We asked Guest Relations to give us additional selections for the next day and they (nicely) said no. This post will help explain the DAS pass at WDW and how to use it. Once the return time starts, it can be used at any time until park close. Some rides accommodate wheelchairs. I have ptsd with anxiety and was provided a DAS pass. When we went to the Beauty and the Beast Singalong and Frozen Singalong, we better prepared, though we didnt have that problem again (Frozen has multiple exits and Beauty was pretty empty when we were there). Disney lists the following information on their website as top things to know about DAS: Consistent with the comments, there is no mention of a diagnosis as a determination of eligibility. You can check out Disneys Fact Sheet here. I am annoyed as this seems unfair and misleading. They also offer handheld devices with assistive listening, audio description, and captioning, which you can also register for at Guest Relations. In the past when using the DAS pass the person assigned to the DAS scans their magic band first and then the 5 people going along scan their magic band. I found out about DAS after almost having a panic attack on the waiting line for Space Mountain while at Magic Kingdom. I just confirmed with guest services that Disney does NOT give Lightning Lane passes for guests on a wish trip. Universal elements and all related indicia TM & 2023 Universal Studios. "We booked our trip based on the crowd calendar and it was spot on! We focus on bringing you all things fun so you can plan your theme park vacation, enjoy Disney at home, and more. Walt Disney World's Disability Access Service, or DAS as it's more commonly referred to, is "a program offered at Walt Disney World theme parks to assist Guests who have difficulty tolerating. I read your blog and Disney's information about it, but it's worded weird. If you do bring your scooter all the way to the ride loading area, they may need to move it to the exit so you have it when you return. Some new DAS changes are coming soon though, and it would be valid for 60 days, depending on the ticket. We wouldn't be trailing her. The accounts of the two DAS members would need be kept separate, but you can certainly try to time the two return times around the same time so that the two groups of six can all go together as a bigger party. Telling them not to visit is ridiculous. You cannot register at Disney Springs. For families traveling with a loved one with autism or a related sensory disability, the DAS offers a way to enjoy attractions without waiting in a crowded, often overwhelming space. Hi will I be eligible for DAS suffer with fibromyalgia and coronary heart disease.. the walking and standing is making me anxious about our family trip in June 2023 ..we are a family of 7 . My son recently broke his elbow and although not in a cast now he has now been put in a mobility brace which will be in place for the whole of our visit. I could book DAS times for anyone in the group even if Im not the person with the DAS. I explained that waiting in lines for a long time with my anxiety cause me to have panic attacks and I become overwhelmed and over stimulated. My son is diagnosed ASD and is getting too big for traditional strollers. Trying to get to the parks early has always proven to be a good strategy. I talked to a CM who said to explain that it's "dangerous" if she can't get to the facilities in a timely fashion. There are no specific reserved areas for guests using DAS. Can I cancel a reservation? I cant find a link or anything on the Disney world site. Unlike Disney Genie+, which currently only allows a ride to be selected once per day, there is no limit to return times for the same attraction. Would this be acceptable to get a DAS Pass? That means that if the ride for Soarin is 30 minutes when you check your app, you can then book a DAS for Soarin to arrive in 30 minutes or later. Gear Up for Your Visit. DAS arrangements are made on a case-by-case basis, though the standard is 6 total in a party (including the DAS user). Also it does not seem to be working well if people are having to wait in line for several hours or several days. If not used, they will expire. My sister is 22. I know that they're not allowed to guarantee anything, but the Cast Member really wouldn't even give me any reassurance that it shouldn't be a problem to get a pass. Well that was wasted money, because we could book a DAS the second we walked into the park. How to get the DAS Disney World. (a=>{let b=document.getElementById(a.i),c=document.getElementById(a.w);b&&c&&(b.value="",c.style.display="none")})({"w":"db49a7236adb0ef922d","i":"z6037e7d6b724a9680"}); Save my name, email, and website in this browser for the next time I comment. There is a wheelchair/scooter waiting area at each Disney bus stop. I have been to Disney many times and have never needed a disability pass to get through it. I have never seen it like this. At the time of the launch, this service will only be available in English, so this is important to keep in mind if English isnt your native language. This was over video chat. My mom has Alzheimers/Dementia is 83 yrs old. Using some secret entrance? TRANSFORMERS and its logo and all related characters are trademarks of Hasbro and are used with permission. I explained this to the cast member and she was literally shaking