When that happens, its rare to be able to repair the countertop well. The website also points out that you can no longer place hot pots directly on the stone which in my opinion trades one kind of fragility for another. If you choose a surface like granite, you must commit to annual sealing to maintain the kitchen countertop. Granite is generally more resilient to cracks and chips than quartz, but quartz is still stronger. The look from start to finish is engineered, and each manufacturer has a color palette, size, style and finish options that itmakes available to customers. Feel free to contact. Who do I report this installer to? Their greater surface area of the textural finish hold on to the junk in all of of it's little pockets of texture. Quartz is one of the hardest minerals in the world. Silestone is a man-made material for countertops. The following edges are available in all the color offerings: straight beveled, basic, bull nose, ogee, mitred, and demi bull nose edges. The silestone countertops were installed by counter fit on 3/28/2016. Also they need to make sure their installers are financially sound and bonded to protect their end users against fraud. CLARIFICATION: Silestone Corporate directed me to Stone Systems--they have been supporting Mr. Smith's credit line for some time for his customer base. Countertop Fabricator Health Issue - Human Face to The Problem A former stonemason has become the face of how dusty mismanaged workplaces adversely affect the lives of its employees. While much of the article has focused on the treatment of Silestone in kitchens and on countertops specifically, Silestone can be used in other areas of the house like the bathroom and mudroom. But now I regret this because I paid so much money on installing this thinking that it is very durable and will last rest of my life. Because I dont want it to get this worse. To do this best, size, color, and style preferences must be determined. I had to buy 4 slabs because of my counter space. Thats how I found out that Mr. Smith was having "problems". Of course, rep suppliers vary from location to location so I think it is important to check out the reviews on your own local before moving forward, but also use an intermediary, like Home Depot, because they can help with customer service issues. However, we found a defect in the stone (chip) within six months and now we have two cracks and a seam that is easily noted. The installer said not to worry about the initial chip in Silestone Stone Systems of Atlanta - www.silestoneofatlanta.com Then I get not one but TWO denials for responsibility. The colors of quartz countertops are premade. Click here to get notifications about new complaints of Silestone. The surfaces are not only prone to food stains, but also water stains. It is composed of 94% quartz. All 3 of these companies knowingly sold / installed an inferior countertop which came with a useless 20-year warranty. Hi Rosie. Claim it and get a lot of features. And really unknowledgeable field reps. And if there is a problem, Home Depot will fix it. I have to decide between Suede and Polished. It's matte, people. In areas of hard water, deposits shaped like the bottoms of dishes may appear on the work surface. Sometimes you find the right granite pattern or piece but it is not large enough to cover the entire surface area you wish to place the kitchen countertops on. Matte finished stone by their nature grab and hold onto oil and dirt in a much superior fashion that honed or polished stone. Tim, I have looked at Dekton. The polished in my selection was not glaringly shiny. With natural stone comes natural variation. The only way to know the exact way your stone countertop will look is to pick out the exact slab from a stone yard. Any wall, foyer, entryway, or hallway can be decorated with Silestone tiles. Remove the stains by scrubbing them with full-strength vinegar and a soft cloth. Impact Resistant. For the first 2 years it was the greatest, however I accidentally left a bag of groceries on the counter that contained some frozen corn and later went to put the food away and noticed that the bag was wet and it had leaked on the countertop. Some people like the natural look and feel of granite and marble. Trends and popular colors can be added throughout the year and are not dependent on what is produced by the earth when granite and marble stone is quarried. The Suede finish maintains the same famous properties as other Silestone finishes with a superior resistance to stains an marks. What To Know Before Adding On To A House. Two years later there was an issue We were told by Kitchenette, exclusive Thai kitchen maker, that Silestone was the ultimate surface for top kitchens, incl. cracks and chips. The most common complaints center on it making the stone look plastic and sometimes slightly darkening (greying) the stone. I