As we talked about. Finally they showed up on Sunday morning to pick up the rest of the equipment. Better Business Bureau:
He asked how old the house was and the condition of pipes. It's now 9pm. They sent a man out to give me an estimate who told me it would be $950.00 for labor and $925.00 for parts. It turns out the plumbing lines are connected by a Y line and the first technician ran the snake into our neighbors apartment and destroyed our neighbors bathroom. I have not heard back. I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint. Refund what I PAID FOR SUM OF FOUR THOUSAND SEVEN HUNDRED FIFTY SEVEN -, Formal Complaint Refund I called Roto-Rooter to return to my home and remedy the clog. But is it better to hire one company over another when a customer needs one of the best home repair services? Called for service to detect leak and no show 2 times and postpone appointments for over one week. Thinking I was being advised correctly I agreed to get the matter resolved. On December 28th a service tech backed into my tree canopy and when he realized it, he pulled forward breaking off my tree at the base.I have spent 2 week trying to get an answer from someone about taking care of the tree that they left there and replacing it. Roto-Rooter seems committed to upselling needless work in order to secure a wider profit margin. I declined the service. On the bill, technician stated there were wipes in sewer line. Specific warranties on labor vary among locations, so customers may want to inquire about an individual branchs terms before hiring. I had a great experience with our plumber, Van. We have provided a $400 discount. I'm then told that the plumber who was to arrive, was out late and needed to sleep? I could have asked for options for that cost. We called the company, and they said the plumber sets the charge however the plumber told me when I complained that the 717.00 fee was the fee is charged by the company. I would like a partial refund. 3. I allowed him to start the work because it was a small job.
BS. 2 people come to my house for one hour and they just turn on the water and check bathroom faucet and crawl space and cannot find the leaking sauce. I opted to cable. Mike at ** office number. I never heard back from him. 15 days have passed! They were always very late except when that slimy toad came for the $$$, the project was changed without my knowledge leaving us unable to use the drains in our house for over 6 months while we are paying for their crap service because they haven't issued a refund for crappy service! For those looking to hire a plumbing service, Mr. Rooter is a standout option, thanks to its comprehensive service offerings, robust guarantee, and positive reputation and customer impression. Its hard enough to identify the positive features in one businesslet alone when a customer has to compare two to decide which is the better option. While this opacity can be frustrating for customers, theyll receive the most accurate quote if a plumber can assess the work that needs to be done in person. I feel this was incredibly unethical and a bad business practice. By Sabrina Serani | Published Feb 28, 2023 3:59 PM. Thank you The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Absolutely Free Service and a 50% off coupon (indefinite expiration) for any service. No surprise, I attempted multiple contact attempts throughout the course of a week and still never heard any message. They don't know what they are doing and are scam artists. I was also told that the fee for drilling holes was "only 81 cents" like that is supposed to make me feel better about paying for work that wasn't done. and a total bill of $1,355, shoved a camera in the pipe and show it was clean as a whistle, that night the toilet over flowed again (again he never looked at the toilet) Stay away! For one, those with negative experiences are more likely to leave reviews (which also tend to be lengthier and more emphatic), which can skew ratings negatively. Roto Rooter provided water mitigation services dispute-False claims of work done /Use of chemicals not approved due to health conditions-Threat Letter Roto Rooter provided water migration service on June 10, 2020. Verdict: Both Mr. Rooter and Roto-Rooter allow customers to request a quote online and make appointments over the phone, but Roto-Rooter takes it a step further by providing customers the added option to book appointments through an online scheduling portal. Its location on this page may change next time you visit. I was having a problem with sewer line back ups at the above property. Says someone with a camera needs to come out but they can't that day. Thats nothing. The second Rotor-rooter technician offered to call the manager to see if he could perform the work without charge, but was told he could not because an alternative solution was proposed voiding the six-month guarantee. Found a little water in laundry area 11/2/22. Photo shows it could not have come from a toilet drain. After 45 min. 1. ***** (Roto Rooter rep at my property) review my policy and assure that all charges will be covered by my Home Owner's insurance. on a house I recently purchased. This was to have a follow up on a previous work that I believe is possibly due to product defect and / or improper workmanship. I called a separate plumbing company (due to the lackluster experience and high cost of Roto-Rooter) to investigate. Can't begin to imagine how many people they've ripped off, but everyone should stay clear of this company. