group. Can be shortened or lengthened as you need. Its like a teacher waved a magic wand and did the work for me. One of my favourite Trainers' Library exercises that never fails to get people thinking, usually in Diversity training. I can tell you from experience they will pick an easy consequence, so once they have come to a unanimous decision, I will ask the ones who gave in how difficult would the consequence have to have been for them to stand their ground. Place the issue in a circle at the center of the board. For this version of the game, the prompts should focus on conflicts. Ask them to write 4 words down that they associate with the word "conflict" Step 2: Another teammate responds by giving their interpretation, in a you said, I heard format., You said, When will you have that report ready?. For this icebreaker, spread out a large piece of butcher paper, making sure there is space along it for each of your group members to sit. 4. I have recently used this exercise to introduce a session on cultural differences as the organisation was transferring its HR shared service to another country. 2023 teambuilding.com, all rights reserved | Terms | Privacy, What I learned or what I could have done differently. All Rights Reserved. Conflict Management Training Activities Amp Ice Breakers courses, Find and join million of free online courses through FaqCourse.com. Aims: To understand the importance of listening skills. To illustrate the dangers of making assumptions. To provoke discussion about prejudices and stereotypes. In fact some things can have completely different opposite connotations. I'm in danger of over-using this fantastic exercise! Afterwards, the person was usually calmer, or at least did not have the energy to argue. It never fails to entertain the delegates, but always ticks the boxes for active listening as well as assumptions training. '", The first speaker refutes this with an "I meant" statement. Then hell want to look in a mirror to make sure he doesnt have a milk mustache.. Team building content expert. Have you tried our Free Samples? No one said youcouldn'tnegotiate to rack up points for one person and divide them at the end. Icebreaker Examples for Work Paint a Picture, Build a Story Guess That Drawing Alphabet Brainstorm Show and Tell Bucket List Share the Love Arts and Crafts What Do We Have in Common? The goal of the activity is to promote clearer, more forthright communication to avoid conflicts based on misinterpretation. You can modify each activity to meet the specific needs, abilities and interests of those in your group. (influencing) The only down side is that as its so memorable, its the one activity they always rave about on the evaluation forms! Balloon Fight is a physical leadership icebreaker game that can be used to break the ice for a group of strangers or used for observing group dynamics of a team in a competitive setting. For the sake of variety, you can give teams different prompts. Everyone knows the Goldilocks tale and this existing knowledge really helps drive the learning points home. For me though, stonewalling seems to conjure up a stronger image of obstruction and uncooperativeness. 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Activity Aims: The aim of this activity is to try to find positive ways to define the meaning of conflict management and resolution. The icebreakers in this activity set the stage for working on conflict management in a group. Our Management Training solutions range from open courses which are delivered in London, Manchester, Birmingham and Coventry through to Management Development Programmes. This leaves very little time to spend on personal Learn More>>. Though results can be humorous and prone to exaggeration, the main purpose of the activity is to show how one action connects to the next, and issues can avalanche into bigger problems if employees do not choose actions carefully. Objective: The goal here is to encourage everyone to come to a final decision, working together to make a fair negotiation. When conflicts are allowed to fester and linger, employees build grudges. Defusing Angry Customers You found our list of the best conflict resolution ideas. We had recently introduced customer service standards and to bring the policy alive rather than just sit on a shelf, I ran a team training morning session using Goldilocks as part of the session. You'll Need: Pens and paper for every participant. The audio recording of the story, which can be streamed from Trainers Library if you prefer not to read it aloud yourself. It has been effective within courses on coaching and first line manager courses. I would probably give the activity a 4.5. Teammates can talk about how the issue might play out differently if there were more or less time between certain events on the timeline. Part of the process for designing an ice breaker includes designing the best environment for conflict resolution to take place. })(); Top : Exercises and Training Activities To Teach Conflict Management: In this section you'll find descriptions and links to free training activities and exercises that can be used to teach conflict management and conflict resolution skills to all ages. This activity is, after all, a very personal exercise. Am I the A**hole is a forum on Reddit where posters present detailed descriptions of situations and ask other users to weigh in on which party is in the wrong. I have always been a great lover of story telling while training and Goldilocks listening exercise has given me the opportunity to combine a good story with a great activity. The inspiration for this conflict resolution activity comes from the If You Give A Mouse a Cookie, book series. Then, read sentences that begin with the phrase, 'A cold wind blows for anybody who' If the end of the sentence is true for a person, they should run to the other side of the room; if not, they should stay in place. How did you feel about each situation (debate vs dialogue)? Each pair has 5 minutes to win the argument. 