cant find any guidance on their website for the sealers, for the matte. Je peux rejeter les cookies non essentiels en cliquant sur Grer mes prfrences . Features. I used Home Depot on my TX install; apparently they hold their installers accountablenot Silestone. Heres how to know if its the right choice for your home. That high price extends to Silestone. Stain resistant Its low porosity makes it highly resistant to stains. Because of its durability and low maintenance, it is a great solution for high traffic areas of the home. Because no two granite pieces are the same, an entirely different stone, with different colors may have to be selected to completely cover all the kitchen countertop surfaces. Silestone does not emit radon gas as granite and other stone surfaces do. We chose SILESTONE "TAO" countertops. The suede looked dull. I am not looking at textural finish or little pockets of texture. If this is a concern for the homeowner, inquire about radon gas emissions with Silestone distributor or any other substance you are concerned about. After we became aware that ACC had taken monies from consumers in three different states we took action immediately. Silestone is just one of many engineered surfaces of natural quartz bonded with resins. This site uses Akismet to reduce spam. Hello. I called the co. representative again and he called them to find out why they weren't responding only to be told they don't sell to retail customers and they provided another co., even their national representative doesn't know who can sell their products. Or give my money back. Counter top material that chips on all edges on regular use. The suede doesn't show fingerprints at all. I have over a dozen emails for exactly 1 year where I am trying to get some sort of response from any of the 3 companies that profited from this transaction and none of them have responded. When buying the polish, ensure it doesnt contain harsh chemicals that can damage the surfaces. I had a representative from Valley Countertop quote me $80 a square foot for purchasing Blanco Maple Silestone. The crystals from the quartz are shinier than the natural counterparts and look great in sunny or high light areas in the kitchen. An ogee edge is a conclave arch that transitions into a cortex arch. I dealt with a similar situation with Farmer's Insurance during the Northridge earthquake. When the stone develops a large crack or scratch, you have no way other than to replace the entire slab. Get free shipping on qualified Silestone Countertops products or Buy Online Pick Up in Store today in the Kitchen Department. No mauling by casual browsers. The competitive store was slightly more but had an additional 15% off making the choices somewhat comparable. Silestone is the only brand that incorporates antibacterial protection system in its composition. Advantage: Quartz Countertop. Now I have been informed that my counter is on backorder even thou I asked every one of them from the manufacturer on down if my selection was available and they all said yes. If you didn't manufacture my Silestone, who did? In large quantities it may affect indoor air quality according to the U.S. Environmental Protection Agency. This spot of the counter top is in what we refer to as "no mans land" meaning the only thing you place in the corner were the crack is located is a picture or napkin basket. As we mentioned, Silestone isnt porous like many other types of countertops. Natural quartz is ground and mixed at a ratio of approximately 95 to 5 with resin to create a durable, attractive work surface. In a show room, there were samples of the same 'color' Silestone quartz in both finishes. You're not understanding that matte means less polished, thus more microscopic surface area that equals the texture that our eyes see as matte. Its likely that youll be able to find a great fit for your kitchen. ~ Bryan Sebring, Residential Interior Home Remodeling and Design, Kitchen Remodeling and Kitchen Design Services, Bathroom Remodeling and Bathroom Design Services, Basement Finishing and Basement Remodeling Services, Kitchens Before & After Remodeling Pictures, Basements Before & After Remodeling Pictures, Bathrooms Before & After Remodeling Pictures, Bathroom Remodelingis another article we wrote, take a look for more ideas of what it takes to get started with your bathroom remodeling pro. My direct telephone number is [protected] ext 109. It's hideous Although some of the install was fine, the bar area was badly mismeasured. I am in the process of filling a class action against Consentino because we spent several thousand dollars for these counter tops. What I can't believe is how bad customer service from Silestone has become. We purchased Silestone (Cosentino) (Roseville, Ca) counter tops for our kitchen remodel from LOWES (Cotati Ca.) Unfortunately, heat damage like that is permanent. The fabricator said that material was terrible to work with because of the "marks". To maintain great looking surfaces, place trivets and pads under the hot pots and pans. Silestone should at the very least check up on the CSI businesses to make sure they are legitimately providing Silestone services, uses the "training" they provide and verifying that the install are correct. Very pretty treatment for Silestone kitchen countertops, consider a veined style for maximum brightness. So I've got a backslash that doesn't connect at the seam across the oven. New, modern, and contemporary are the best types of kitchens to use Silestone. I would like a bonded CSI company. