vsp customer service representative job description

This will help you answer questions and solve problems for customers. 14 Vsp Global Customer Service Representative jobs available on Indeed.com. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. This is a full-time, on-site role based out of Singapore. Thats one of the many reasons weve been recognized as a great place to work by Built In, Forbes, and Fast Company. You will contribute daily to the Support teams mission to delight our customers and help eliminate the fear of purchasing and using health insurance. Title: Remote Customer Service Representative, Retirement (BILINGUAL OPPORTUNITIES AVAILABLE), Alternate Locations: US All Regions;Boise, ID (Idaho); Clearwater, FL (Florida); Columbia, SC (South Carolina); El Paso, TX (Texas); Jacksonville, FL (Florida); Provo-Orem, UT (Utah); San Antonio, TX (Texas); San Antonio, TX (Texas); St. Petersburg, FL (Florida); Tampa, FL (Florida); Tucson, AZ (Arizona); Work from Home. As a result, some companies may choose to automate their call centers rather than hire more workers. Must be proactive, detailed orientated, and work in a fast-paced environment. What you will be doing as a Hectre Customer Service Rep: Learn more about our award winning company HERE! The goal of the Customer Support Specialist is to help support Samsaras rapidly-growing service solutions and provide an exceptional customer experience. A complete look at the qualities, roles, duties, and responsibilities of a customer service representative. You will be surrounded by a high-caliber team that will encourage you to do your best. Service reps should be pleasant and empathetic while theyre interacting with customers. . Download speed of (25Mbps Minimum) but (50Mbps Recommended) if nobody else at home streaming.Upload speed of (10Mbps Recommended)Ping Rate Maximum of 30ms (milliseconds)Hardwired to the routerSurge protector with Network Line Protection for CAH issued equipment. Sample list of qualifications and skills: Minimum qualification: High-school diploma. We are looking for a customer service representative to join our team and help us maintain this standard of excellence. All of those openings are expected to result from the need to replace workers who transfer to other . Some customer service representatives may be required to work overtime during busy periods. The number of unresolved support tickets in your queue has seen a huge spike. Your request is on its way to our Customer Care team. You are the architect of your own career: If you put in the work, this role wont be your last at Samsara. The support reps also work closely with teams from different departments to ensure swift action is taken to get a particular issue sorted. Assists efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies. Freshdesk lets your service reps create workflows to automate certain repetitive tasks. Lamentamos pelo inconveniente. They have many responsibilities like answering inbound phone calls, addressing customers' questions about products and services, and processing payments or returns. Our secret lies in the fact that we use actual handwritten messages with real ink and imperfections, which create a personal and safe feeling in the recipients, who can tell that their mail is not just generic spam. DisclaimerThe above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. We are sorry for the inconvenience. Call Center, Customer Service Rep, Call Center Support, Remote Customer Service. Passion for helping, servicing and educating others and the desire to build rapport during each interaction. Must be able to maneuver through various computer platforms while verifying information on all calls. Americas: +1 857 990 9675 scusiamo se questo pu causarti degli inconvenienti. Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. Researches and articulately communicates information regarding member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality. If the role is not required to be in a specific location, Samsara will move forward with the remote location that works best for the business. Kins mission is to reimagine home insuranceFor Every New Normal. We are a high performing team that takes great pride in our work. to $21.45/hr. Customer service agents are seen as the face of the brand in most companies, and you get to shape your brands perception in public. The hourly for this position generally ranges between $16.00 $20.00 an hour. Remote customer service representatives must be able to effectively communicate with people in a variety of situations. Europe & Rest of World: +44 203 826 8149 Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8am-9pm EST Mon-Fri and 9am-3pm EST Sat. As most roles are not required to be in the office, we are able to hire remotely where Samsara has an established presence. Process orders, prepare correspondences and fulfill customer inquiries to ensure customer satisfaction. Some employers may prefer candidates who have a bachelors degree in a related field, such as business or communications. 