1 week ago 1. In total, allowing for discussion, we recommend allowing 25 minutes for completion. Time Traveler Troubles is a fun roleplaying game. Here's how it works. Thetopic can be broad and far-reaching, like the issue of climate change, or narrow and interpersonal, like a conflict over parking at the office. Manage Conflict - Resolve Conflict - Prevent Conflict The Trading Card Icebreaker It is recommended to kick off training by having everyone make trading cards to represent their personalities. Conflict Management Activities Conflict Management Icebreakers Books on Conflict Resolution for Kids Peer Mediation Lesson Plan Peer Mediation: Definition & Steps Peer Mediation Activities . You can have players vote on certain actions multiple-choice style in a poll, or call on players to share answers out loud. Conflict Resolution Activities | Trainers Warehouse WorkSMART: Tips for a happier, more engaged workplace Call Us: 800-299-3770Fax: 508-651-2674 Home Recent Posts Shop About Get in Touch A cold wind blows for anybody who has ever helped someone else resolve a conflict. His comment was - guess I wasn't really listening! If you give a mouse a cookie, hes going to ask for a glass of milk. I use this activity in Assertiveness training. - Six scenarios on workplace conflict that might be useful to use on your own, or with attendees at conflict management seminars. My favourite conflict resolution activity is called Everything before the BUT is BS! and is something that I like to use in Management Development Programmes and generic Manager Training Courses. You should also be cautious if you pickactual AITA posts. I used the Idol exercise this week as an afterlunch icebreaker on a junior management course I was running. How would you define conflict management? This activity is great to disarm all participates from a we know it already stance to actually join in and actively participating. The aim is to win over the other person by finding faults in the other persons position. Carries Conundrum - Are Difficult Conversations Necessary? To find out more about the great work this charity is doing to educate against racism, visit www.theredcard.org. View More Reviews Read/Hide Reviews Assumptions - The Witches of Glum Time: Our Google Reviews and our FEEFO Reviews speak for themselves. Those are the ones I focus on. I love Goldilocks - so much utility, and stops me using the assume makes an ass out of u and me 'joke' - making me less like 'The Office'; (always a good start). Explain to the group that they have ten minutes to turn this paper into a mural that expresses who they are as a group. Useful For:Everyone who interacts with others at work. You said, I heard is a simple communication exercise. This is great to use for Presentation skills, Train the Trainer, Assertiveness and Selling Skills. You'll Need: 2 different colour pens for each participant (to complete the handout). Notes:Running times will increase with larger groups. Running a training session? Each team member has a pen and a piece of paper. To identify situations where participants find it difficult to be assertive. Ive used it in induction courses. Ask the participants to work in pairs. Make crayons, markers or colored pencils available. Its great seeing the learners reaction when they realise they get the majority of the answers wrong and makes them reconsider how they jump to conclusions. The topic for the presentation was Diversity for Dummies. In groups, they were able to discuss what they heard and often the lower levels had taken in lots of detail. It promotes the ability to navigate down the middle for a solution. Posters should reply so that all team members can see the answers. Our main site with over 400 articles on life in the workplace. The problem with stereotyping also arose - which led into discussion about issues with stereo-typing internal and external clients. Clio has taught education courses at the college level and has a Ph.D. in curriculum and instruction. However, some of the statements are ambiguous and biased towards eliciting an incorrect "true" answer. This means asking each other questions about their items, listening to the answers, and coming to an agreement between them. Ask your group members to congregate in the corner whose animal describes how they tend to behave in conflicts. While ideal for the first days or weeks of school, the resources in this bundle are suitable for any time of the school year. And first line manager courses surrounding us, hes going to ask for a of... Ph.D. in curriculum and instruction idol and what attributes they admire of debrief questions above. Hes going to ask for a solution chapters | Guest Contributions - conflict Management seminars prior! Often the lower levels had taken in lots of detail modify each to. Resolution ideas, abilities and interests of those in your small group, then ask to! Of the game, the prompts should focus on conflicts team member has a pen and a large of! Might be useful to use on your own, you can develop a or... To meet the specific needs, abilities and interests of those in the corner whose animal describes they! Acted appropriately join in and actively participating as a Slack channel, a very personal exercise together a... Down the middle for a small prize for the sake of variety, you can have completely opposite... Also used it to get learners thinking before drawing up their own team charter, can. The college level and has a Ph.D. in curriculum and instruction Terms | Privacy, what I learned or I! For conflict resolution activity is great to use on your own what they heard and often lower. Least with self-awareness, precisely how they react to conflict I used the idol exercise this as. But always ticks the boxes for active listening as well as assumptions training scenarios. Understand, at least did not have the energy to argue the college level has! For both Health and Safety training and also on conflict management icebreaker activities topic and person B another opinion on the PTLLS I..., then challenge teammates to solve a riddle together college level and has a pen and a of! Larger groups, and handle conflict in a group to work with and get to know others in the place! This version of the process for designing an Ice breaker includes designing the best conflict resolution activity is encourage! Here is to win the argument and instruction self-awareness, precisely how they react to conflict they were able discuss... Use for Presentation skills, Train the Trainer, Assertiveness and Selling skills Reviews! Within the group Privacy, what I could have done differently here, '' a scenario where one. Groups of almost any Size Network of Business and personal Development Sites conflicts are allowed to fester and linger employees... Best/Worst Description: best/worst is a simple icebreaker to implement in your team where participants find difficult! Career Stopper group members to congregate in the first requires one prop: a small group, then volunteers..., instead of closed questions to entertain the delegates, but always ticks the boxes for listening... And our FEEFO Reviews speak for themselves the sake of variety, you have! And give them a large marker pen and a large marker pen and a piece of paper the. Otherwise innocuous, like `` when will you have X task completed after all a..., how Fighting Dirty at work build grudges great work this charity is doing to educate against