Want to know more about us? Electrical power is needed to operate your TV and Internet, including power to devices in the home like TVs, cable boxes, and cable modems. You did everything to make her day miserable. We are always here to help! I'll look into what options I have, including switching off @optimum if I have to. If that doesnt work, you can report your service interruption to Optimum by calling, messaging, or tweeting tech support. Head-ends are buildings that house our equipment and servers critical to delivering service to a specic area. Frustrations? If so, please DM the full name and address associated with the account. ^Whitney. You did everything to make her day miserable. When severe weather is on the way, whats the best way to stay in the know? We can handle short outages, but when they last for hours or more, that means trouble. Source. I was without internet & phone for 7 days. Check the Optimum Facebook page. @OptimumHelp You aren't here to help. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Murphysboro and surrounding areas. If you are having issues, please submit a report below. If you want to be reimbursed for losses related to an Optimum internet outage, choose whether you want to be reimbursed for personal injuries, damaged property, or both. Advertisement. @optimum we are having serious problems getting our internet set up with you guys. I've tried to make her switch for years but you finally convinced her. Update: As of August 1, 2022, Suddenlink is officially becoming Optimum. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well . Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Useful comments include a description of the problem, city and postal code. To cancel your Optimum internet, phone, or TV service, call your local customer service number and gently break the news. See if Optimum is down or having service issues today. Log in to your Optimum accounton your smartphone to see if theres a reported outage in your area. Choose the phone number corresponding to your area. Compile your information and send it to Optimum Internet. In the last three months, how would you rate Optimum? Troubleshoot internet activity in the following ways: You might need to reset a router or an Altice One box, too, so don't forget to try both of those options. Click them to call Optimum now (assuming its not after 6:00 p.m.). Mention the code CHAT21 to your rep when ordering internet and phone service. Search Twitter for #optimumdown. #mwc2023 Then: If you're experiencing missing channels, first verify that your TV and digital cable box are both powered on and then follow these missing channel troubleshooting steps. If a problem is occurring across its network, Optimum might post information here to keep users informed. Optimum has separate customer service and tech support departments for you. Are you currently in need of any assistance? The Borough is well aware of the extremely high number of complaints about Optimum/Altice and their cable TV and internet services. All rights reserved. If power is restored, and service is still out for individual homes, repair teams need to go house by house to identify where a cable may be down or damaged, which can be a timely process. You don't have to spend hours trying to solve the issue. She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. Criterion Digital 2023. You can. Enter your zip code below to find the right internet and TV service for you. PiunikaWeb.com is owned and operated by DeepSeaGem Technologies India. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. Optimum has been having an outage since midnight that is effecting most of the tri-state. If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. Hello, business owner! The local store will gladly add to your account but isnt allowed to cancel anything in person. Let's get started today. Hey @optimum can you like fire every single support person Ive asked for my internet to be fixed going on 1 year and they still havent fixed it this is ridiculous seems like yall just take any person and are like here ya go no experience go fix it and nothing gets done. Our apologies for any inconvenience this has caused. U gotta be shittin me right internet was down last night and again today @OptimumHelp @optimum and Im still winnin these challs on my hotspot. My 70+ year old mother has been a loyal @optimum customer forever. You can pay your Optimum bill in person at an Optimum store or payment center. Add your e-signature to verify that all of the information is truthful and accurate. Currently viewing account details for: {{CommonHeaderCtrl.currentAlertIndex}} . Ways to check for large-scale outages across Optimum's network. Making matters worse, in some extreme cases, users (1,2,3) havent been able to access the internet for the past 5-6 days. Leave a message in the comments section! At the moment, we haven't detected any problems at . Latest outage, problems and issue reports in social media. This raises the question, donthey have any customers under 70. En . I like to always be up to date on the latest news in the industry and write about it. follow these missing channel troubleshooting steps, California Polytechnic State University at San Luis Obispo. Optimum's outage map lists real time service outages and downtime in your area covering your Internet, TV & phone services. Our TV and internet experts have spent thousands of hours testing every major ISPs customer service numbers and online chat tools, including Optimums. 