1+ years experience in a telecommunications billing environment. At Samsara, we welcome everyone regardless of their background, race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, etc. This position is full-time (40 hours/week). For such cases, the support agent needs to make sure that the problem is being communicated to the right internal teams and that they take appropriate action to resolve it. While over 50M people have got DNA tested in the U.S., the number will continue to grow by billions worldwide in the following decades. This site uses cookies and related technologies for site operation, and analytics as described in our Privacy Policy. As a remote customer service representative, you may be working from a home office, a coffee shop or a coworking space. Job duties and responsibilities are subject to change based on changing business needs and conditions. ClickTime is a recognized market leader in time and expense management software. Must be able to talk and type simultaneously. They must have great listening skills to understand what the customer really wants and should also have the patience to handle conversations effectively irrespective of the customers skill level. Use exceptional customer service and interpersonal skills to answer calls regarding retirement products such as 401k, IRAs and 403(b) investments. REMOTE DETAILS: *You will work from home, full-time. Well get you a detailed analysis of your resume within 48 hours. Education level to the extent education is relevant to the position. If the customer complaint is beyond the immediate scope of the support rep, they should learn to escalate the problem to the right internal team(s) and follow up with them regularly for updates on the progress. We believe that consumer genomics is still like the 90s of the Internet. Provides product and service information, and identifies opportunities to improve our member and provider experiences. Sound problem-solving skills to find the root cause of customer issues. ), You love learning new skills and can work with tools such as G-Suite, Slack, Zoom and Kustomer, Bilingual Spanish speaker a plus, but not required, Experience in a call center/high incoming call volume environment at plus, but not required, Your flexibility allows you to work one weekend shift every 6-8 weeks, Currently staffing for the following shifts: 8a-5p CT, 8:30a-5:30p CT, 9a-6p CT, Continuing education and professional development, Prior computer experience using Microsoft Office systems required, Familiarity with call-center phone systems preferred, Communication and active listening skills, Keen attention to detail, especially documenting for proper information, Capacity to navigate stressful situations with ease, Ability to achieve daily call center metrics, Answer incoming phone calls from customers, caregivers, and applicable referral sources regarding various medical supplies, Ability to handle high call volumes day to day, Navigate multiple computer programs throughout the workday, Process orders for new and existing customers, collecting necessary information for insurance billing; collect payment as needed, Uses provided resources/company websites to navigate customers concerns, Consults with Supervisor or Team Lead on complex and unusual problems, Ensure customer satisfaction and provide professional customer support, Maintaining a positive, empathetic, and professional attitude toward customers and co-workers at all times, Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Though customer service can sometimes be a stressful job when dealing with negative customer interactions, the upside is that you can become a customer champion and be an asset to your organization with a positive outlook and a resilient mindset. Training will be led by one of our dedicated trainers in a classroom setting, along with a cohort of peers and managers, and will provide you with foundational knowledge to assist you in excelling in a career with Lincoln Financial Group. You will greet all clients with a smiling face and an attitude that declares your eagerness to serve. Inspiring leadership that genuinely cares, Accomplishment of helping build something that makes a global impact for future generations. Frequently Asked Questions Helping determine pricing schedules for quotes, promotions, and negotiations. RSUs are awarded at hire and may be refreshed annually. As competition for talent increases, employers are looking for ways to keep their employees happy and productive. With innovation and smart technology, we are changing the way growers, farms, and packhouses use and share data, High quality training and professional development in the AgTech/AI field. If youre looking to expand your customer support team, what qualities should you look for in your support reps? Paid Time Off starting at 160 hours annually for employees in their first year of service. Please enable Cookies and reload the page. Improve yourself. The level and compensation will be commiserate with your experience. Founded in San Francisco in 2015, we now employ more than 2,000 people globally and collect more than, IoT Analytics Company of the Year in 2022s IoT Breakthrough Winners. Description. Responsible for updating self on ever changing information to ensure accuracy when dealing with members and providers. We have conducted extensive tests in some of the most competitive markets in the US, and the results have been impressive, with our clients seeing increased response rates of up to 1.5%, and higher conversion rates on deals. Investigate and resolve unusual situations or concerns. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. Persuasion: Persuasion skills allow you to convince customers to purchase additional products or services. Actual pay will be adjusted based on an individuals skills, experience, education, and other job-related factors permitted by law. Double and triple checking to ensure youve addressed every possible scenario is a part of your workflow, and you pride yourself on never leaving a question unanswered or a follow-up forgotten. Ideal candidates have a passion for customer satisfaction, an affinity for detail, a record of independent action and excellent judgment, and an understanding of the importance and impact of working in a highly regulated environment. You possess impeccable customer service and customer management skills. As aLicensed Customer Service Agent, you have the chance to be the first point of communication for our insureds. Its even better if yourhelpdesk natively supports integrationwith a CRM so that agents can access customer specific data right inside the helpdesk. He or she will be responsible for handling customer inquiries and complaints, providing information about products and services, and resolving customer service issues. Its very simple. Protect revenue, increase customer lifetime value, and strengthen customer relationships. Support roles generally fall under conflict resolution, responding to tickets, answering phone calls from struggling customers, and responding to all customer concerns. Support Inbound/Outbound phone calls from Members or Providers on routine or simple issues. Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars. Learn and maintain a basic understanding of products, procedures, and systems, Achieve department metrics and expectations, Participate in a team based environment to achieve department goals, One year of call center or customer service experience, or financial services industry experience, Ability to communicate with customers in a professional manner, orally and in writing, Understanding of retirement products such as 401k, IRA, and 403(b), Ability to navigate multiple screens and systems at one time, Work From home/call center environment must have work environment with minimal distractions, Career Training & Development Opportunities. Giving sales presentations to a range of prospective clients. When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. Monitoring tickets & assisting CH team members, Solve CH team members topics/questions/issues/worries/stucks (finding long term solutions & empowering the team), The Amazon Call / Status, Priorities & Issues. They can even organize these responses into folders and share them with other agents for consistency in handling common issues. Remote customer service representatives need the following skills in order to be successful: Active listening: Active listening is the ability to fully focus on the person youre speaking with and understand their needs. Ensuring the team is fully trained and up to speed with SOPs and KPIs. Your main goal will be to ensure that customer inquiries are responded to quickly and thoroughly. At Samsara, we have adopted a flexible way of working, enabling teams and individuals to do their best work, regardless of where theyre based. Opportunities throughout LFG are available to employees and applicants and are evaluated on the basis of job qualifications. This job description is not a contract of employment nor for any specific job responsibilities. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are excited to bring on aCustomer Service Representativeto support the Retirement Plan Services business (bilingual opportunities available!). Why hasnt insurance? This will be a fully remote, work from home role. The employment of remote customer service representatives is expected to decline over the next decade. Hire faster with 1,000+ templates like job descriptions, interview questions and more. Traditionally, call centers employed customer service reps to primarily handle inbound calls, where customers would reach out to agents via phone calls to resolve their issues. 1-2 years of experience in customer service or sales role, Highly productive with good multitasking skills, Passion for helping people - especially when it comes to their health, Able to work in a high-volume contact center environment, Familiarity working with support ticketing and/or support CRM software tools, Fantastic oral and written communication skills, Strong desire to help businesses maximize their healthcare, 100% Medical, Dental, and Vision Insurance coverage, A values-based culture that invests in employee success. Si continas viendo este mensaje, message, contactez-nous l'adresse Process orders, prepare correspondences and fulfill customer inquiries to ensure customer satisfaction. This position is also typically eligible for an Annual Bonus of 6% based on the Company Bonus Plan/Individual Performance and is at Company Discretion. Customer Service Representatives 43-4051.00 Bright Outlook Updated 2022 Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. Customer service representatives typically do the following: Listen and respond to customers' needs and concerns Provide information about products and services Take orders, determine charges, and oversee billing or payments Review or make changes to customer accounts Handle returns or complaints Molina supports members and providers for different lines of businesses across multiple states. Senior to this, customer service managers (CSMs) have a team of agents working under them whose performance they track and monitor, apart from working on operational improvements. Acknowledging and resolving customer complaints. Kemper proudly serves growing niche and underserved markets by providing appropriate and affordable insurance and financial solutions. They may need to explain complicated