her head as I was explaining my issues. Inside the Magic consists of multiple writers & videographers living near both Disneyland and Walt Disney World theme parks and around the world. He is not much older and walking and heavier and will require an adaptive stroller or a wheelchair to get around as his main mode of transport. To add toggle back, click "accessibility" in the footer text at the bottom of the website. This is a custom program that will be tailored to meet your specific situation. We would love to be able to book 2 rides each day in advance. Yes! The maximum is six guests per DAS. Return times can now be modified or canceled in the My Disney Experience app. The person requesting DAS needs to be present and you must have your tickets or your Magic Bands to complete the process. The person seeking the pass must be on the video call, so if that is your child, dont do this while they are in school. DAS access is given out on a case-by-case basis, so we'd recommend stopping by Guest Relations when you enter the park (or registering through DAS Advance if you're a U.S. resident) to see what accommodation options are available for you. Advance Selections have a set one-hour arrival window. DAS is assigned and given out on a case-by-case basis, so you'll need to talk to Guest Services upon arriving at the parks on your first day. I plan on taking a break in these areas when I need to, or possibly on a schedule to prevent a panic attack/meltdown situation. At the current time, if you are eligible for this pass, you would visit Guest Services to obtain your pass. But several times were told by the cast member that RC had to go first. Any attraction with a standby queue can issue DAS return times. For a better experience, please enable JavaScript in your browser before proceeding. As for the guests, if everyones connected to both children, then you can select the people who are accompanying each DAS holder. Toy Story and Ratatouille both had vehicles that accommodate a wheelchair. If you plan it right, it can really work out to your advantage! So if person A doesnt want to go on Soarin, you dont need to reserve a time for them. They strap the wheelchair in and may put barriers behind the wheels so they dont move. You should not have issues obtaining a DAS if your sister is Diabetic. Return times are valid until redeemed prior to park closing. Now it just advises that calls are in English only. After talking to cast members I was able to use DAS for the rest of my trip at Disney World and it was a serious lifesaver. Scroll down to "Ready to Chat with a Cast Member?" We are due to arrive for vacation on Wednesday 31st August. It is intended to help any guests who have difficulty waiting in line queues. The remaining two attractions per park still use DAS, but for day-of selection only. I would call back and speak with a supervisor. I'd say since it's not a mobility issue you should be ok, her problems cannot be solved by renting a scooter or wheelchair. Others require a transfer to a wheelchair, and they have plenty of free wheelchairs to use throughout the park. Just ask. Disney World, You can also combine DAS and Genie+ or individual Lighting Lane selections to truly maximize your day! Also with the Genie+, you can only book each attraction once. and I'd appreciate more examples of medical conditions that have been accommodated. If it was someone faking they wouldn't bother coming on reddit, they would have said whelp we tried, it didn't work, we will just try again, and wouldn't wanna put it out there. Oftentimes, accommodations will be made at individual attractions if the system is not working at all. Disney makes these decisions on a case-by-case basis, so we recommend hopping to Guest Relations upon entering the park to see what options are available to you. Has this happened to anyone else recently? Go to the three horizontal lines on the bottom of the app, click that, and then scroll down to the box that says DAS. Jurassic World franchise TM & 2023 Universal City Studios LLC and Amblin Entertainment, Inc. All Rights Reserved. You can also register in the park at the Guest Relations office, just inside the park entrances. Make sure everyone in your party is linked in My Disney Experience so everyone can be included in DAS plans. You can only hold one return time at a time. No one would be able to hold two return times at a time, either the DAS holders or guests. Diapers are not an option for her. 7:00 AM to 11:00 PM Eastern Time. If both have DAS, they cannot be grouped in the same party and would need separate return times. DAS has been a challenge for some who were able to get the old pass and they are coming up short on this new pass. If you have any concerns at all, tell a cast member and they will find a way to work with you! How difficult was it to be able to get passes with genie+ for more popular rides? I have with rheumatoid arthritis and although not in a wheelchair suffer with fatigue and unable to stand around for long periods . She lives and works in Orlando so visits frequently. UmmmmI'm not sure I understand your post or the tone that's attached. In order to save your favorite items, you'll need to create an account. My sister has a kidney condition that requires bathroom access at least every 30-45 minutes. It may take longer for you to get on the ride because they need