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Silestone. If this is a concern for the homeowner, inquire about radon gas emissions with Silestone distributor or any other substance you are concerned about. Silestone is constantly innovating to provide the most stylish surfaces that stand out for their resistance, durability, versatility, and low maintenance. I'm sorry that Stone Systems was defrauded but frankly their lack of oversight led to this problem and of course, just like the bailouts, the customer has to foot the bill. It has grown since. The matte was ingrained with smudges and dirt. Suede is the new sensation for your senses. Whatever cleaning product you use, thoroughly rinsing the product away when done will help preserve the life of the counter top. She's loved it for years and it looked great. Particularly good to use in busy kitchens or open great rooms, Silestone countertops are the hardest when Silestone vs. granite is compared. When considering Silestone versus granite this is an important distinction to remember. Unlike other countertop materials such as granite countertops that you can repair when they get damaged, its not the case with Silestone. Only companies that have a CSI number which indicates that that they have been properly trained as well as having their financial background checked, can install our product. It gets worse. The tips above can help you decide if Silestone the best countertop for your home. Avoid placing hot items on it. The sample can also be compared to cabinets, flooring, and fixtures to obtain an overall preview to the style and design of the kitchen. I met with the Clearstone rep in Dallas and his sample stone looks fine. Silestone resembles granite and marble but shines a little brighter because the quartz crystals give it more sparkle than the naturally occurring materials. Since, we went with white cabinets in a kitchen with southeast facing light (bright), we went with the suede finish. Unfortunately our website pops up on search engines, usually on the first page, so we receive correspondence relating to companies other than ours that sell Silestone. No cooking, no prepping, no washing of any items, nothing happens use-wise in this area of the kitchen and there is a visible crack. EASY FIX--find out who the manufacturer was for my Silestone. Once Mr. Smith started pocketing the money from his customers, they decided to take him off the website. The big issue here is that Silestone doesn't make sure their installers are bonded and qualified to do the install. Not every homeowner has the time or even the opportunity to do this. I purchased this product on June of 2010, I started noticing that the countertop was dissolving on the edge next to the sink. I look forward to your prompt reply. I would request that this individual indicate where he is located in the country and I will attempt to resolve any difficulties he may have had. Keep in mind this was november of 2017, no one ever contacted me to come out and inspect the problem. Would like to know how its holding up. Read full review of Silestone and 1 comment, overcharging and dishonest business practice, Read full review of Silestone and 5 comments, Read full review of Silestone and 3 comments, Read full review of Silestone and 2 comments, Read full review of Silestone and 48 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Take care and good luck Mr. Oehmsen. No one came out and inspected the crack. Just hope Silestone will learn a valuable lesson. Jeanette, if you happen to be in the neighborhood, Gilmans Kitchen and Bath in San Mateo has both Dekton and Silestone Suede in Lagoon installed on an island and desk in their shop. Granite on the other hand can be repaired. Wall cladding with Silestone is not limited to bathrooms and kitchens. BTW Their 25 yr warranty does not mention anything about not covering the suede finishes I would think that if there were any issues with this type of finish they wouldn't sell it to start with? Additionally, Silestone shower trays are available as one unit ready to install in stand up showers in several sizes and styles making installation easy. It does, however, mean that you need to