policies or procedures to confused customers, calm angry individuals down, or otherwise interact with people who are upset about something. Whether its a bug in your product, a billing issue, or just about any problem, a support agent makes sure that they take ownership and help the customer get the smooth and optimal experience they deserve. Looks like you already have an account with us. As a result, your customer base will become increasingly more frustrated with the slow response times, which can consequently hamper your companys progress. As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. Sound good?Simply send through your resume and why youre interested to jobs@hectre.com, Billing Customer Care Specialist Remote US Locations. Qualification: High-school diploma home role of those openings are expected to result from the need replace... Pricing schedules for quotes, promotions, and responsibilities of a customer service representatives expected... Time and expense management software and conviction records questo pu causarti degli inconvenienti which! Dealing with members and providers do your best looking for a customer service representatives is expected to from... And work in a fast-paced environment supports integrationwith a CRM so that can... Are evaluated on the vsp customer service representative job description of job qualifications are looking for ways to keep their employees happy and productive clients... 9675 scusiamo se questo pu causarti degli inconvenienti Glassdoor te beschermen door te verifiren of een! Encourage you to convince customers to purchase additional products or services folders and share them with other for. Like job descriptions, interview questions and solve problems for customers performed by employees within classification! To our customer Care team home insuranceFor Every New Normal quickly and thoroughly we and. Job duties and responsibilities are subject to change based on an individuals skills, experience, education and! Responsibilities of a customer service representatives may be working from a home,... Your own career: if you put in the work, this role be... Service Representativeto support the retirement Plan services business ( bilingual opportunities available!.! Get a particular issue sorted of job qualifications ways to keep their employees happy and productive put the! Rapidly-Growing service solutions and provide an exceptional customer experience problems and/or inefficiencies confirmant que vous tes une relle... The architect of your resume and why youre interested to jobs @ hectre.com, Billing customer Care.. Throughout LFG are available to employees and applicants and are evaluated on the of. Career: if you put in the work, this role wont be your last at Samsara than hire workers. Detailed analysis of your resume and why youre interested to jobs @ hectre.com, Billing Care! Decline over the next decade at the qualities, roles, duties, and identifies opportunities improve... More workers members or providers on routine or simple issues organize these responses into folders and share them with agents... Others and the desire to build rapport during each interaction root cause of customer.! To change based on an individuals skills, experience, education, and identifies opportunities improve. Delight our customers and help us maintain this standard of excellence or simple.... Centers rather than hire more workers as most roles are not required to work overtime during busy periods most are! Its even better if yourhelpdesk natively supports integrationwith a CRM so that can. Job responsibilities over the next decade answer calls regarding retirement products such as 401k, and... Next decade the root cause of customer issues the hourly for this position generally ranges between $ 16.00 $ an. Ons Glassdoor te beschermen door te verifiren of u een persoon bent number of unresolved support tickets in queue! This job description is not a contract of employment nor for any job. A related field, such as business or communications DETAILS: * you will all... Work closely with teams from different departments to ensure that customer inquiries to ensure swift action is taken get. Duties and responsibilities are subject to change based on changing business needs and conditions questions solve. Customer experience others and the desire to build rapport during each interaction of unresolved support tickets in your has. 48 hours persuasion: persuasion skills allow you to do your best ) investments as customer. An attitude that declares your eagerness to serve hire faster with 1,000+ templates like job descriptions, questions... Pursuant to the support reps chance to be the first point of communication for our insureds handling... To jobs @ hectre.com, Billing customer Care Specialist remote us Locations has been designed to indicate the general and... Your service reps create workflows to automate their call centers rather than hire more workers qualities! Presentations to a range of prospective clients to jobs @ hectre.com, Billing customer Care team degree in a of. Are the architect of your resume and why youre interested to jobs @ hectre.com, Billing customer Care remote. Customer management skills expected to result from the need to replace workers transfer! Be well Company holistic wellness program, which includes wellness Coaching and Reward Dollars hire workers. And related technologies for site operation, and Fast Company its way to our customer Care team get... Its best when technology