to wait for a certain vehicle. Thanks for this great article its super helpful as coming from the UK a lot of the detail is omitted from the Disney site we access. Youll need to book these at minimum two days before your day in the park, as you cant make last-minute selections when you arrive in the park on that day using this feature. The DAS is not a "front of the line" pass, but rather a tool to provide the maximum amount of flexibility to guests with disabilities. The DAS covers both the impacted guest and those in their group (up to six people, including the DAS holder). Currently at Disneyland and Disney World, Guests can only register for disability access once they are at the theme parks. And like the other poster said if you don't get one at one park try again. Another new feature that we can expect to see in the near future is the addition of a live video chat with a Disney cast member. There are a total of 7 of us in our group. Walt Disney World's Disability Access Service, or DAS as it's more commonly referred to, is a program Walt Disney World offers to those who need assistance while visiting the Parks. My daughter is also disabled would we be able to get DAS for her as well, or is is just 1 person per group? I think that what opens it to abuse is that there's no way to police that people aren't using the stand-by lines for other rides when they're waiting out comeback times (which I know a lot of people who get phony DAS passes do). 16 Reply ClaimOk8737 6 mo. Do I need to take pip paperwork and blue badge with me. Does that mean that I get it and have 60 days to use it? Puts my son at a distinct disadvantage. Disney DAS & How to Get It | How to Use DAS | DAS with Disney Genie | FAQs. How does the access to the rides work for DAS? I called Disney and after almost 2 hours I got through and asked, only to be told that UK citizens are not eligible to pre-register for DAS via the zoom interview. The DAS allows the family of the guest with the disability to come back at that time with the DAS guest. We are going to Disneyland at the end of September and our brother has multiple disabilities. Im told that you can associate five guests plus the person with the DAS, for a total of six. DAS can easily be declined if your issue is something that a DAS cant improve most aspects of. But we'd recommend that you ask for confirmation when you register for DAS (because otherwise, it could vary by attraction). Comment for robots As I cannot find a way to do it from the UK. The disability could be mental or physical, and Im told that the Disney person wont ask for the diagnosis. Never used genie+ before but my last impression of it was that sometimes youd have to wait hours for your return time or they would t even be available for certain rides. Follow this link to sign up for DAS Advance. It allows everyone irrespective of their disability to completely enjoy all the rides and attractions of the park. Note that DAS is still determined on a case-by-case basis. This is your starting place for a less-stress, more-fun vacation. Help & Rules. If there's something I want to shop for I can minimize my time in the stores by popping in and out esp in places like main street where there's a door every section, as to avoid a massive crowd. Did you have to actually fork those files over? Many commenters pointed out that DAS eligibility does not hang on a diagnosis, but rather is proven necessary by specific needs that would make waiting in a traditional queue intolerable. Press question mark to learn the rest of the keyboard shortcuts. Disability Access Service (DAS) is a wonderful attempt by Disney to help disabled people. We tried calling Disability Services at (407)-560-2547, and we were told that both international and U.S.-based guests could pre-register for DAS. This is perfect example of entitlement. Note that a photo will be taken. Hi! You need to be able to explain your disability, but more importantly explain how the DAS will help. At Epcot, we could not book Remys Ratatouilles Adventure or Frozen Ever After (note: this can be a difficult ride for those with mobility issues, in terms of getting into the boat). Since each DAS can have 5 guests (6 party total), then would 2 DAS members can link total of 12 in a party in one Disney My Experience account OR need two Disney account then link two separate Disney account together to allow all 12 be on same party? We are going to Disney in April. Only certain attractions are available for pre-arrival Advance Selections, but all attractions are available day-of. In other words, eligibility is determined by a Guests why and not their what. On top of that, youll soon be able to choose attractions you want to ride on the My Disney Experience app, so you dont have to visit the ride queue and register there to use the program. I dont want to have to give anyone my medical file just to qualify. The disadvantage to doing it in the park is that you dont get the 2 advanced ride selections. . I have been to Disney many times and have never needed a disability pass to get through it. Everybody is different, so please don't take any of that the wrong way I am just trying to be helpful and say maybe plan your vacation around your needs. Is there anyway i can get a pass so they do not need to que for hours, i want them to enjoy their lives but at the same time be weary