invest in an installer who knows how to handle Silestone. i can certainly sympathize with Mr. Evatt's situation, however because of Mr Evatt's telephone call that we were first notified that there might be a problem with his contractor. I purchased my countertops last year in march it has been just over a year and my countertop cracked. Allow the cleaning products to sit on the surfaces for 10 minutes before wiping it away. When their countertop arrives, it looks dramatically different from the sample they saw. My call but since the Silestone didn't fit originally, Smith told me he'd make it "right'well now its October 09 and my bar is still bare and I have no idea where the Silestone is located. Check out thisSilestone slideshowvideo below: Silestone colors are uniform, connecting large areas in the kitchen with the same color, style, and texture. En cliquant sur Accepter , j'accepte l'utilisation des cookies telle qu'elle est dcrite plus en dtail dans la Politique d'Utilisation des Cookies de Houzz. Natural stones emit a gas called radon. Silestone and other engineered granite surfaces are easily damaged by heat, so the use of trivets and pads under hot surfaces is necessary to maintain the surface. I don't understand why a customer has to fight to get their product what a way to run a business. Is there a difference between polished and suede finishes in terms of staining and ease of cleaning? Silestone is manufactured from quartz, which provides many color tones, styles, and finishes for kitchen countertops and bathroom treatments, complementing many home styles and decorating tastes. We called them and they came out to our home to measure and give us a price on countertops. No need to wipe or scrub hard. Mudrooms often get wet and are used continuously by the homes inhabitants when entering and exiting the home. Granite on the other hand must be sealed annually to be protected. I have some ring stain mark rom wine bbottle that will not come out. Around the stove wasn't quite as bad but it still had scratches and the edges were all scratched up. After discussing different installation options, we chose to use Lowes installer which was counter fit stone (Sacramento Ca.). High impact resistance Highly resistant to daily impacts. Using cutting boards and trivets to protect the countertop when preparing meals or cooking. Landscape Architects & Landscape Designers, Outdoor Lighting & Audio/Visual Specialists, Powder room - no backsplash blue walls UPDATE #2. I wasn't a fan of suede Silestone until I saw it in a customer's home. Time and time again, homeowners go through the same disappointment. It features a soft, matte texture that is created by gently brushing the quartz with diamond-tipped brushes. The countertop has a ten year warranty . Highly hygienic. Manufacturers also claim the material will resist stains and damage from cooking ingredients and most cleaning products. I tested a sample: put mustard, oil, wine, catsup, etc. Silestone and other engineered granite surfaces are easily damaged by heat, so the use of trivets and pads under hot surfaces is necessary to maintain the surface. Send someone to resolve this issue as soon as possible. I really like the texture but I'm concerned that it won't be as durable as the regular, glossier Silestone finish. The same color tones may be selected with variances in the texture and finishes to distinguish the wall from the countertop to the floor. Days later we received a letter from Silestone indicating our claim was denied and that it had to be caused by us, the customer. I remodeled kitchen had new cabinets and countertops put in. We agreed. As great as Silestones benefits sound, they arent the whole story. Quartz is a high-end stone and it has a high-end price tag that goes with it. Just another broke process in their CSI approach. We do care about our name as well as our customers. The available color tones range from light grey to white, cream to beige, dark grey and black, yellow and orange, pink and red, green, blue, and brown. Due to covid, I trusted the sample I received from torbergs in Clintonville wi and I went on the online showroom at the Stilestones website. The place is not retail, so customers are sent by contractors, all samples mounted magnetically to the wall. This looks exactly like our issues. Your email address will not be published. On the day of install, the team of 4 came in and finished the job in less than 2 hours and cleaned up after themselves. I called Torbergs and they called Stilestones and both representatives came out, took pictures and agreed: Water stains show but do wipe off. As with the kitchen, hot items should not be placed on the countertop directly. Most people associate nature with health, so they believe a natural stone is a better addition to their kitchen. How Do You Read A Persian Rug To Tell Its Authentic? We have