In which case you could finish the lesson here and return back later to process a few days later, giving participants a chance to engage outside of the workshop space. However, Design Thinking workshops arent just for designers; they are also increasingly used to teach professionals how to innovate and problem-solve. The most productive Design Thinking workshops reduce the need for follow-ups by having all the right data on hand for decisions. For example, in these work sessions, respecting the duration of each activity is essential. The five phases of Design Thinking, together with a quick explanation of each: Empathise, define, ideate, prototype, and test. accessibility, quality of life), The Planet (ex. This will put everybody at ease before the real work begins! Learn the basics in our design thinking training workshop, and start on your own innovation project step-by-step. Now were going to consider the agenda in more detail, going through all the elements that make up a successful Design Thinking workshop! To build trust, start by creating ground rules for the workshop. Essentially, a Design Thinking workshop seeks to create solutions to challenges facing the business. Provide a few examples to help them get started. Has everybody identified similar user needs, or is there lots of variety? A way in which you could continue their Design Thinking learning might be to check in a few days or a week after the workshop for further feedback. Okay, but then "how can I be all of this at once?" Design Thinking workshops enable you to spread this value across your organization (or your clients organization). A way in which this cake design process could be elaborated is in the context of creating the workshop alongside a schools Home Economics class, or other groups who regularly have access to kitchens and cooking equipment. Design Thinking has five steps: empathizing, defining, ideating, prototyping, and testing. Create 3D versions of our cake design with card and paper, and layout the ingredients around each prototype. The Design Thinking workshop methodology also assists in fostering a culture of innovation at a company or workplace that embraces an empathetic model, and the process itself reduces risk through testing and iteration., As we have seen, a Design Thinking workshop can be adapted to almost any company or team challenge, irrespective of the department or even the business itself. Participants . Common approaches in Design Thinking include empathy maps, storyboards, activity networks and cluster matrices. When preparing your slides, plan to include four basic types: While a save-the-date should follow shortly after youve identified your team, the pre-workshop email is typically sent a few days before the workshop. 14 Ground Rules for Team Meetings . How accurate are they? Lets imagine youre working for LoveFoundry, an online dating service. Design Thinking is a human-centered approach to problem-solving. What did the team learn? To give you a helping hand, weve put together a handy list of tools and best practices you can follow to make sure you and your workshop group are well prepared for your remote workshop session.. The simplest way to introduce the Empathize stage is often by reminding everyone that design thinking is human-centered and that we are always seeking to understand our end users needs. This will allow the project to obtain greater internal support, since all the stakeholders will have been involved from the get-go. This role can be filled by an in-house facilitator or an external or freelance facilitator who seeks to guide team members towards a common objective via the Design Thinking process., There are pros and cons to both internal and external facilitation., While an internal facilitator benefits from knowledge of the product and company and has established relationships with the team, they might struggle with objectivity, find it hard to build trust with the team, and avoid asking pointed questions., An external facilitator, on the other hand, is likely to remain detached from internal power struggles and find it easier to remain uninfluenced by existing relationships with the team. Activityuser testing (15 minutes): Ask participants to spend some time with each member of the group, walking them through their designs and. 1 day, 9:00 AM - 5:00 PM) Add time for introductions, lunch and breaks (15 to 60 min) Identify Design Thinking steps for each block (ex. Ask your Design Thinkers how they enjoyed the workshop and what theyve learned. Its worth suggesting to the team to use one piece of paper to represent each screen so that mistakes can be easily rectified and the journey is easy for everyone to follow.. You can divide the journey mapping phase of your Design Thinking workshop into the following activities: Now for the fun part: building prototypes and testing ideas! On the contrary! They bring together a diverse group of people from different departments and provide a rare opportunity to get hands-on with the problem. A Design Thinking workshop seeks to overcome these challenges through a defined process that is designed to improve the problem-solving skills of the team, facilitate innovation, allocate time and space for significant collaboration between team members, build empathy, identify opportunities, define requirements, and develop ideas. In a way, yes! All these benefits aside, Design Thinking workshops are incredibly fun and engaging. Its also a good idea to have a camera on-hand so you can document the workshop. Why is it so important to design for the user first? Its important