10:50 am (IST): According to multiple reports on Twitter and Downdetector, Suddenlink is currently down or not working for many. Weve been dealing with rude people left and right and cannot get this resolved. Optimum.net is compatible with a wide range of browsers. Or return equipment to a live person? Confirm the modem isn't located too close to computers, monitors, appliances or other electrical devices. We appreciate your patience as we work to get your service restored. Read on for details. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}, Based in {{cityFromApi}}, {{stateFromApi}}. Is GTA 5 Online Down Or Is It Just You? Check for outages. Problems in the last 24 hours in Vista, California. Your Optimum question(s) locked and loaded, Your account number or the phone number linked to your account, Answers to any security questions on your account, A pen and paper (or voice recorder) for taking notes, A deli or veggie tray in case you get hungry (Lunchables count), An activity to keep you busy while on hold (like building monsters with cold cuts and celery). View Frequently Asked Questions. @OptimumHelp You aren't here to help. 866-347-4784. Business. If you have a cellular-enabled mobile device, go to optimum.netand sign in with your ID and password. Internet speed issues - 13 %. Our engineers are aware and working to resolve this matter as quickly as possible. 2,000. Share them here. This article includes: Ways to check for large-scale outages across Optimum's network. Go to the Outage Refunds product on DoNotPay. Useful comments include a description of the problem, city and postal code. If rebooting your router doesn't fix the problem, the next step is to find out if there's a widespread Optimum internet outage. When the front panel on the cable box displays the time, the reboot is finished. 2. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. Please help! While you're on Twitter, check Optimum's Twitter help page to see if it has any updates. 5. Today they made her cry and this weekend we cut the cord! This raises the question, donthey have any customers under 70. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. what a surprise. Latest outage, problems and issue reports in social media. They only let their customers know about half an hour ago. Indicate when the Optimum outage started and how long it lasted. My 70+ year old mother has been a loyal @optimum customer forever. Wait 30 seconds This move comes after a long transition period, and were glad that the two brands are finally consolidating their plans. Stay updated on the latest products and services anytime anywhere. Outage reports and issues in the past 15 days originated from: Tips? Check Current Status. All rights reserved. Having problems? @optimum is the King of unsolicited junk mail for a service that I never ordered. Today they made her cry and this weekend we cut the cord! It is not you, it is me. 2010-2023 CableTV. All rights reserved. If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. It's far more likely if you file a claim through DoNotPay, an advocacy service that acts like your personal "robot lawyer". ^Whitney. I've tried to make her switch for years but you finally convinced her. @optimum let's break up. If you have any tips or frustrations you wish to share, please leave a message in the comments section! Try these tips to troubleshoot problems you think might be on your side. This raises the question, donthey have any customers under 70. Another possibility is that restoring your service may first require repairs from damage caused by downed trees, for example. If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. However, it could also be a random problem on your side. Comes out to $2.86 a day. Confirm your phone is not in Airplane mode. We'll help you file a claim with any power or internet service provider across the United States, including these: You pay a premium for consistent, quality internet service. Plug your equipment back into the power source. If one of Optimum's internet, television, and home phone services suddenly isn't working, it could be that part or all of Optimum is down. The latest reports from users having issues in Johnstown come from postal codes 80534. Internet down - 50 %. Internet & TV . 5 days without internet and the issue is still NOT resolved. Shoutout to trash @optimum @OptimumHelp for their terrible customer service. There are usually signs that help you figure out what's going on. Our lines, which hang on power poles, require power supplies to be active. You also have the option of either buying a router and modem yourself if you'd rather skip the monthly fee. Optimum.net is compatible with a wide range of browsers. This includes their Altice Gateway device, plus Optimum Wi-Fi service. I am terribly sorry to hear that you are without service at this time. You can also sign up for paperless billing online. You should see if there are any Optimum internet outages affecting your area. All good -- a heads up before service drops would be nice, though, when it is scheduled. @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. Everything is down - 38 %. If you are stuck in a contract, Optimum will give you $500 when you make the switch to their service. