But DoorDashs lofty valuation may take a hit on the road to an initial public offering because the start-up is losing money and faces regulatory pressure, said Asad Hussain, an analyst at PitchBook, which tracks private companies. How would you ensure that all dashers wear their shirts, even tho they are independent contractors and we can't force them to wear the shirts (1099 vs W2?" Answer: Think they're looking for managerial experience, how you would manage people, and shows . We knew, for example, that we wanted to ultimately build last-mile delivery thats way too big of an endeavor for just four of us inside of a classroom or inside of my apartment, right? In this View From The Top interview conducted by Joy Huang, MBA 21, the cofounder and CEO of DoorDash explains why problem solving means focusing on the smallest details, like working out logistics issues by making deliveries yourself. Whether thats buying a gift for someone, or starting an orphanage, or using the money and buying their kids something for school. I approach conflicts by first listening to both sides and understanding their perspectives. I have a strong potential to think outside the box and generate innovative solutions to problems. Its really on us to really think about the dashers, the gig workers that we work with, and think more broadly than just our business, but also how we are impacting other peoples life. Consulting Exit Opportunities a Consultant I have two Doordash 'behavioural and critical thinking' interviews coming up. Soon, a new group Wall Street investors will pick a side. If the customer is dissatisfied, I will offer a solution in the form of a discount voucher or rescheduling the delivery. For me, my parents journey really is the classic immigrant story and you know many folks, I think, can appreciate coming into this country without much. And Id like to expand on the second point a bit too, because like you mentioned, the four of you drove as drivers for FedEx and Dominos to learn about how delivery works. Tony Xu: Sure, I think its really hard to follow maybe a curricula or some prescribed set of steps to do something that has very high variance. Deciding on the features for the company's products. And over time youre trying to build a repeatable system in which you can take that product to more and more segments of the population. Tony Xu: Send me feedback at any point in time. What kinds of questions should I expect? Wingstop, a chain of 1,385 chicken wing restaurants, began offering delivery in 2017. And I think if you can do that, and if you can set that at the beginning of your journey. Many candidates will begin formulating their answers as soon as the interviewer begins asking the question. My all-time favorite food is Pizza. Even so, DoorDash is battling legal and regulatory issues from a new California law that may force it to classify its drivers as employees to a class-action lawsuit over its tipping and another one over a data breach. It was how we responded during a difficult time for everyone. One investor, Ali Rowghani, said that the company lost money when it entered a new city, but that customers who tried the service tended to stick with it and use it more. When the company reveals its financials, the potential for profit and growth will be clear, DoorDash investors said. Or really frankly doing anything that will take a period of time, which is, what you do today may or may not pay off right away. Could you help us first understand what this principle means? I would also recommend reaching out to customers for feedback to understand any pain points and identify areas for improvement. The company is experimenting with autonomous vehicle deliveries, a partnership with Chase to offer free deliveries to credit card customers and a red-brick commissary in Redwood City, Calif., that houses kitchens for multiple restaurants, including Chick-fil-A. Customer satisfaction is the foundation of a successful business and the key to building positive customer relationships. 12 DoorDash Senior Associate interview questions and 12 interview reviews. As a subscriber, you have 10 gift articles to give each month. Therefore, I would ensure that the food is packaged correctly to maintain its temperature, freshness, and quality. And I think again I mentioned earlier that most of GDP still happens inside local communities. For us, that happens city by city but for other types of products that can happen maybe customer group by customer groups something like this. This list does not include technical or factual questions. You can find more episodes of this podcast on our website www.gsb.stanford.edu. This year I had the pleasure of interviewing Tony from his home in San Francisco. Food delivery requires timeliness, accuracy, and attention to detail. What were some lessons that you learned from that class that stuck with you? I used to attend to customer queries and grievances through phone, email, and face-to-face interactions. This is our platform in which were taking products from our marketplace and were giving them to merchants so that they dont have to rely on us. Moreover, if you are able to demonstrate your problem-solving skills and your ability to work as part of a team, you can make a strong impression on the interviewer and increase your chances of getting hired by DoorDash. We expect DoorDash to see a significant valuation haircut, he said. They dont necessarily sell through