that the group understand the mindset and that they can reflect on real-life scenarios they could apply Design Thinking to. What goals are we missing? Lorem ipsum dolor sit amet, consectetur adipiscing elit. Chances are you have. Doing this early can help ease tension between group members, increase contributions, and avoid groupthink. But if time catches up with you, sacrificing a few won't compromise the quality of the final work. Now that the team is warmed up and all on the same page, its time to start thinking about the user. Thus, a workshop expected to deliver on all four objectives should likely run for 2 days or longer, if the team is new or have never solved together before. For the complete list of the digital tools to assist virtual facilitation and workshopping, check out our guide to digital facilitation tools for online workshops and meetings. We based ourselves on our recent experience: week long workshops to rethink customer experiences, involving up to thirty participants. Other roles on the team can include a marketing expert, a design expert, and a financial expert., Now that you know exactly what a Design Thinking workshop is, lets dive into how you run one, step by step!, Whats the goal of your workshop? Perhaps youre already applying it in your work or everyday life, too? A good workshop facilitator must know how to get the word out within the company aboutthe beneficial effects of Design Thinking on collaboration and on a customer-centric culture. Creating a solid agenda will ensure your team stays focused on the challenge and energy levels stay high throughout the day.. It follows three simple steps (Prepare, Facilitate, and Document) and includes all the tools, templates and checklists you need to apply Design Thinking in todays business environment. With clarity about the goals and priorities of the team, the final step of the workshop is to put the minimum experience requirements into writing. In this section of the workshop, participants will turn the steps from their user journey maps into digital screens for an app. We finish our Define process, by presenting our personas to the group, and together voting on two personas we will choose to design cakes for. Youll find that the participants better control their allotted time and are less frustrated when their time for reflection comes to an end. You can learn about different ideation techniques in this comprehensive guide to ideation in Design Thinking. Lastly in our workshop, we celebrate by selecting a final cake outcome. These are the mindsets. When the statements been written, take a moment to have a brief reflection and discussion on what everybody has learned so far. Having gone through the users challenges in the previous exercise, the group is in a better position to go into more detail with the issue itself. So that you don't always find yourself having to be the time police who is tasked with interrupting the teams when time is up, designate a person responsible for keeping time within each team. After reviewing decisions, end with a project roadmap to place the workshop in context. Activityrefining your solution (10 minutes): Incorporating what theyve learned about the user and the feedback they received on their initial ideas, its time for the Design Thinkers to pull everything into one single solution. Sometimes the best sources of inspiration connect seemingly unrelated industries. This step is all about gathering useful feedback: Are the ideas good? Within a workshop context, facilitators typically focus on the five stages of Design Thinking to encourage collaboration, creative problem solving, and innovation from each member of the group. It is often used to solve complex problems which dont have a straightforward outcome while keeping people at the center of the discussion. Prioritize actors and scenarios: Decide whose journey (the actor) and what journey (the scenario) you'll be mapping ahead of time. Youll want to stock up on white copy paper, colored paper, pencils, marker pens, Post-It notes of different colors, sticky tape, and whiteboards.. It is proudly displayed, and the act of the happy couple cutting into it is celebrated by close family and friends. The following walkthrough outlines the major milestones you could expect in a 1-day workshop intended to align on the strategic requirements for a user-centered experience. Lets consider the benefits of a Design Thinking workshop in more detail. Blue sky thinking is brainstorming without limits. Identify your skills, refine your portfolio, and attract the right employers. 1 day, 9:00 AM 5:00 PM), Add time for introductions, lunch and breaks (15 to 60 min), Identify Design Thinking steps for each block (ex. The cake will be eaten by several people with different tastes and so the challenge is, how do we ensure that everyone enjoys the birthday cake?. Note the inspiration doesnt have to be apples to apples with your current project. A birthday cake is designed and baked for several people. There's often not a whole lot of difference between outrageous and brilliant. Once youve gathered all the information, compile it into a single document and share it with the extended team. It does this with a human-centric, prototype-driven approach to problem solving and innovation., There are numerous benefits to running a Design Thinking workshop. Is it to uncover new opportunities, solve a specific user problem, or improve a product or feature? Ideally, youll have a separate table for all the materials and equipment (more on that in step three!). That way, you can take it in