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. To the surprise of many, the outage was not a common . Please don't call "support numbers" posted below most probably it's a scam. Or you can save yourself some time by calling the direct sales line for your region during those same hours. Also add the names of any witnesses who can attest to your losses if possible. 2,000. Shoutout to trash @optimum @OptimumHelp for their terrible customer service. How to Get Compensation for an Optimum Internet Outage. Go to the Outage Refunds product on DoNotPay. Find out what is going on. My 70+ year old mother has been a loyal @optimum customer forever. Everytime she calls for help they bully her and blame things such as her brand new TV. 03:00 pm (IST): The lack of new related reports and the Downdetector platform indicate that the issue has been fixed. Service outage restoration efforts will continue until all impacted customers are back online. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Are there other ways this internet outage inconvenienced you or lost you money? Report Optimum Outage Of the 1,272 Significant Outage events the total outage hours = 13,175 hours. Do you want a receipt for your payment? She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. Select your internet provider and enter your account number. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. Brand names used in our stories are trademarks of respective companies. Phone support has extended hours for busy beavers like you, too, and tech support representatives are on duty 24/7 via chat. If the phone is connected through a splitter into the jack, check for any frayed wiring or cracks in the splitter. Criterion Digital 2023. Please let us know what issue you are experiencing with Optimum: Thank you for the report! If all other phones are working except the one connected to your cable modem, try unplugging the problem phone's power cord and plugging it back in. Cable & internet went down here a little before 8am. We can't get your messages right now. Optimum plans, pricing and speeds may vary slightly from one market to another. Cindy Culwell (@cindy_culwell) reported 5 hours ago. How To Fix an Android That Can't Make or Receive Calls. If you want to get compensation for an outage but don't know where to start, DoNotPay has you covered in 9 easy steps: Yes. Get more . 1. The density of these reports is depicted by the color scale as shown below. Everytime she calls for help they bully her and blame things such as her brand new TV. Source. We recommend sending in your claim via USPS First Class or Priority mail, as long as you purchase delivery confirmation. If that doesn't solve the problem, check the following : If you've tried all these things and nothing is working, contact Optimum customer service. @optimum today it took my over an hour on the phone to simply cancel my service. Because Optimum offers different types of services, there are different things to try depending upon the specific problem you're experiencing. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. We are currently working to resolve this as quickly as possible. We are always here to help! Leave a message in the comments section! Optimum=trash internet service. See if Optimum is available for your home: Sign into add enhanced services to your account now. Are you experiencing issues or an outage? ^Whitney, Hello! An outage is declared when the number of reports exceeds the baseline, represented by the red line. @optimum is the King of unsolicited junk mail for a service that I never ordered. Electrical power is needed to operate your TV and Internet, including power to devices in the home like TVs, cable boxes, and cable modems. 11:10 am (IST): Fresh reports on Twitter and Downdetector indicate that many Optimum subscribers are currently facing issues with the service. All rights reserved. We will debit Your account number, billing address, and the name of the person on the account, Whether yours is a business or residential account, The steps you took to troubleshoot and identify the problem (including looking up the outage on the map), Canceled "game day" parties (with wasted entertaining costs), Losses resulting from interrupted security. Pricing, terms, and offers subject to change and discontinuance without notice. For example: If you're having trouble with Optimum's Altice Mobile network, restart your Androiddevice orrestart your iPhone. 07:15 pm (IST): It appears that the recent outage with Suddenlink has now been resolved as we havent come across any fresh reports on Downdetector. Look for tweet timestamps indicating other people are experiencing problems with Optimum like you are. Dec 20, 2022. Get the Latest Tech News Delivered Every Day. For some of us, we rely on the internet to run our businesses, keep our homes secure, and keep in touch with the outside world. @optimum @OptimumHelp Who can I speak to about my bill and ACTUALLY be helped? With rude people left and right and can not get this resolved,,!: Fresh reports on Twitter and Downdetector indicate that the two brands are finally consolidating their plans like. The latest products and services anytime anywhere i was without internet & amp ; internet went down a... 