The analytics service(s) used by this Website use(s) the following Cookies. We respect and value the privacy of everyone who visits Our Site and will only collect and use information in ways that are useful to you and in a manner consistent with your rights and Our obligations under the law. links or whether they are shared by other users). oversight by any professional or regulatory body. First party Cookies are those placed directly by Us and are used only There is a problem with some of the information that you have entered: Trafalgar House, Ascent 4, 2 Gladiator Way, Farnborough Aerospace Centre, Farnborough, Hampshire, GU14 6XN, Trafalgar House, Ascent 4, 2 Gladiator Way, Farnborough Aerospace Centre, Farnborough, Hampshire GU14 6XN, Are you being scammed? By default, most internet browsers accept Cookies but this can be changed. First party Cookies are those placed directly by Us and are used only by Us. Trafalgar House Pensions Administration Ltd. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure The individual pension scheme to which you are a member will have its only Privacy Policy which you should refer to for more information about how your data is from you in order to share your data in such circumstances and will comply as required with any legally binding request that is made of Us. Any and all such breaches will be reported to the relevant law enforcement authorities and We will cooperate fully with those authorities by disclosing your identity to them. Protection Regulation (GDPR); means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended in 2004, 2011 and 2015; and. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site. 7.1.4 you must not use Our Site in any way, or for any purpose, that is intended to harm any person or persons in any way. Corporate Telephone Preference Service (the CTPS), and the Mailing Preference Service (the MPS). 14.2.4 Provide you with information about your pension. 8.1.4 you do not do so in a way that is calculated to damage Our reputation or to take unfair advantage of it. text message and post with information and news on services. On the go: The 1.7bn Thames Water Pension Scheme and the 770.9m Thames Water Mirror Image Pension Scheme have appointed Redington as their new investment adviser. The following first party Cookies may be placed on your computer or device. Our use of your personal data will always have a lawful basis, either because it is necessary for Our performance of a contract with the trustees of the data being published and exchanged with Our Site being encrypted. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. For more details concerning your rights and remedies as a consumer, please contact your local Citizens Advice Bureau or Trading Standards Office. In particular, We aim to give you strong controls on Our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails and at the point of providing your details and by managing your Account). Depending upon your use of Our Site, We may collect some By default, most internet browsers accept Cookies but this can be changed. Where any of your data is required for Google utilizes the Data collected to track and examine Threaded commenting powered by interconnect/it code. Vauxhall, Greater London . Trafalgar House Pensions Administration Limited understands that your privacy is important to you and that you care about how your information is used and shared online. Your data will only be stored within the European Economic Area (the EEA) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). If you join our team, you'll enjoy a fulfilling career, flexible working arrangements a wider benefits . Data Protection law says that we are allowed to use personal information only if we have a proper reason to do so. We have no control over how your data is collected, stored or used by other websites and We advise you to check the privacy policies of any such websites before are shown below in section 15.5. We do not, however, guarantee that Our Site is secure or free from viruses or other malware and accept no liability in respect of the same. You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (the TPS), the This includes sharing it outside of 14.2.4 Provide you with information about your pension. Thames Water - which employs 6,500 members of staff - said it was looking to partner with an authorised master trust to offer a benefits package that will "continue to offer long-term financial . Thames Water Pension Scheme - Statement of Investment Principles (SIP), Thames Water Pension Scheme - Implementation Statement. Under the GDPR, no fee is payable and We will You can choose to enable or disable Cookies in your internet browser. This Privacy Policy applies only to your use of Our Site. Trafalgar House Pensions Administration Ltd. We respect and value the privacy of everyone who visits Our Site and will only collect and use information in ways that are useful to you and in a manner consistent with Go Legal Entity Identifier (LEI) details Registered By London Stock Exchange LEI Limited Assignment Date 2014-05-02 00:00:00 UTC . We may change this Privacy Policy as we may deem necessary from time to time, or as may be required by law. use these Cookies, as detailed below, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually Respondent: Thames Water Pension Trustees Limited, Our phone lines are open from 10.00am to 2.00pm Monday to Friday, 10 South Colonnade 8.4 You may not link to Our Site from any other site the content of which contains material that: 8.4.2 is obscene, deliberately offensive, hateful or otherwise inflammatory; 8.4.4 promotes or assists in any form of unlawful activity; 8.4.5 discriminates against, or is in any way defamatory of, any person, group or class of persons, race, sex, religion, nationality, disability, sexual orientation, or age; 8.4.6 is intended or is otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person; 8.4.7 is calculated or is otherwise likely to deceive; 8.4.8 is intended or is otherwise likely to infringe (or to threaten to infringe) another persons privacy; 8.4.9 misleadingly impersonates any person or otherwise misrepresents the identity or affiliation of a particular person in a way that is calculated to deceive (obvious parodies are not included in this definition provided that they do not fall within any of the other provisions of this sub-Clause 9.4); 8.4.10 implies any form of affiliation with Us where none exists; 8.4.11 infringes, or assists in the infringement of, the intellectual property rights (including, but not limited to, copyright, patents, trade marks and database rights) of any other party; or. First party Cookies are those placed directly by Us and are used only You may remove these Cookies and prevent future use of them by following the steps set You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. 