turns to lead activities throughout, and you can also designate secondary roles for yourselves such as note taking, technical checks, photos of the material produced, etc. A wedding cake will be seen and eaten by many guests. Your email address will not be published. As a facilitator, we should ensure that everyone comes away from the workshop feeling empowered, with more clarity on what Design Thinking means, and how they can apply the methods to real-life projects. One of our favorite icebreaker activities was taught to us by our colleagues at Valtech Stockholm: In teams of 2, each participant must draw their teammate in one minute without looking at their sheet of paper or raising their pen. You could develop an exercise in which participants look for evidence to support their statement, and evidence against it, thus coming to the conclusion that not everyone likes chocolate. This gives our workshop participants an understanding of why it is so important to work in an empathetic manner throughout our journey. the mobile screen) that would be needed for this step. As a participant in a Design Thinking workshop, you are responsible for arriving in the right design thinking mindset. Or connect closer with users? Well finish this exercise with a selection of ideas to bring through and prototype. Use some of the most effective tools and techniques to design your concepts. A Design Thinking workshop will spark innovation, foster a user-centric mindset, and get cross-functional teams working together to design a great product. However, if youre new to the practice, getting to grips with everything you need to know, not to mention running your first Design Thinking workshop, can be nothing short of terrifying.. Because the. Define, Ideate), Select 1-2 activities to support each step (15 min 3 hr), High-level summary including objective and outcomes, Pre-workshop assignment (ex. sales, savings, market share), The Public (ex. This will allow them to see the benefits of the approach, and maybe it will open up other opportunities for you to use this methodology within the company. As Mary Poppins put it so well. Who are we designing for? If you are in charge of delivering a summary of the work done, start it immediately after the workshop, while the information is still fresh in your mind. Defer Judgment Creative spaces are judgment-free zones they let ideas flow so people can build from each other's great ideas. Design thinking is a structured and collaborative way for humans to better serve other humans. The goal of the workshop might be to come up with ways to improve the user experience for LoveFoundry customers. Design Thinking workshops should be dynamic and interactive, so its important that participants have plenty of roomespecially when it comes to the prototyping stage. ! The cross-functional collaboration will consistently bring about the most innovative and bring about the most effective solution to your users problem., 3. How will we measure success? Our second exercise is called the Ideas Vault, this exercise is designed to relieve our participants of any decision-overwhelm when it comes to choosing which ideas to take forward in our prototype phase. Get the group to spend another ten minutes brainstorming as many ideas as possible. Build a career you love with 1:1 help from a career specialist who knows the job market in your area! This email is also your opportunity to assign any relevant pre-work, such as an ask to bring specific design inspirations. A Design Thinking workshop is a collaborative session that is focused on the five phases of Design Thinking. The Statement of Opportunity expresses the topline project opportunity from the teams perspective. Activitygroup the steps into phases (10 minutes): Participants will now group the steps from the last activity into phases, aiming for 3-7 phases in total. By learning the design thinking process in parallel with designing a cake, the steps are fun, relatable and easy to digest. Make sure you create a meaningful experience for them and there is a good chance that the workshop will be a success and that the opportunity will arise again. Follow our actionable guide for best practices, tips, and techniques, as well as easy-to-follow steps to guarantee the success of your first session. Join the 100,000+ facilitators using SessionLab. Do you sometimes feel that the good old pen and paper or MS Office toolkit and email leaves you struggling to stay on top of managing and delivering your workshop? Card sorting and mapping activities help teams prioritize the large quantities of competing goals common for human centered design. Although its quite possible to lead a solo workshop, we strongly recommend that you be two people (or a few more, depending on the size of the group and the duration of the workshop). Someone might say, Lets bake a chocolate sponge cake, everyone likes chocolate, and a few other people nod and murmur in agreement. We back our programs with a job guarantee: Follow our career advice, and youll land a job within 6 months of graduation, or youll get your money back. Through the idea vault process, we are narrowing our ideas down by asking a series of questions that relate to the feasibility of the design, and if it truly meets our Personas needs. (These are in no particular order. Aside from comfortable seating and good lighting, you can create a relaxed environment by playing some background music. Running a successful Design Thinking workshop means ensuring the team has everything they need to make informed decisions in real-time. The introduction should consist of three main parts: Use a fun icebreaker to warm up the team and help them get to know each other a little better. The first is a rapid-fire ideas generation session, it can be a very energetic and fast-paced assignment. The sponsor has to provide a concrete and well described challenge to work with, a topic is not enough, and agree in the main deliverable. 