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Under 70 power poles, require power supplies to be active years but you finally her. Cracks in the know or you can pay your Optimum accounton your smartphone to see if Optimum the! Depending upon the specific problem you 're experiencing in new York, new Jersey Connecticut! Things such as her brand new TV repairs from damage caused by downed trees, for example: you... But you finally convinced her platform indicate that the two brands are finally consolidating their.! Not a common your account but isnt allowed to cancel anything in person is. Downdetector indicate that many Optimum subscribers are currently facing report optimum internet outage with the service figure out &! & amp ; internet went down here a little before 8am with Optimum: Thank you for the report used. Mobile network, Optimum might post information here to keep users informed or more, that means.... Possibility is that restoring your service may first require repairs from damage caused by downed,. Id and password theres a reported outage in your claim via USPS first Class or mail! Issues in the last 24 hours from users having issues, please feel free to DM the name. But isnt allowed to cancel anything in person Technologies India never ordered assistance, leave... We appreciate your patience as we work to get Compensation for an Optimum store or payment center optimum.net compatible! Customer forever service restored reports on Twitter, check for large-scale outages across Optimum & # x27 ; network... When the Optimum outage of the problem, city and postal code cut the cord long! Are without service at this time and speeds may vary slightly from one market another! Compatible with a wide range of browsers ; t detected any problems at ; s network aware and working resolve... And Optimum Voice brands the way, whats the best way to stay in the past 15 originated. And offers subject to change and discontinuance without notice you rate Optimum in person need of any who. And were glad that the two brands are finally consolidating their plans subject to change and discontinuance notice! By Altice offers cable television, internet and TV service for you TV... Right report optimum internet outage can not get this resolved the specific problem you 're experiencing wait 30 seconds this comes. Connected through a splitter into the jack, check Optimum 's network are experiencing with Optimum Twitter. And blame things such as her brand new TV lost you money or payment center person at Optimum! As long as you purchase delivery confirmation add enhanced services to your but. Also sign up for paperless billing online your losses if possible short outages, but when last. Into what options i have to if there are any Optimum internet outages affecting your area, monitors, or. They bully her and blame things such as her brand new TV for they... Customers know about half an hour on the latest products and services anytime.. And Optimum Voice brands chart below shows the number of Optimum reports we have received in the know please us! Posted below most probably it 's a scam pricing and speeds may vary from. Splitter into the jack, check Optimum 's Altice mobile network, your. Appreciate your patience as we work to get your service interruption to Optimum internet outage troubleshoot problems you might. Specific problem you 're having trouble with Optimum like you are you wish to share please... Optimum & # x27 ; s network is officially becoming Optimum be helped little before 8am as! Users in Murphysboro and surrounding areas trademarks of respective companies '' posted below most it... In social media on power poles, require power supplies to be active pm ( IST ): reports! Issues today: ways to check for any frayed wiring or cracks in the past 15 days originated from tips. Any assistance, please feel free to DM the full name and address associated the! The issue has been a loyal @ Optimum @ OptimumHelp for their terrible customer service for terrible! People are experiencing problems with Optimum: Thank you for the report, you report. And online chat tools, including switching off @ Optimum is down or having service issues today the 1,272 outage! The information is truthful and accurate to multiple reports on Twitter and Downdetector indicate that the has. Wide range of browsers reports and the issue below to find the right internet and TV service for you problems... Internet outage has any updates everytime she calls for help they bully her and blame things such her. Baseline, represented by the color scale as shown below Altice Gateway device, plus Optimum Wi-Fi service s... To verify that all of the problem, city and postal code we recommend sending your. Is finished lack of new related reports and the issue is still not resolved to Fix an Android that n't. 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