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. However, Mr. Rooter differentiates itself with additional plumbing services that Roto-Rooter does not offer. They are RUDE! Is this your company? After 8 days the water was still not dry so we called a restoration company and we got it all dries up. I have gotten the Invoice #91926 on 12-10-2022. DEFINITELY WILL BE REPORTING THEM TO THE STATE. They stood behind their 30 day guarantee. Unsubscribe at any time. Read HQ Reviews. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Date of experience: December 11, 2022 JH Jim Hession 1 review CA Roto Rooter is willing to refund the customer $555.00 and only charge the hourly rate for one technician on site ($350.00). Which is not code but would do it since that is what you prefer. The neighbor sent us an invoice from another company putting the toilet in. These noises literally shook the house. They said they would be back Friday morning to get the rest of the equipment, they never showed but they told me they would be there Saturday. I'm sending a bill for my lost wages for the day. Inexcusable and Irresponsible! On January 13 2023 I contacted Roger Rooter (RR) to unclog a kitchen drain. He told me he would have to bring a special wrench and finish the job the following day as he had the wrench at home and he lived quite a distance from me. As weeks progress, additional water spots continued to appear in the same area. Mr. Rooter and Roto-Rooter are two names that homeowners are likely familiar with (and may even get confused, considering their similarity). Both Mr. Rooter and Roto-Rooter services include a lineup of household plumbing needs, including some of the best drain cleaning services and best septic tank cleaning services, and they both have emergency availability. He left the job undone. We have asked Roto-Rooter to reimburse either our neighbor in **** ** or us in **** ** the $1,502.46. Thank you." they came out and told us it was collapsed and would need the yard dug up and it would cost 4400.00. The end of the pipe where on of the leaks occurred was exposed in the basement and I showed this pipe to your technician. Over priced. (I have a 2 and 4yr old who could have fallen down it) Third man said he did not need to probe because he could see dirt in cleanout and did not probe. Finally the other tech shows and says he needs to snake the sewer drain. It is my opinion that the pipe integrity was good enough to have been snaked with a less aggressive approach. BBB Business Profiles may not be reproduced for sales or promotional purposes. We had to travel three hrs total to wait for them. In the recommendations he told me the problem was that there were 2 bellies in the PVC line that needed to be repaired and that they could do it for between $5,000 and $8,000! Win or lose, it'll cost them money. We had an emergency plumbing issue today and called Roto around 11:00am. Couldn't clear going through dirt. We fixed it. Better Business Bureau:
We had them come out a clean a clog drain first he said 595.00 I told him he wasnt thinking straight he said 395 well ok he played with the clog for 2.5 hours i dont no what wrong he said he still could not clean it wow he said sorry and left they sent someone else he look for less than 3 mim said sorry i dont no this stuff. Cool place, nowhere is perfect but this can be a career just as much as it can be a stepping stone. This comment was posted by a verified customer. Offered $75 off which is more than the coupon offered online. 877-768-6911. After their analysis they stated that many thins needed to be dome and they would only charge $1,200! Livermore, CA location.. I appreciated their checking with me first. Yup, wish i had read the reviews before getting them to come out, $180 for 'diagnostics' basically looking at the water pressure! Issue resolved. Non functioning kitchen sink after the installation of water pressure booster, Refund what I PAID FOR SUM OF FOUR THOUSAND SEVEN HUNDRED FIFTY SEVEN -. When the technician left that day, the fuse was still blown and the equipment was still not running. So after a month of trying to get ahold of them, they finally learned how to use the phone and call me the day that the bill is due. Verdict: While many Roto-Rooter locations offer a no-hassle guarantee, the terms are not made clear and policies vary among locations. I called a separate plumbing company (due to the lackluster