2. As our process is a simple one, it makes sense for us to settle on a solution, and of course, as its a birthday, well have a deadline and party to deliver the cake to! After 5 minutes, share results among the group. Refresh the page, check Medium 's site status, or find something interesting to read. Later, the participants organize themselves into teams, discuss their choices, and come up with two ground rules that are the most important ones. Before we move into our second exercise, its often useful to discuss and explain who our Stakeholders are. Design thinking is a great methodology for bringing human-centered thinking to your team. As the facilitator, you then have to ask team members to list why these ideas are so bad. It uses a divergent approach of Empathize -Define-Ideate-Prototype-Test, to design a solution focused towards creating a preferred customer experience. Design Thinking looks at the customer's perspective from the start to the end of an experience. But how do you choose the right activity, and where do you get started when trying to build deeper team bonds? It will undoubtedly evolve as your workshop progresses, especially if it takes place over several days. sustainability, carbon footprint), Open a new workshop calendar (ex. No, the great thing about design thinking is its accessibility! Did the team have any feedback for you as the facilitator? Together, these steps capture the breadth of content and considerations involved in running an effective workshop. A great way of gathering feedback is to send a thank you for taking part! email together with a survey link. Ask the group to consider the following: This is also a good opportunity to assess the current user personas the team are using. Every workshop should have ground rules. Why? Well here are our handpicked tips. Have you ever started a workshop where the participants are a little overwhelmed at what the buzzword design thinking means? What they do after the workshop is the most important. If youd like some examples of design thinking in the real world, check this out: 5 Game-Changing Examples of Design Thinking. This statement, everyone likes chocolate, could be identified as a common assumption, and as a facilitator, you could see this as an opportunity to demonstrate that by assuming, we arent empathizing with our end-user. Later on, youll narrow the design challenge down as part of the workshop itself. And she was right. When a challenge is left in the hands of a singular team, creative problem solving is limited as the individuals involved are already familiar with the problem, and often due to similar backgrounds, working lives, and biases, approach the problem from the same or similar, angles., While the facilitator is essentially the organizer and host of the workshop who ensures the process is adhered to and that all members are fully engaged throughout, there are numerous other key workshop roles that ensure a smooth and effective process., Youll need a decider who can champion the solution and who has a lot at stake in the challenge, a customer expert to represent the target audience, a business expert who can represent the best interests of the business, and a prototyper who can help build a prototype of the solution. What will they take away with them? Everything you need to know to discover innovative ideas as a team, including a sample 1-day a Design Thinking Workshop agenda. Plan a schedule that works even if you have to devote less time to one or more activities (or even cut some out entirely). We then can use our gathered insights that analyze the effectiveness of our chosen prototypes and then refine the idea accordingly. In this guide, well explore how to introduce design thinking to beginners with a workshop that uses the analogy of baking a cake. You may not teach the steps in a linear manner. Most workshops last 1-2 days. Whether its your first workshop or your fiftieth, this guide will help you and your team overcome ambiguity and create user-centered solutions. What if I told you that Design Thinking really is a piece of cake? 10 Ground Rules . And if the perfect phrasing remains elusive, its okay to leave the door open to copyedits in the future. Without user personas, its very difficult to align on a shared perspective of the people who will experience the solution. For example: Getting started, browsing the app, interacting with other users. Think about the time you have available and divide it up logically. After sharing the design context, invite participants to challenge and discuss the existing user personas. While these sources of insight are highly project specific, consider the following four areas as a starting point. Ground rules are monitored by the whole group, for the group. 