From time to time, we may change our Services or Equipment: a) to reflect a change to a law, code of practice, regulation, guidance or responsibility that applies to us; b) to introduce a new feature to any Service or to change the way we provide our Service or how its structured (which could include upgrades and improvements or whats contained in a Service or that we can provide our Services in new areas); c) to introduce new Equipment or make changes to existing Equipment (including withdrawing it) and/or how we provide it (which could include upgrades and improvements); d) to implement minor technical adjustments, features and improvements, for example to address a security threat or to introduce new features; or. Have a fab day!AnnieCustomer Experience Supervisor, Great service, had an issue with the internet lagging, the advisor was a credit to YouFibre. 8.7 IP addresses. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. The Delhi police filed a status report pursuant to the direction of January 12 and stated that the earlier tender was cancelled for want of technical qualification of the bidders. YouFibre is dedicated to customer experience and service quality. Better to ask the way than go astray. You should only allow access to your wi-fi and site network to people you trust and you must accept responsibility for their use of our Services. Highly recommend. We have passed your concerns on to our technical team and they will reach out to you to get this resolved for you. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, Wi-Fi signal wasnt great.Dustin was absolutely great , fixed all the internet through the whole house , went through everything with me so that I fully understood what he was doing , very pleasant and helpful throughout , highly recommend Dustin, Hi Tracy!Thank you for your great review of Dustin! fixed price broadband deals and annual price rises, Virgin Media offer Sky Sports and BT Sports cheaper than Sky, Virgin Media TV customers get Sky Sports Ultra HD, Highly competitive pricing for full fibre, Fast 50Mb (Monthly Rolling) + Evening & Weekend calls, Free unlimited evening & weekend calls to UK landlines, They offer rolling fibre broadband deals without high set-up fees, Guaranteed of no mid-contract price rises. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! We are not liable to you for loss or damage you suffer which is not foreseeable or which arises from an event beyond our reasonable control. Netomnia are laying it all around the area. Part fibre, also known as fibre to the cabinet (FTTC), only runs fibre cables as far as the street cabinets, with the cable being sent into customers' homes made of copper instead. You understand that our telephone service may not offer all the features you expect from a traditional phone line. 17.2 Emergency Services. 13.3 You must compensate us if you break the Contract. So I rang them and they had me reconnect within minutes. The reasons are: a) we have told you about an upcoming significant change to your Service or these terms which disadvantages you and which you do not agree to (including a change to our prices) and you have given us notice to end the Contract; b) we have made an error in the price or description of the Service you have Ordered and you do not wish to proceed; c) we have suspended supply of the Service for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days; or. You are using an out of date browser. This code guides you how on how to make a complaint and how to escalate a complaint further, if required. Currently my contract with EE Broadband ends in April. When we become aware of a network fault outside your property boundaries, we will do our best to ensure it is diagnosed and repaired as soon as possible. Full fibre broadband in London just 17.99 per month, 17.99/mth for 24 months, then 19.99/mth. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. This guide will help you understand what to expect on your installation day and how to prepare for it, plus information to get started with your new equipment. This will usually be in a central location away from obstructions, thick walls and large or metal objects that can interfere with the signal. YouFibre are committed to no in-contract price rises, so customers will not see annual rises linked to inflation during the lifetime of their contract. If we make such changes, we will update the relevant terms on our Website as necessary (and will notify you of these changes on our Website from time to time). The big big win for us was we were paying nearly 60 for 400Mbs from Virgin and now pay 30 for a Gigabit internet that s a win in my book, Hi Brian,We are delighted you have had a fantastic experience with our installations team. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge and ensure that you were back up and running as soon as possible! However, this isn't unusual for modern hubs, and management via an app is almost to be expected. We use cookies on this website. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. Back on line by 9am. 10.6 Maximum liability for loss or damage to property. We use dedicated people and clever technology to safeguard our platform. {{ year }} Choose Ltd. All rights reserved. YouFibre are a relatively new broadband provider operating mainly in the North East of England so far. Finally, YouFibre's 1-month fibre broadband without a contract isn't unique but their pricing is, again, highly competitive: As we can see, YouFibre's decision not to charge a set-up or installation fee even on their rolling packages makes a huge difference to how the packages compare. 19.1 We may transfer this contract to someone else. Any provision of this Contract that expressly or by implication is intended to come into or continue in force on or after termination of this Contract shall remain in full force and effect. 19.10 Complaints. Currently running at 811Mbps which is fast but not what I'm paying for. Should you need any help in the future please don't hesitate to give us a shout, we are open 7 days a week 8am-8pm via live chat and phone. We may charge reasonable compensation for the costs which we may incur as a result of you breaking this Contract. It should be noted that calls to any of these services will not connect if there is a power cut in your Home and or the internet service line providing your Home fails. The installation process is often the first time you get to judge us for the quality of our service, so it's important we make a good impression! YouFibre Limited Broadband service How long does installation take? Find out how we combat fake reviews. However, it shows how competitive they are on price even at that level: YouFibre's determination to keep their prices low puts them at a distinct advantage, especially when we consider they operate their own network in the same way BT and Virgin Media do. You are responsible for setting parental controls or any other controls available for the Service and for keeping them up to date. Thank you very much. Thank you again for your kind review. 