DoorDash. Could you see DoorDashs last-mile fulfillment model be applied well and why? All these factors together contribute to making the food delivery experience smooth and enjoyable for customers. I know people are probably really eager to hear about all the lessons you learn from the GSB so this might come as a bit of a surprise for some of the MBA students, but you once said that more things growing up as a kid prepared you to start a business than anything else, could you tell us more about that? Because its hard to get better at all of those things at once. We analyzed 484 interview reviews for DoorDash from various job sites, social network groups and forums. Were missing the measurement of something. During my previous job as a customer support officer, a client complained about a delivered order claiming that it was incorrect. Those were the three questions that we were trying to answer. Joy Huang: Thats really valuable advice. And its a very important part of making sure that our work with merchants and our work with dashers can continue. That was really what I was doing when I was working inside of a restaurant or washing dishes alongside her and things like that, but on the other hand, I learned that this was the way that you can earn your way into better things. DoorDash surpassed Grubhub and Uber Eats in market sharen last year, with 35 percent of food delivery in the United States. That has led to some consolidation: Last year, DoorDash acquired Caviar, a smaller delivery company focused on upscale restaurants, for $410 million. Until recently, he said, the start-up was so scrappy that it did not serve its employees elaborate snack spreads and he personally delivered meals in a beat-up Honda. The quality of the delivery in terms of our timeliness and our speed and our accuracy as well as the affordability of the service. DoorDash 1 year 10 months Legal Process Coordinator . I would make sure to comply with the food safety guidelines set by DoorDash and the local health department and would take the necessary precautions to avoid cross-contamination, such as using separate containers for raw and cooked foods and washing my hands regularly. And then letting the score take care of itself, I think those are things that we both had to solve. And the way we do that is really with two types of products. I think it was called a Lining Startups in their markets taught by Andy Ratcliffe and Mark Leslie, I dont know if that class is still there, but that was a highlight. I believe in providing prompt and efficient service to customers and ensuring their satisfaction with the delivery experience at all costs. Working at DoorDash can be a rewarding experience for individuals passionate about food and customer service. In this View From The Top podcast episode, Stacy Brown-Philpot discusses diversity, the gig economy, and leading with integrity. And then over time, its about learning how do you build systems? So for example, there are many, many, businesses that actually just, they sell through their own channel. To approach teamwork, I listen to and value the perspectives and ideas of others, communicate openly and effectively, and work together with my teammates to achieve a common goal. I think in the US thats north of 50%, that number has been true in pretty much every decade that its been measured. And then I think the second thing was, there isnt anything you can fully do to control this in terms of what external validation or lack thereof, hits you. DoorDash Faces Its Latest Challenge: Wooing Wall Street, https://www.nytimes.com/2020/03/04/technology/doordash-ipo.html. Joy Huang: Yeah, I think we are really obsessed with data today and its really good to keep that in check and know that its really worth it to deliver and order once in a while. At DoorDash, the product team culture emphasizes cross-departmental collaboration. And so youve mentioned a little bit about the future of work, about sort of changing regulatory environments. At DoorDash, the mission is to drive economic growth in local communities by connecting people with the food they love from the local restaurants they cherish. The founders placed, picked up and delivered orders themselves, pausing the service while they were in class. DoorDash said last week that it had confidentially filed to go public, setting itself up as a test for whether highly valued money-losing start-ups can make it onto the stock market at a time when Wall Street is deeply skeptical of such companies and the coronavirus outbreak has caused market turbulence. I aim to consistently meet or exceed performance targets and eventually contribute to the companys success. These are not necessarily skills I had. This is what I mean by skills. Working at DoorDash can be a rewarding experience for individuals passionate about food and customer service. SoftBank has repeatedly pushed DoorDash to merge with Uber Eats, a subsidiary of Uber, in which SoftBank has also invested, said a person with knowledge of the conversations, but no deal happened. What was going through your mind when you said that to your teacher? Tony Xu: Yeah, so the goal of the company has always been more about food delivery. But well, one of the reasons why we started with, theres a few reasons why we started with restaurants. SoftBank and Postmates declined to comment. Set of 4 questions : Critical Thinking - Why doordash - Why this job - If you are starting a