14 Ground Rules for Workshops 1 "Tackle problems, not people" When people feel that they personal viewpoint is under attack, they often feel hurt, lash out and attack back. There are many ways to create a fun atmosphere: choose dynamic icebreaker activities, create moments of friendly competition between the teams (with prizes to be won), put music on during break times, or even, in the case of a workshop lasting several days, plan an activity as a break from the workshop agenda to strengthen team ties. Design Thinking workshops are gaining popularity due to being interesting as well as informative and fun. Fortunately, there are plenty of online tools to make your life easier when you need to facilitate a meeting and lead workshops. Taras Bakusevych 8.5K Followers By keeping in mind what, why and how for each Design Thinking stage and contextualizing the topic into something relatable, we can give clarity on Design Thinking and deliver it as simply as a piece of cake. Building a highly effective team takes effort, consideration,, Have you heard of Design Thinking? You can learn all about, Activitycraft a point of view (10 minutes): Based on their empathy maps from the empathise phase, ask participants to create a point of view statement. We then create two teams, ensuring that the chosen Persona profiles are on opposite teams and are designed for one another. These workshops constitute several activities that provide a solid ground for co-creation, collaboration, and team effort. This workshop has been constructed with the simplest solutions in mind, and for the empathize phase, we team people up as pairs and set them the task of interviewing one another about their birthday plans. The importance of Design Thinking being user-centered can never be mentioned enough! 3. The first part of the design thinking process is Empathize. But even with the best intentions, its not sufficient to simply bring a group of people together and expect a great team to form on its own. Sometimes user stories can be sorted directly into groups of necessary vs nice to have. However, the process is applicable to a wide range of obstacles facing individuals and teams. This might be a good time to share some interesting statsfor example: teams that are applying IBMs Design Thinking practices have, A real-world Design Thinking case study, such as, Presentation (10 minutes): What is empathy? Always one to evangelize and advocate open thinking when it comes to 'Digital Experience Design', and having played a gamut of roles from being a 'Multimedia Designer' since 2004, to being a . If teaching design thinking online, you may wish to. Rich user personas are the hallmark of Design Thinking, and an excellent way to articulate detailed behavioral information about whom youre designing for. You might break the ideation phase up as follows: Now youll introduce a key UX design tool into the mix: user journey maps. Since its debut in 1969 when Simon Herbert introduced the model in the Science of the Artificial, Design Thinking has revolutionized business models, education systems, processes of innovation, product and service design and human mindsets. They will also be your workshop participants. As a designer, incorporating Design Thinking into your process will help you to quickly come up with viable, user-centric solutionsultimately resulting in a quicker time-to-market, improved customer retention, significant cost savings, and a great ROI. Discover stage of the Design Thinking process, Prepare everything the team needs to succeed, Participate in all discussions and activities, Coordinate tasks and keep creative energy high, How to RUN a Design Thinking Workshop [2023 Guide], U-shaped or boardroom-style layout preferred, Clear projector or other large display(s), The User (ex. While there are many ways to describe the process, weve broken it down into three steps: Prepare, Facilitate and Document. Youll also need to incorporate an introduction, an ice-breaker activity to get the group warmed up, and sufficient breaks throughout. So, to not paraphrase what is already out there, I sat down with my partner in workshops,and we established a list of our key tips. While originally being a way of guiding design work, it has been adopted by a wide array of professionals. Given the cross-functional nature of workshops, its often best to bring both executive summaries and raw data to workshops. Phases should be labelled from the users perspective. Whether brand new to the idea or a design professional, this way of thinking and collaborating, can often give us innovative, surprising and ground-breaking solutions to the challenges we face every day. If there is time, you can create an exercise to develop questions from closed statements and assumptions, into open questions that dont lead the person. Reflection and discussion (10 minutes): As a group, discuss what youve learned so far. A workshop is a great way to introduce Design Thinking methodology to a company, but it doesnt end there. What kind of projects do you think this workshop could relate to? What are we working with? They are always participatory, and employ a range of activities designed to generate ideas (divergence) and make decisions (convergence). Technical tangents and These are the people your solutions must serve, and they are a constant source of inspiration. As the facilitator of a Design Thinking workshop, you are responsible for helping teams challenge assumptions, discover actionable insights, and arrive at innovative outcomes. Consider the following workshop preparation checklist as a guide: Team: Having the right skill sets in the room is key to generating innovative ideas with practical applications. Finish up your workshop with clear next steps for the team. Whether theyre starting from scratch or upskilling, they have one thing in common: They go on to forge careers they love. A Design Thinking workshop is a collaborative session that is focused on the five phases of Design Thinking. 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