This company is useless. These antibodies can be detected from about day 2 after the onset of symptoms with 100% seroconversion by day 20. Eurofin are still offering testing at this location. Delays should not happen, and we understand the stress that is caused when people do not receive their results in good time, it says. Laughable and pathetic. I have received no response to several requests for a refund. Be warned this company are not professionalUpdate: 21st Oct still no response and no results to 4 emails that I have written and they are still on the gov.uk web site! We saw no mention of this on the website! How do I add more than one test to the basket? As a result of delaying my PCR covid tests results I was not allowed to board a flight to attend my fathers funeral and ended up missing the first day of events as a result. Health and lifestyle check. Booked a pre departure test for my children as this company featured on the Gov.uk site. Customer services is non-existent. Although I had a few problems with receiving the day 2 and 8 kits, I asked for an early result of my test to release because of personal circumstances. Where is the justice in all of this?? very bad customer service Avoid at all costs. I sent a second email to no avail. On my complains got auto emails. I have received no response to several requests for a refund. Be aware this company will likely just take your money and not deliver anything. Sent in early June. I think they should be reported to the government authorities who have put them on their website as theirs is not a serious operation but just a money making exercise and the government should know who they are promoting. Over 600 tests. Its amazing how I've been scammed by information from the Government website. Your experience matters. The website states you should have your results within 24 hours. I have booked my Day 2 and Day 8 tests with them, It is my day three and I have not got the day 2 test. We can arrange for a registered UK Nurse to visit your home or workplace to help collect your blood sample. Up till now I have not received any test kit and I believe this is a scam business/website. Results will be reported as Negative/Positive. Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. Bought a test, paid 26 for it to arrive quickly. Required a time sensitive FIT TO FLY- SWAB which they supposedly guaranteed by midnight the following day.Er..No.Their phone was never answered, e-mails just got a generic response .Ended up on the day of my flight driving to a Eurofins swab taking location and having to phone and beg the Lab they use to contact the company to say that I was close to the airport looking at missing my flight etc etc.Shambolic IMO. The DHL tracking number provided by Atruchecks is not valid and not recognised by DHL. Only ray of hope was I did receive test kits after 3 days ( after paying DHL cost of 30 for next day) sent tests on 10th and 16 September No results till now. Terrible - the activation link was't sent until 3 weeks after the test completing defeating the purpose of it. DHL was contacted too, but nothing was ever received to start with. Our team will contact you to make the necessary arrangements. !Ordered Day 2 and 8 tests. If this is the case please visitnhs.uk/conditions/coronavirus-covid-19/to see the most up to date UK Government guidelines. I ordered 2 test kits on Tuesday 1st June at a cost of 67.99p each, this included 19 for next day delivery. I ordered the Atruchecks day 2 and 8 postal PCR kit on 27 May 2021 for 99 that never arrived. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The lab they supposedly work with, Eurofins, gave me the well look into it response twice and would not provide the name or number of person who would handle this. Anyone can write a Trustpilot review. *They are not to be used at all*. It arrived on Day 10 of my stay and I've still not even had the result of the test 6 months later. Available PCR Fit To Fly In-Clinic Testing Locations. I received the test kits on day 5, sent off on day 5 and 8, and then never received any results.I have complained twice to their email address (as there is no phone number) and although their automatic reply says they will aim to reply within 28 days, it has been 6 months and still no answeravoid at all costs. We will investigate and aim to respond within 28 days with a resolution. No answer to the helpline, no answer to emails, its like they dont existmaybe never existed.thieves. We use dedicated people and clever technology to safeguard our platform. Join the 1,619 people who've already contributed. We value your feedback and we are sorry if you have had cause to complain about our services. Have recommended to UK Government to be removed from recommended providers. I had a very bad experience with Atruchecks. I had to use the NHS testing service instead. Avoid at all cost. Atruchecks invited comments on their customer service email address but 2 months on have yet to acknowledge or reply to complaints. 2023 Trustpilot, Inc. All rights reserved. Your results will be displayed as a positive or negative. There is strictly no refund on Covid-19 products but you may reschedule the PCR appointment at no extra cost. i BOUGHT AND PAID FOR A DAY 2 pcr test. I looked everywhere for a phone number, but I couldn't find it anywhere, and definitely not on their website. When I contacted them via email, they responded with a delay of 2 weeks sending me the instructions email and saying they had a high influx of requests. Your experience matters. It goes against our guidelines to offer incentives for reviews. Don't trust them. It goes against our guidelines to offer incentives for reviews. Join the 1,619 people who've already contributed. No response to multiple emails or calls at number listed. I agree with most of the reviews as I had same experience. You will receive an email notification from our medical team when your results are available on your secure personalised health dashboard. Another person arrived for testing they booked the day before. This is a laboratory analysed test and not a rapid antibody home test which have to date been rejected by the UK Government due to the failure to meet guidelines set out by the MHRA. I've written numerous emails and never had a response. We have availability 7 days a week between 09:00 am to 16:00 hours. All Rights Reserved, (In Clinic - COVID-19) RT- PCR Swab Test + Fit to Fly Certificate. Accredited for all airlines & destinations. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Scanned the QR code and entered by hand and nothing is accepted. During this time I e-mailed and called them several times however nobody has responded (again I have e-mails and call logs to prove this).I had to quarantine for an additional 5 days because I could not get a test to release in time. I cannot register it as it asks for a bar code. The software is dreadful. | Read 941-960 Reviews out of 1,531 Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. | Read 641-660 Reviews out of 1,541 We would advise you to do your day 2 test as soon as it is with you. Companies can ask for reviews via automatic invitations. I refused to take it, and the driver took a picture of it on my request. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We have lost over 400 in flight change fees and testing fees. The stuffs are so professional. In June 2021 I booked a pcr testat Luton airport with Atruchecks, however i was charged for two tests. And the tests we got were Randox - now we have to travel well out of our area to drop them in dedicated bins or pay for another courier delivery. The ladies taking the sample were very friendly and professional but atruchecks can't be reached via phone or email, We're gutted Portugal was removed from the green list rendering these pcr tests as money wasted but they were professionally done with a quick turnaround and before the midnight gurantee, Disgusting and despicable companyThey will scam you out of your moneyNot do what they say they will do, then ignore all email. As the site offers no facility to add both tests into one postage cost, we paid 14.99 twice for 'Next Day Delivery', we actually got them 5 days later. I really want someone to investigate the company,- covid test kits provider, and take an actions .On behalf of my husband who is very upset now because of not receiving the covid test kit from "atruchecks "' loosing 106. In your kit there is an opportunity to record the date/time of the swab. Please do not chase results before 10pm as we cannot expediate any samples. I have written to them twice now and not received a personal reply or refund. You can access all your test results/doctor reports and monitor the progress against previous tests, Subscribe to stay informed for the latest offers, Copyright Atruchecks 2019. Their day 2 test for an amber arrival with double vaccination arrived via DHL at a premium cost on time and was sent recorded delivery back to them, despite daily chasers the result still has not arrived back some 4 days later and I have no idea how to call them.update: 15days of emails went unanswered..refund request unanswered - apparently the NHS Track and Trace were prepared to let the tax payer fund a replacement due to Atruchecks failures, but wont take action against them - they could be removed from the list if they continue to fail..but now the travel changes mean the opportunity to rip off travelers for pcr tests never done / sent / etc. Hopefully you'll do the needful soon. Your experience matters. Surely this is THEFT!!! Rated 'Excellent' on Trustpilot. In short, would NOT recommend the company. I strongly recommend people use other test providers. I viewed the gov.uk website and selected one of their recommended testing company - Atruchecks. Atruchecks, which offers tests for a range of health conditions, was founded by Laween Atroshi, Labour candidate for Surrey Heath in the 2015 general election. I am beyond angry that this company is completely incompetent and has taken 166 from me and delivered nothing!!!!! Avoid them, and choose another supplier. Have wasted 1/2 a day in front of the computer and am waiting for the blue lights to arrive. Words simply fail me. Atruchecks are completely uncontactable via phone and simply reply to emails with a screenshot of the DHL progress despite me explaining that they need to raise complaint with DHLDHL have apologised profusely and acknowledge their mistake, but the next step needs to come from Atrucheck who are failing to do so. Covid19 testing, Coronavirus testing. It goes against our guidelines to offer incentives for reviews. Now contacting my bank and also writing to the director.My local MP is now taking an interest, going to be fun getting my refund!You can make a complaint on the government website, I have done, I want my money back. All rights reserved. Join the 1,619 people who've already contributed. Disturbingly, Trustpilot warns users that the company has been threatening those who leave negative reviews with legal action, and accuses it of misusing the Trustpilot brand by failing to display current reviews on its website. Email us with the subject header as RESULTS UPDATE2. Amex dispute raised to try to get my money back. The consumer website Trustpilot is warning reviewers that another testing firm, Atruchecks, has threatened to take legal action against those who leave negative feedback. They were quick to respond and resent my confirmation email. Dont use this company. After the calculation, a TrustScore is then visualized into a star rating from 1 to 5 stars, including half stars. Pathetic. Following receipt of your sample, we will make every reasonable endeavour to provide your test results within a reasonable timeframe following our laboratory receiving your sample. They do not answer phone calls or return emails. I have sent countless emails and not one single email. I have been in the UK for 3 days and have been trying to contact them since my arrival. Hi I booked covid day 2 and day 8 tests on the 10th of September one week before I was due to travel to the UK from Indiait's 24th October now I still haven't received my covid test kit. Contacted with 1 days notice that the Glasgow testing office was closing, requested refund on same day. How many stars would you give atruchecks.com? Join the 1,619 people who've already contributed. It goes against our guidelines to offer incentives for reviews. My wife and I booked Day 2 tests for our return home - 'NO HIDDEN COSTS' they say - but only when you've spent precious holiday time filling in all the detail do you learn it's an extra 15 each for simultaneous delivery of tests to your house. Ordering tests that are never received is leaving buyers empty-handed. to confirm my contact no -) Hope Atrucheck have informed them at least. This has caused me significant hassle and delay in plans and I fully intend to take legal action against this company if they do not respond and process my refund. Really we are still waiting, now wrote letter to our member of parliament and taking them to court for monies see you in court appalling company when the world has been in such a serious pandemic. I'm chasing it but it seem very complicated. Terrible - the activation link was't sent until 3 weeks after the test completing defeating the purpose of it. 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