new business in another city which one would you acquire 1st - Customer, Dashers, Restaurants 2nd - Behavioral - Why Dooordash - When have you been scrappy - Instances of working with cross teams Employees do not have experience to conduct interviews, not . Tony recounted his entrepreneurial journey from saving up for a Nintendo as a kid, to taking DoorDash public. Thats most of the time what is actually happening. DoorDash had been widely criticized for its old pay model, in which customer tips effectively went to DoorDash rather than to the worker in many cases. It stresses providing quality service and support, being responsive to customer requests and inquiries and continuously striving to exceed expectations to build long-term trust and loyalty. Maybe its tough to see in a one day or one week grading period, but you can see it. My experiences include working in the food and retail industries for 1+ years, which have helped me build interpersonal, communication . Competitors who cant keep up with its aggressive growth. Senior Manager Interview.css-1ew1tvq{font-size:12px;line-height:20px;color:#858c94;}, When you join our team, you join our dream: to grow and empower local economies. Armed with that funding, the company began spending to grow. Mr. Xu said the challenges were par for the course. Here are the most frequent job interview questions asked by HR managers during initial phone or onsite interviews. Its only three questions. We believe that true innovation happens when everyone . One of the reasons why we started with restaurants was, if the goal ultimately is to bring you everything inside your city in minutes, not hours or days, we thought it would make sense to start with what we had guessed to be the highest frequency category first, so that we have lots of activity. Doordash does a great job of staying a step ahead of the curve. Playing basketball, for instance, was really how I, one of the main ways in which I learned English. Tony Xu: Yeah, and it goes both ways, right? I regularly review and track these metrics throughout the project lifecycle to ensure that we are on track to meet our goals. And I think at the time, and were trying to remember, this is in 2012 maybe the startup garage class that we took, so almost eight years ago. These interviews typically take place in the second round, following your initial screening, and they are designed to assess both your analytical skills AND your coding prowess. I think one of the earliest things that made DoorDash I think a fast-moving place was that we always try to simplify the question we were trying to solve. The founders began taking orders through their website, recruited a fleet of freelance drivers and raised a small round of funding. Restaurateurs who complained DoorDash delivered their food without permission. As a DoorDash product manager (PM), some of the things you'll be responsible for are: Analyzing market trends. And so, our responsibility is very, very deep, not just to taking care of those opportunities, also making sure that we can work with everyone such as elected officials, regulators, and anyone else interested frankly in creating the future of work. We learned by doing deliveries we learned by working alongside restaurateurs. In two interviews before DoorDash filed to go public, Tony Xu, the start-ups chief executive, said he was thriving under the heat. Jenna: My question is about cities and how theyll evolve. DoorDash also faces fierce competitors in Uber Eats, Postmates and Grubhub. And I know many of us in this audience are taking startup garage right now, which is famously the class where you started DoorDash back then was paloaltodelivery.com. For instance, analyzing the delivery time data could reveal the bottlenecks in the process, including high-traffic areas, and suggest solutions to reduce delays. And so instead, we asked ourselves, you know, three questions: we asked ourselves is this a service that students or people customers would actually want? But its something certainly over the years that I would say lots of great people at the company have developed and kind of put together different things that we do. Ultimately, my goal would be to find a solution that maximizes customer satisfaction while also ensuring the companys financial stability. Tony Xu: Yeah, well, I think the first lesson that we learned is, whats ultimately the almost overly simplified problem that youre trying to solve and, if you can ask yourself that question very crisply, I think thats a very clarifying way to really test ideas very quickly. I believe in pushing myself to constantly improve and grow, both for personal satisfaction and for the benefit of my organization.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-leader-1','ezslot_10',154,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-leader-1-0'); In my previous job, a customer complained about multiple incorrect orders within a matter of one month. I would then assure them that such an issue will not happen again in the future by working with the restaurant or delivery driver and following up with the client to ensure satisfaction and gather feedback for improvement. Mike Isaac and Kate Conger contributed reporting from San Francisco, and David Yaffe-Bellany from New York. Because you cant let the uncertainty if you will, necessarily, I guess stop all things, or stop all activity. 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