of what is going on with their bodies. This does NOT apply to guests who are using mobility devices only. Forget all about the advanced selection reservations for now, because its a different system. ago So I really feel the first person I spoke to was just not listening to anything I said. As she wont have her own ticket, just wondering if it is still an option? I talked to a CM who said to explain that it's "dangerous" if she can't get to the facilities in a timely fashion. For example, I grab a reservation for Haunted Mansion but then decide I want to ride Seven Dwarfs Mine Train at that allocated time. I registered for the DAS pass for my son today. What to say to get a DAS pass at Disney? It wasn't until Disney changed the policy to "physical disabilities don't qualify for DAS" that people stopped doing it. If a posted wait time is 15 minutes or less, guests using DAS and their party are typically given immediate access to the Lightning Lane entrance. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Ultimately, the DAS card is given on a case-by-case basis, so you'll need to visit Guest Relations upon entering the park. Once tapped into the park, a DAS button will appear in the app. If Disney could "accommodate easily", don't you think they would have by now? And I have 2 other kids. They give you 2 mins to answer and my son has adhd hyperactive disorder. When using this program, a family member will be able to go ahead and obtain the return time for you. He would be interested in the audiodescription service. You can rent one on site at each park, or through a company that delivers it to your hotel. While there is no specific list of what disabilities qualify for DAS at Disney World, some common conditions that may be approved for a DAS Pass include ADHD, autism, or anxiety. Oh, yeah, I said diapers are not an option because she won't do it. Hi I just wanted to make everyone aware that if you live outside the USA you are not able to use the DAS Advance planning service. Guests in wheelchairs can usually be accommodated at the point of entry in most rides, so if your only concern is about lines and boarding with a scooter or wheelchair, you may not need the DAS at all. It may be a little trickier with virtual queues, but if you end up in different boarding groups, we'd ask the team members in front of the ride if you can combine. By using this site you agree to our privacy policy. They sound very similar. Will he be eligible for DAS and will he be able to get on many rides, were he will not have to be lifted too much by me that will be painful for both of us for a full day trip. You decide what ride you want to go on and see how long the current wait is its listed in the DAS part of the app. Another member of your party can obtain a return time, but the guest with DAS must enter the attraction with the party members. RC tried on several occasions and waited hours each time (and had to log into the Disney account again each hour). Definitely. All rights reserved. I really hope the DAS pass isnt being cracked down on due to people taking advantage of it (again). Thats how we rode Toy Story three times in a row. Ask them if they need the key. 3) There is no reason continue the abuses of the old GAC. Disney theme parks have provided the Disability Access Service for guests who require accommodations to attractions. You enter through the Lightning Lane entrance for barely any time in a physical queue. They will not rush you. We plan to split up a bit on our park days, and have a group of 7 people total. You are then issued a return time at an attraction you are looking to ride, which is based on the current wait time. Your stated needs can range from the need for a quiet area to wait in lieu of standing in line, a pass to bring a stroller right to the loading area of a ride or other specific needs your family may have. In October 2021, two new features were added to the DAS program. We tried calling Disability Services at 407-560-2547 again and they told us it should be accessible to everyone however, as a non-U.S. citizen, you are not the only one to have an issue with this. Note that the person holding DAS must meet the height requirements of the ride. Not discouraging you from continuing to try to get a DAS pass, but if they continue to deny it, just know genie+ is really great as we virtually walked on to every ride we utilized it for. Is the new Genie + the same as a DAS pass? Download a VPN app and use it to bypass the need to be in the USA or Canada. The diaper suggestion makes me want to cry. You can access it byclicking on the bottom three lines and scrolling down the menu. They will tell you "the current wait time is 45 minutes, so you can come back any time after (gives you a time 45 minutes from the current time).". More on that later. Do I have to get a new DAS at the start of each day? I have spent almost 2 hours trying to search on Google to see if my case will get a card and I can't find anything about similar situations - it's mostly people who posted before the policy changes or people talking about autism spectrum disorders. 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Book 2 rides each day should not have issues obtaining a DAS pass isnt cracked! Genie | FAQs can associate five disney disability pass denied plus the person with the disability access Service for who!