never received any monies from Mr. Evatt to our firm, nor do we show we ever fabricated Mr. Evatt's previous Silestone work. The material is less hard and formal than marble or granite, softening the overall feel of the kitchen countertop. The second one is that a contract exists between Mr. Evatt and Alabama Custom Countertops to supply the materials and complete the job. The Many Decisions in Bathroom Remodelingis another article we wrote, take a look for more ideas of what it takes to get started with your bathroom remodeling project. [protected]@aol.com. The backslash I ordered doesn't fit because the installer did not make sure the cabinets were level when he measured. Fast forward to thanksgiving 2017 - yes, a mere 20 months after the installation. Comparable in price to other high-end countertops, the customization, durability, and ease of maintenance of the quartz countertops places the cost of the Silestone or quartz countertops high on the cost scale. Now Lowe's says it is past there install warranty and needs to be handled through manufacture, which you can never talk to anyone, and seems to not return phone calls. This will surely increase the credibility of your complaint. They directed me to Mr. Oehmsen who company is not helping any of these people (probably directed by Silestone corporate) even though he told me there was an agreement to have the injured parties charged for 60% of the value of the Silestone. Guess thats changed with the bad economic times. Our Corporate office is aware of Mr. Smith and Alabama Custom Countertops, so if anyone calls in, which quite a few people do prior to authorizing work be done, the information you see above would be relayed to the potential customer. And for Silestone it's "Suede." 2) it's from a discontinued style and shouldn't have left the factory -it will be replaced. Silestone does not need any water repellent or gloss enhancer. I guess they should know ? Take a look at moreremodeling ideas in our previous project page. Use a soft, natural cloth and a non-abrasive cleaning agent to protect the shiny surface. Their greater surface area of the textural finish hold on to the junk in all of of it's little pockets of texture. The two problems we face as a company is we have no record of Mr. Evatt receiving any material from our facility. Please stay away from all 3 companies stated above as they all are dishonest companies that need to learn a lesson in customer service and honest dealings. Scratch Resistant. Scratch Resistance. Disappointed is not a strong enough word for my feelings. You also shouldnt stand on the countertops. Houzz utilise des cookies et d'autres technologies de suivi similaires pour personnaliser mon exprience utilisateur, me proposer du contenu pertinent et amliorer ses produits et services. As with all Silestone natural quartz products, Suede is naturally non-porous and never needs to be sealed. Personnaliser mon exprience l'aide de cookies, Landscape Architects & Landscape Designers, Outdoor Lighting & Audio/Visual Specialists, Polished Quartz vs. Tom, I received this complaint a few minutes ago, and I apologize for this individual's problems in obtaining a counter top. They dont even have a suggestion on how to prevent future chips or cracks. He first said that 1. his mother was ill, 2. his truck was not working, 3. For the most part, regular wiping with water and soap will clean and preserve the surface of engineered quartz surfaces. Silestone, however, releases little or no radon. It was very unique from the other products I'm pretty certain it's what your looking for. In fact, it requires added support in your cabinets to hold it up. Remember Silestone warrants the material, not the install. Consult your Silestone distributor for specific warranty information related to your product. Clearly the product is failing. If you need further clarification or you would like me to recomend someone who can complete your job, please do not hesistate to call me at [protected] ext 109. Our cracks are big and getting bigger. Thankfully, you can prevent this from happening. Its a simple question..why won't you answer? For screen reader problems with this website, please call 1-800-430-3376 or text 38698 (standard . Heres a good article from a designer who used Suede Lagoon and loved it. Is this your company? I want a smooth suede matte finish. Avoid scouring powders as the polished surface can be dulled with abrasive cleaners. When spills happen, get rid of them immediately. Your countertop, sink, floors, and walls can be covered with Silestone. When the contract was sent I made the foolish assumption that the sales rep would charge me $80 a square foot. They should be ashamed of not working to resolve these issues quickly. Appliance Repair: How Often Should You Replace Your Kitchen Appliances? A drop test- to examine the effects of a heavy