17.8 Our mishandling of your Number Porting. YouFibre continue to deliver the goods. Spoke in simple easy terminology so could understand exactly what I needed to do to get my internet back on. This is in contrast to the likes of BT and Vodafone who insist on 24-month deals. a checklist of all the things you need to do in advance of the installation and what. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. Hi Jane!Thank you for your great review of Dustin! 83% of reviews rate them as Excellent with a further 9% calling them a Great provider. We are really sorry to hear that you've had some delay getting our fabulously fast fibre installed! We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that he did this for you. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! We may charge you for re-activating your Service at the end of the period of suspension. YouFibre offer symmetrical download and upload speeds to customers, so the advertised download speeds mentioned in the tables above are also the package upload speeds. 19.8 Termination wont affect prior rights. Find out how we combat fake reviews. f you're happy to recommend us to others, why not take advantage of our . We hope everything is working as it should be now, you know where we are if you need us at anypoint! I couldn't be happier with the process and installation, and couldn't recommend YouFibre highly enough! We're glad to hear your query was resolved as speedily as the broadband speeds you're now getting. We will use the personal information you provide to us in accordance with our Privacy and Cookie Policy which are available for you to read on our Website. 10.7 Maximum liability for other losses. If you are ending our Contract for a reason set out at (a) to (d) below, the Contract will end, and we will refund you in full for any Services which have been paid for but have not been provided (if applicable). This sorted out my loss of internet.Despite our problem, he swiftly got me going again with humour. Moving a phone number from one providers network to another is called Number Porting. Absolutely fantastic service. You must ensure that your equipment and systems comply with the following minimum system requirements: 10.3 Information passing over our network. If we need to change your Porting Date in this way, you cant treat it as a delay or as us mishandling the Number Porting and we wont have to compensate you for changing the date. We really appreciate the time taken to write reviews as we understand how valuable your time is. Learn more about 1Gb broadband and who offers it. 17.5 Cost of Number Porting. We're confident you'll find the same friendly, professional and pro-active approach from everyone you deal with at YouFibre. 10.4 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. Choose Ltd is also an Introducer Appointed Representative (IAR) of Seopa Ltd for insurance mediation (reference number 843466). As part of our standard installation, we will also do a mini-Wi-Fi survey to find the best location for your YouFibre Wi-Fi router. The Engineer Jay was patient in waiting for me to arrive home from work. WIFI speeds ok, (FANTASTIC compared with my previous) but 999 mb available if hard wired. I explained to Robert that we had had a power cut late last night and after taking me through security (I don't know how he got my details down so quickly) he got me to switch ports. Firstly with the service less than a week from order to installation. This Contract is between you and us. Our telephone service permits calls to the emergency services telephone numbers 999 and or 112. Home > Broadband > Guide > YouFibre broadband review. If we have to end our Contract during the Minimum Period for any reason described in clause 13.1, we are entitled to charge you for the remainder of that Minimum Period and for the costs of any non-returned Router Equipment. 18.1 Sometimes we may not be able to do what weve agreed because of things beyond our reasonable control. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. Hi Jeremy,Thank you for taking the time to leave your feedback. 10.5 We are not liable for certain losses. I get the sense they are a small operation and for now this is working out ok, it will be interesting to see how it scales. Took advice of the techie for the cabling. She called back to check up and make sure it was still okay. about cookies and how to manage them. You understand that it could take a longer or shorter time and may depend on things outside our control. YouFibre makes no charge for installation or router delivery, so you won't have to dig deep for any other costs than your monthly fees. The speed is as advertised both up and down both outside the house and in was left as I would have liked. YouFibre launched the 500Mb package in July 2021 as a bridge between the 150Mb and 920Mb deals, similar to the move that Hyperoptic made a few years earlier when they introduced an intermediate plan. This may include any underground fibre optic cables and ducts and the internal network termination point. We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that she did this for you. From everyone at YouFibre, have a great day!AnnieYouFibre Customer Experience Supervisor. 14.1 Returning Equipment. Lisa C Evans, Hi LisaThank you for your great review of Dustin! Hi Brian,Thank you so much for your lovely review of our fabulous Support Team. What I appreciated the most was the easy access to phone contact on any queries I had. Had a problem with the WiFi signal dropping out (3rd time) but thanks to Elaine it's finally sorted! 12.1 You can always end your Contract with us. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. The speed is as advertised both up and down both outside the house and in was left as I would have liked. Available in London only. YouFibre aim to be highly competitive on price and they offer four broadband packages: YouFibre 50, YouFibre 150, YouFibre 500 and YouFibre 1000. We really appreciate the time taken to write reviews as we understand how precious your time is. Enter your postcode into our free checker tool to compare local broadband deals. If you need us again in the future please don't hesitate to give us a shout. Set-up with YouFibre is free and their contracts are 18 months as standard. Should you need any help in the future please don't hesitate to give us a shout, we are open 7 days a week 8am-8pm via live chat and phone. 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