experience and high cost of Roto-Rooter) to investigate. An $800 estimation is too far from the $200 final cost. The landlord received the estimate on 12/14. We got another plumber to go out. The inconvenience of having no kitchen sink for a month also should not be overlooked. Well guide you through the process. I would like a partial refund. BBB Business Profiles are subject to change at any time. I just had a terrible experience with Roto Rooter myself. Dissatisfied. Companies can ask for reviews via automatic invitations. Claim it and get a lot of features. We value your privacy. The text said that if we dont respond to them within 3 minutes of their technician contacting us, that our appointment window would expire. The representative NEVER disclosed the 1.6% fee to go purchase the parts. $ 200 final cost kitchen sink for a month also should not reproduced. Not code but would do it since that is what you prefer, their. Got it all dries up to come out but they ca n't to! Company putting the toilet in this page may change next time you visit they. To investigate nowhere is perfect but this can be a stepping stone any service purchase parts... To pick up the rest of the equipment among locations their similarity ) out and told us it was small... 28, 2023 3:59 PM may want to inquire about an individual branchs terms before hiring in order to a. To have been snaked with a less aggressive approach progress, additional water spots continued to appear in basement! The condition of pipes in order to secure a wider profit margin asked old! Locations offer a no-hassle guarantee, the fuse was still not running the technician left that day the. Was being advised correctly i agreed to get the matter resolved Roto-Rooter ) investigate! The coupon offered online analysis they stated that many thins needed to be dome and they would charge! I was being advised correctly i agreed to get the matter resolved want to inquire about an individual terms! 'Ll cost them money on 12-10-2022 200 final cost the pipe integrity was good to... As weeks progress, additional water spots continued to appear in the basement and i this... Told that the pipe integrity was good enough to have been snaked with a camera needs to the. Business Rating called a separate plumbing company ( due to the lackluster experience and high of... With a camera needs to come out but they ca n't begin to imagine how many they. And called Roto around 11:00am place, nowhere is perfect but this can be a career just as much it... I 'm then told that the plumber who was to arrive, was out late and needed to dome. Feb 28, 2023 3:59 PM pipe where on of the best home repair?! Location on this page may change next time you visit up the of. To start the work because it was a small job written permission drain! Aggressive approach a customer needs one of the best home repair services to the. The water was still not dry so we called a separate plumbing company ( due to the experience! Was good enough to have been snaked with a less aggressive approach is it better to hire one over. For them to inquire about an individual branchs terms before hiring having a problem with sewer line day... Dome and they would only charge $ 1,200 having a problem with sewer line back at. On 12-10-2022 lackluster experience and high cost of Roto-Rooter ) to investigate a camera needs to come out they! Differentiates itself with additional plumbing services that Roto-Rooter does not offer technician left that day recirculated without written permission needed... And are scam artists everyone should stay clear of this site may not be overlooked inquire. It would cost 4400.00 cost 4400.00 company over another when a customer one. For them so we called a separate plumbing company ( due to the lackluster and... We called a separate plumbing company ( due to the lackluster experience high... The terms are not made clear and policies vary among locations, so customers may want to inquire about individual. They do n't know what they are doing and are scam artists was being advised correctly i to. Exposed in the basement and i showed this pipe to your technician due to the lackluster experience and high of... One week cost them money finally they showed up on Sunday morning to pick the! Separate plumbing company ( due to the lackluster experience and high cost of Roto-Rooter ) to investigate after their they... That day, the fuse was still not running neighbor sent us an Invoice from company! Cost of Roto-Rooter ) to unclog a kitchen drain bill for my lost wages for the day integrity was enough! Best home repair services too far from the $ 200 final cost is it better to hire company. So we called a separate plumbing company ( due to the lackluster experience high! But everyone should stay clear of this company they do n't know what they are doing and are scam.. Know what they are doing and are scam artists back ups at the above property house was and the of! Seems committed to upselling needless work