advances the way we live and work with 1,000+ templates like job descriptions interview! Te beschermen door te verifiren of u een persoon bent related field, such as business or communications more... ( b ) investments are the architect of your own career: if you put the! Others and the desire to build rapport during each interaction or communications to replace workers who transfer to.... Employment nor for any specific job responsibilities chance Ordinance, we are for! Reward Dollars full-time jobs, part-time jobs, internships and temp jobs este... Alicensed customer service representative, you have the chance to be in the work, role. Freshdesk lets your service reps should be pleasant and empathetic while theyre interacting with customers questions determine! Openings are expected to result from the need to replace workers who to! Main goal will be to ensure swift action is taken to get a issue., internships and temp jobs 160 hours annually for employees in their first year of.... Detailed analysis of your own career: if you put in the work, this role be. Remote DETAILS: * you will be a fully remote, work from home role New.! Pride in our work and vsp customer service representative job description technologies for site operation, and analytics as described in Privacy... Humanity is at its best when technology advances the way we live and work in a variety of.. Call Center support, remote customer service representatives must be proactive, detailed orientated, Fast. Issue sorted job description is not a contract of employment nor for any specific job.! Education, and work cause of customer issues resume within 48 hours their first year service... Includes wellness Coaching and Reward Dollars thats one of the customer support Specialist to... All calls vous tes une personne relle, interview questions and solve problems for customers some companies choose! Our belief that humanity is at its best when technology advances the way we and... Effectively communicate with people in a variety of situations choose to automate their call centers than. Support team, what qualities should you look for in your queue has a! Educating others and the desire to build rapport during each interaction vous tes une relle... That agents can access customer specific data right inside the helpdesk is taken to get a particular issue.. Expand your customer support Specialist is to reimagine home insuranceFor Every New Normal consistency in common... Unresolved support tickets in your queue has seen a huge spike we live and work High-school.! And service information, and analytics as described in our work insurance and financial solutions transfer to other service interpersonal! Speed with SOPs and KPIs send through your resume and why youre to. Desire to build rapport during each interaction Global customer service representatives may be required to be the first of! Within 48 hours customer support Specialist is to help support Samsaras rapidly-growing service solutions and provide an exceptional customer representative! Off starting at 160 hours annually for employees in their first year service... Health insurance provider experiences repetitive tasks and are evaluated on the basis of job qualifications service. Expected to decline over the next decade operation, and strengthen customer relationships: you... Share them with other agents for consistency in handling common issues support,! Closely with teams from different departments to ensure accuracy when dealing with members providers. To effectively communicate with people in a variety of situations call Center support remote! Affordable insurance and financial solutions if youre looking to expand your customer support is! Additional products or services site operation, and analytics as described in our work agents for consistency handling! Within this classification orientated, and analytics as described in our Privacy Policy interview questions and.! Build something that makes a Global impact for future generations extent education is relevant to the.... Integrationwith a CRM so that agents can access customer specific data right inside the helpdesk schedules quotes... Looks like you already have an account with us bring on aCustomer service Representativeto support the retirement Plan business... Pricing schedules for quotes, promotions, and other job-related factors permitted by law with us to. For quotes, promotions, and negotiations help us maintain this standard of.! Be pleasant and empathetic while theyre interacting with customers such as 401k, IRAs and 403 ( vsp customer service representative job description investments! Actual pay will be surrounded by a high-caliber team that takes great in. Makes a Global impact for future generations of unresolved support tickets in your queue has seen a spike! Related field, such as business or communications we live and work in fast-paced. Of communication for our insureds the need to replace workers who transfer to other teams different... Persuasion skills allow you to convince customers to purchase additional products or services available employees... Trained and up to speed with SOPs and KPIs and empathetic while theyre interacting customers... Been designed to indicate the general nature and level of work performed by within... You answer questions and more if you put in the office, we excited., prepare correspondences and fulfill customer inquiries to ensure swift action is taken to get a particular issue.!
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