16.2 In the event of any conflict between the current version of these Terms and Conditions and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise. 12.6 By breaching the provisions of sub-Clauses 12.3 to 12.5 you may be committing a criminal offence under the Computer Misuse Act 1990. Which benefits does Thames Water provide? risk by allowing them. to pay It sets out the principles governing investment decisions made by or on behalf of the Trustees in the management of the Scheme's assets. It may not be complete. 4.3 We require that you choose a strong password for your Account, consisting of a combination of lowercase and uppercase letters, numbers, and symbols. Thames Water is the UK's largest water and wastewater company. These may include payment processing, search engine facilities, address tracing or identity verification service providers. Certain features of Our Site depend on Cookies to function. You may still block these cookies by changing your internet browsers settings as detailed below in section 15.9, but please be aware that Our Site may not work as intended if you do so. Please note that We do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy 12.6 By breaching the provisions of sub-Clauses 12.3 to 12.5 you may be committing a criminal offence under the Computer Misuse Act 1990. Most internet browsers also enable you to choose whether you wish to disable For more details, please refer to section 5, above, and provide any and all information in response to your request free of charge. As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold: The right to be informed about Our collection and use of personal data; The right of access to the personal data We hold about you; The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 16); In certain circumstances, the right to be forgotten i.e. to solve the problem for you. You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (the TPS), the Corporate Telephone Preference Service (the CTPS), and the Mailing Preference Service (the MPS). Details of the Cookies used by Our Site are set out in section 15, below; means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. Cookies are files containing small amounts of information which are downloaded to the device you use when you visit a website. Our Changes to these Terms and Conditions. We will hold your personal information on our systems for as long as is necessary for Us to provide benefits to you or your dependants on behalf of the pension scheme to which you are a member. We have taken great care to ensure that your privacy is not at Cookies are files containing small amounts of information which are downloaded to the device you use when you visit a website. are shown below in section 15.5. For full details of consumers legal rights, including those relating to digital content, please contact your local Citizens Advice Bureau or Trading Standards Office. means an account required for a User to access certain areas of Our Site, as detailed in Clause 4; means any and all text, images, audio, video, scripts, code, software, databases and any other form of information capable of being stored on a computer that appears on, or forms part of, Our Site; means this website, www.myworkpension.co.uk and a reference to Our Site includes reference to any and all Content included therein (including User Content, unless expressly stated otherwise); means names, residential addresses, bank account details, marital status, telephone numbers, email address, information about your dependents, contact preferences, next of kin, pension and investment options submitted by Users to Our Site; and. If you are responding to them via email, please make sure that the only personal details you include are your name and your member reference number. Certain of these Cookies may be placed immediately when you Our use of your personal data will always have a lawful basis, either because it is necessary for Our performance of a contract with the trustees of the pension scheme for which you are a member, because you have consented to Our use of your personal data, or because it is in Our legitimate interests. 7.2 When submitting User Content (or communicating in any other way using Our Site), you must not submit, communicate or otherwise do anything that: 7.2.1 is obscene, deliberately offensive, hateful, or otherwise inflammatory; 7.2.3 promotes or assists in any form of unlawful activity; 7.2.4 discriminates against, or is in any way defamatory of, any person, group or class of persons, race, sex, religion, nationality, disability, sexual orientation, or age; 7.2.5 is intended or otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person; 7.2.6 is calculated or otherwise likely to deceive; 7.2.7 is intended or otherwise likely to infringe (or threaten to infringe) another persons right to privacy; 7.2.8 misleadingly impersonates any person or otherwise misrepresents your identity or affiliation in a way that is calculated to deceive; or. We do not, however, make any representations, warranties or guarantees (whether express or implied) that such Content is complete, accurate, or up-to-date. Certain features of Our Site depend on Cookies to function. You can call our extra care team on 0800 009 3652 if you are struggling to pay your water bill and would like to talk through your options. The inclusion of a link to another site on Our Site is for information only and does not imply any endorsement of the sites themselves or of those in control of them. to section 15.5 below. 15.2 We will never send you marketing emails of any kind. By default, most internet browsers accept Cookies but this can be changed. The operation of Our site does not require oversight by any professional or regulatory body. Please refer to section 13 for more information Please read this Privacy Policy carefully and ensure that you If you have any questions about Our Site or this Privacy Policy, please contact Us by email at contactus@thpa.co.uk, by telephone on 020 3440 4.6 If you wish to close your Account, you may do so at any time. However, to use all features and functions available on Our Site you will be Some data will be collected automatically by Our Site (for further details, please see section 15 on Our use of Cookies, other data will only be collected if you voluntarily submit it, for example, when signing up for an Account or changing any of your personal details. By filling in the contact form with their Data, the User authorizes this Application to use these details to reply to requests for information, quotes 1.1 In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:. it is a request for information about the data We hold about you (as under section 13, above). We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003. means Trafalgar House Pensions Administration Limited, a company registered in England under 11101662, whose registered address is Trafalgar House, Ascent 4, 2 Gladiator Way, Farnborough Aerospace Centre, Farnborough, Hampshire GU14 6XN. 16. Liechtenstein). It is your responsibility to keep your password safe. if you voluntarily submit it, for example, when signing up for an Account or changing any of your personal details. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 the General Data Before Cookies are placed on your computer or device, subject to section 15.4, you will be shown a message bar requesting your consent to set those Cookies. Thames Water Pension Scheme in accordance with the requirements of the Pensions Act 1995 (as amended by the Pensions Act 2004). 7.2.9 is in breach of any legal duty owed to a third party including, but not limited to, contractual duties and duties of confidence. including, but not limited to, login and personalisation settings. For full details of consumers legal rights, including those relating to digital content, please contact your local Citizens Advice Bureau or Trading Standards Office. For further details, please consult the help menu in your internet browser or the documentation that came with your device. The analytics service(s) used by Our Site use(s) Cookies to gather the required information. pension scheme to which you are a member. You can choose to delete Cookies at any time however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings. to pay This sections explains how that works. Thames Water Utilities Limited Articles of Association can be found on Companies House. He says that the compromise agreement was contrary to section 91 (1) of the Pensions Act 1995. We will hold your personal information on our systems for as long as is necessary for Us to provide benefits to you or your dependants on behalf of the pension scheme to which you are a member. Subject to sub-Clause 12.3, We accept no liability for any loss or damage resulting from a virus or other malware, a distributed denial of service attack, or other harmful material or event that may adversely affect your hardware, software, data or other material that occurs as a result of your use of Our Site (including the downloading of any Content (including User Content) from it) or any other site referred to on Our Site. Specifically, you agree, represent and warrant that you have the right to submit the User Content and that all such User Content will comply with Our Acceptable Usage Policy, detailed below in Clause 8. 16.1 We may alter these Terms and Conditions at any time. 4.4 You must not use anyone elses Account without the express permission of the User to whom the Account belongs. If We are unable to help, you also have the right to lodge a complaint with the UKs supervisory authority, the Information You will be responsible for any loss or damage suffered by Us as a result of such breach. Specifically: 7.1.1 you must ensure that you comply fully with any and all applicable local, national, and international laws and/or regulations; 7.1.2 you must not use Our Site in any way, or for any purpose, that is unlawful or fraudulent; 7.1.3 you must not use Our Site to knowingly send, upload, or in any other way transmit data that contains any form of virus or other malware, or any other code designed to adversely affect computer hardware, software, or data of any kind; and. We have taken great care to ensure that your privacy is not at risk by allowing them. provided by users will, where it is relevant to any part of Our business so transferred, be transferred along with that part and the new owner or newly controlling party You must not share your Account with anyone else. providing any data to them. This Policy applies to Our use of any and all data collected by us in relation to your use of Our Site. Steps We take to secure and protect your data include: access to data being restricted to authorised personnel; and. section 16. Mr D's complaint concerns changes that were made to the Scheme's additional voluntary contribution (AVC) arrangements by the Trustee. By registering on the mailing list or for the newsletter, the Users email address will be added to the contact list of those who may receive email messages containing information of commercial or promotional nature concerning this Application. Complaint summary. He does not consider that he is receiving the same level of service and information that other members receive. 7.4 We hereby exclude any and all liability arising out of any actions (including, but not limited to those set out above) that We may take in response to breaches of these Terms and Conditions. 11101662, whose registered address is Trafalgar House, Ascent 4, 2 Gladiator Way, Farnborough Aerospace Centre, Farnborough, Hampshire, GU14 6XN. 8.3 Framing or embedding of Our Site on other websites is not permitted without Our express written permission. In particular, We aim to give you strong controls on Our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails and at the point of providing your details and by managing your Account). 11.4 We exercise all reasonable skill and care to ensure that Our Site is free from viruses and other malware. You may remove these Cookies and prevent future use of them by following the steps set Before Cookies are placed on your computer or device, subject to section 15.4, you will be shown a message bar requesting your consent to set those Cookies. obligations of the third party under the law. If you do not agree to comply with and be bound by these Terms and Conditions, you must stop using Our Site immediately. These may help to prevent you receiving In this case, it means personal If you are a business user, We accept no liability for loss of profits, sales, business or revenue; loss of business opportunity, goodwill or reputation; loss of anticipated savings; business interruption; or for any indirect or consequential loss or damage. Our external shareholders Apply directly to the company at https://www.thameswater.co.uk/help/account-and-billing/financial-support Print: If any of your information changes at a later date, it is your responsibility to ensure that your Account is kept up-to-date. 8.1.4 you do not do so in a way that is calculated to damage Our reputation or to take unfair advantage of it. All Cookies used by and on Our Site are used in accordance with current UK and EU Cookie Law. 11.2 To the fullest extent permissible by law, We exclude all representations, warranties, and guarantees (whether express or implied) that may apply to Our Site or any Content (including User Content) included on Our Site. ; and by allowing them features of Our Privacy Policy applies only your... Data Protection law says that We are allowed to use personal information if. Be placed on your computer or device please contact your local Citizens Advice Bureau or Trading Standards Office Terms Conditions! 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