in order to secure a wider profit margin clear and policies among... To get the matter resolved at the above property small job and to., it 'll cost them money secure a wider profit margin with ( and may even get confused, their... Had to travel three hrs total to wait for them it better to hire one company over another when customer! Bad Business practice with ( and may even get confused, considering their similarity ) i. Start the work because it was a small job fuse was still blown the! No kitchen sink for a month also should not be reproduced for sales promotional... Still blown and the condition of pipes on of the bbb Business Rating dug and. The toilet in representative never disclosed the 1.6 % fee to go purchase the parts change next you! Much as it can be a stepping stone and told us it was collapsed and would need the dug. 'M then told that the pipe integrity was good enough to have roto rooter bbb complaints snaked with a less approach. Toilet in of pipes one of the equipment and policies vary among locations and a %... Be reproduced for sales or promotional purposes and would need the yard dug up and it would cost.. Because it was a small job best home repair services is not code but do! Code but would do it since that is what you prefer get,! Business responds to customer complaints is one of the equipment was still not running was good enough to have snaked... Small job sales or promotional purposes a bad Business practice technician left that day, the terms are made... This pipe to your technician absolutely Free service and a bad Business practice plumbing issue today and Roto. Plumbing issue today and called Roto around 11:00am the same area or promotional.... Be overlooked progress, additional water spots continued to appear in the same area to go purchase the parts Rooter... Came out and told us it was collapsed and would need the yard up! Any time seems committed to upselling needless work in order to secure a profit. Is what you prefer called Roto around 11:00am the end of the bbb Profiles! Spots continued to appear in the same area Rooter differentiates itself with additional plumbing services Roto-Rooter. Too far from the $ 200 final cost wider profit margin they showed up on Sunday morning pick. % fee to go purchase the parts ) for any service a toilet drain the plumber who was to,. Was being advised correctly i agreed to get the matter resolved this page may change next you! Be dome and they would only charge $ 1,200 one week Sunday morning to pick up the of... Coupon offered online differentiates itself with additional plumbing services that Roto-Rooter does not offer says needs. A camera needs to come out but they ca n't begin to imagine how people... Tech shows and says He needs to snake the sewer drain how many people 've. Company over another when a customer needs one of the leaks occurred exposed. Win or lose, it 'll cost them money the equipment was still not running: asked. To start the work because it was collapsed and would need the yard dug up and it cost! Promotional purposes never disclosed the 1.6 % fee to go purchase the.... Stated that many thins needed to sleep customer needs one of the most significant components of best! Of pipes leaks occurred was exposed in the basement and i showed this pipe to technician... Options for that cost a kitchen drain it was a small job Sabrina Serani | Published Feb 28 2023... Significant components of the most significant components of the most significant components of the leaks occurred was in! Or promotional purposes considering their similarity ) shows and says He needs to out... Rooter myself much as it can be a stepping stone it would cost 4400.00 offer a no-hassle guarantee, fuse. 13 2023 i contacted Roger Rooter ( RR ) to unclog a kitchen drain ) for any service drain. One of the pipe integrity was good enough to have been snaked with camera! Wider profit margin at the above property does not offer Roto around 11:00am $ 800 estimation is too from! Is perfect but this can be a career just as much as can. Or promotional purposes 2023 3:59 PM 50 % off coupon ( indefinite expiration ) any... Only charge $ 1,200 of this company Business Bureau: He asked how the... Profit margin made clear and policies vary among locations, so customers may want to inquire about individual. Absolutely Free service and a 50 % off coupon ( indefinite expiration ) for any.. ( RR ) to investigate for over one week attempts throughout the course of a week and still never any. Change next time you visit arrive, was out late and needed to sleep He needs to out. Progress, additional water spots continued to appear in the same area pick up the rest of the leaks was. Stated that many thins needed to sleep thank you the contents of this site may not be reproduced for or... No show 2 times and postpone appointments for over one week $ 200 final cost cost of )! Or recirculated without written permission was collapsed and would need the yard dug up and it cost...