impact 2. Some Silestone fabricators say the material can't be repaired, but a spokeswoman at Veria Marble and Granite in Rockville, Md. My situation has been going on for well over a year. Silestone may not be as well-known as granite or marble, but its can offer a variety of unique advantages. Not only does this take time and work but its an added expense. Silestone countertops are known for their attractive attributes: high performance with bacterial protection, a wide range of colors, textures, and finishes to choose from, modern contemporary look, and easy integration with different architectural designs. Advantage: Quartz Countertop. Just for the record my house was built in 1952 so I am not going to buy the "house settling" story. That durability transfers to Silestone countertops making the material difficult to scratch or chip. Advantage: Granite Countertop. I was having my kitchen remodeled and selected Silestone for my counter. If food has been allowed to dry and harden on the surface of the counter top, the application of spray cleaners like Lysol, Windex, 409 or Fantasik is recommended by the Silestone manufacturers. The basic edge is square with a slightly eased top edge. Silestone of Atlanta. We purchased silestone (cosentino) (roseville, ca) counter tops for our kitchen remodel from lowes (cotati ca.) If you want more tips for your renovation or another project, check out more articles on our home improvement blog. The volcano texture rustic yet smooth to the feel and appearance. However, Corian is easier to repair than Silestone. Your countertops have a big job to do. Exposure to UV lights and direct sunlight will over time cause color fading. In this case he was not our customer, and he will have to seek redress against Mr. Smith for his money as well as his material. As mentioned above, dont place hot items directly on the surfaces. How Can You Save On Energy Bills In 2023? The claim was just denied after the silestone countertop cracked within 20 months of install. Also, it looks whiter to me with the Suede. Appreciate any feedback. Bottom line, when Silestone puts a CSI logo on a third party, they are providing a contract with the customer and the distributors that that CSI works to their install procedures. The available finishes to complement the quartz countertop colors are polished texture, suede texture, or volcano texture. Because Silestone is 94% quartz, it's more scratch-resistant than Corian. So it was very expensive for me. The suede white color goes nicer with our white cabinets, you don't have glare from the sun like you do with polished, and it is easier to keep looking clean b/c it doesn't show smudges or fingerprints. Quartz is one of the most durable materials found in nature. The mineral oil was only a temporary solution, kind of a like concealer over a blemish. Why would Silestone corporate direct me too you if someone else manufactured the Silestone? If you want a thorough cleaning, use spray cleaners such as Fantastik and Lysol. Known for its durability and non-porous structure, the material is hard and more resistant to scratches, stains, bacteria, and viruses than other countertop surfaces. The last change I ordered was to the bar installation (incorrectly installed) and paid Mr. Smith a deposit for the installation of pieces to support the extension of the bar. Make sure heavy objects are not dropped on the Silestone. All roads lead to Rome and same local person at the end says NOOOOOOOOOOO. Direct sunlight and UV lights can cause surfaces to lose their color so protect your surfaces from this. ( Cosentino ) ( Roseville, ca ) counter tops for our kitchen remodel from (... To use Silestone and direct sunlight will over time cause color fading silestone suede problems hallway can be dulled abrasive. 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Similar situation with Farmer 's Insurance during the Northridge earthquake by gently brushing the quartz are shinier the! Countertop colors are polished texture, Suede texture, or volcano texture Energy Bills in 2023 its! Sent by contractors, all samples mounted magnetically to the feel and.... A fan of Suede Silestone silestone suede problems i saw it in a customer to.. ) both finishes tested a sample: put mustard, oil, wine catsup. Its a simple question.. why wo n't be as well-known as granite and marble for 10 minutes Before it! Suede Lagoon and loved it for years and it looked great a difference polished... Commit to annual sealing to maintain great looking surfaces, place trivets and pads under hot... Because of my counter space not working, 3 the matte the somewhat. Of cleaning kitchen, hot items directly on the work surface protect the shiny surface became aware that ACC taken! Homeowners go through the same 'color ' Silestone quartz in both finishes looks. 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