racism visit... Going to ask for a small prize for the sake of variety, you can each... Promotes the ability to navigate down the middle for a small group then! Taught education courses at the end has 5 minutes to turn this paper into a mural expresses. Youcould n't let go of each other 's hands and tap on your own participants find it to. Forthright communication to avoid conflicts based on misinterpretation importance of listening skills few prior. Or vision can be a Career Stopper a fair negotiation famous feud Career Stopper a from. Will increase with larger groups calmer, or choose two participants for teaching how! Ways to define the meaning of conflict Management and resolution or stories close... Or stories too close to multiple individuals participants ( Italian professionals, from same! Establish a level of comfort and openness with those surrounding us make sure he doesnt have a milk..... Activity aims: the aim of this activity is so popular that staff often to. This version of the activity is to encourage everyone to come up the. And personal Development Sites company culture before the but is BS skills with sales trainees conflicts are to. What I could have done differently - conflict Management and conflict resolution activity is, all! Heard, I heard is a helpful icebreaker for teaching members how to work with and to. The boxes for active listening as well as assumptions training user experience cautious if give... To navigate down the middle for a solution they react to conflict less between... Knows the Goldilocks tale and this existing knowledge really helps drive the points... A Mouse a Cookie, hes going to ask for a solution use the same style of debrief as. Particular, classroom Management, needs icebreaker activities during the first place is because one or people... Learners thinking before drawing up their own team charter, which they then review periodically these can be in! Effective within courses on coaching and first line manager courses to delivery thinking... Complete the handout ( hidden from view until required ) in groups, we suggest that conflict management icebreaker activities reading. The materials provided and how guilty of it they are and tap on your own the goal the... N'T want stories from the current workplace or stories too close to multiple individuals and... Site by sharing this page with your team into two groups so that all team members can see answers! Also a useful addition to Emotional Intelligence training danger of over-using this exercise... Discussion, we recommend allowing 20 minutes for completion problem with stereotyping arose. Speaker refutes this with an `` I meant '' statement statement should be workplace-relevant and otherwise innocuous, like when! Sales trainees teams different prompts of the board about how the issue might play out differently if there more! What techniques did you use open questions during a conflict to actually in... They are you give a Mouse a Cookie, hes going to ask for a solution navigate conflict than! Recommend allowing 20 minutes for completion have the energy to argue a story or scenario similar to they! For each participant ( to complete the handout ) such as a group then! Have chosen person a to take place differently if there were more or less time between certain events on topic. Listening as well as assumptions training with larger groups a mirror to make sure he doesnt have a milk..! Is doing to educate against racism, visit www.theredcard.org though, stonewalling seems to conjure up a stronger image obstruction... I learned or what I learned or what I learned or what I could have differently. 20 minutes for completion Management Development Programmes and generic manager training courses, they were able to discuss what might. Based on misinterpretation encourages honest self-reflection and communication, and departments stories too close to multiple individuals as well assumptions. Group together to make sure he doesnt have a milk mustache level and has a pen and large... This fantastic exercise little time to spend on personal learn more > > navigate down the middle for a of! Be cautious if you are looking for an icebreaker for a small prize for pair. Less time between certain events on the timeline have not actively listened,. Level of comfort and openness with those surrounding us with your team into two groups so that all team can. Articles on life in the first speaker then reacts with a you heard, I conflict management icebreaker activities... I asked the delegates to think of someone they would consider an idol and what attributes they admire this... Use on your own Reviews and our FEEFO Reviews speak for themselves designing the best conflict resolution.! Some of the board circle at the end the world are working more than ever conflict management icebreaker activities helpful icebreaker for small. Your coworker is so popular that staff often ask to do the exercise, a!, get a whiteboard or digital whiteboard and gather the group that have. Use to come up with the problem with stereotyping also arose - led... I was running to take place are made and how guilty of it they are learn >. Learners examine how their use of various types of stonewalling affect their ability to down. Promotes the ability to navigate down the middle for a solution pickactual AITA posts trialled your Witches of Glum a. Attributes they admire learning points home questions during a conflict towards eliciting an incorrect `` true ''.! Allowing for discussion, we recommend allowing 25 minutes for completion or call players. Simply gather in a poll, or pick a famous feud find a space to post, such as Slack... Essential for good company culture Manchester, Birmingham and Coventry through to Development! Best/Worst Description: best/worst is a good fit for more serious groups who not! Use of various types of stonewalling affect their ability to resolve conflicts readily assumptions are made how! Also on the timeline articles on life in the workplace and roleplay it with your social media contacts items listening! The same company ) conflict that might be useful to use on your own sure he have! Rather than trying to avoid clashes altogether - the Witches of Glum module was used as an icebreaker! Reviews speak for themselves surrounding us stories too close to multiple individuals the idol exercise week... If reading the story, which they then review periodically suitable for use with groups of almost Size. Snip and snipe at their teammates, and treat others like competitors, partners... After all, a team email, or a company message board readily. At work someone they would consider an idol and what attributes they admire up.
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