Some credit card providers make disputes simple from their mobile app or website, others require cardholders to initiate a dispute by phone or email. According to StubHub there is no set percentage for fees. The most common scams are covered in detail below. Sorry we couldn't be helpful. StubHubs system has also made transferring hard tickets relatively simple. Places like Vivid Seats, Gametime and SeatGeek are still offering refunds, or credits of equal value for future use. Buyer fees were always 10%, and seller fees were almost always 15%, with some exceptions for sellers who had been with them since day one. What happens if my tickets sell and I made a mistake or don't have them anymore? The charge is taken off your credit card account and the money paid to the merchant is reversed (it is "charged back" to the merchant). In fact, most of these digital card issuers will let you have a different card for each thing you do online. The systems are designed to afford some level of protection to users, so its definitely worth your time to at least try to get help from StubHub. The Ticketmaster app only accepts credit cards with a . Select from American Express, Visa, MasterCard, Discover, Diners Club, Ticketmaster Gift Card, or a debit card with a major credit card logo. Want to pick up my tickets from a UPS store. The redirect scam looks and feels a lot like a fake website. It depends on where they got those tickets. Press J to jump to the feed. A: You . We have helped over 300,000 people with their problems. Bruce Springsteen When a StubHub refund is on offer, the buyer will even be able to ship those tickets. If StubHub does not refund the ticket, and you did not buy the tickets using a credit card, you can try to file areport with the FTC. StubHub notes it was the first to offer the 120% credit for canceled purchases. On StubHub, your total would be reduced to $85, whereas on TicketsCandy, youd keepthe full $100. Which card has the best reputation for backing us up from the beginning? You have to support your chargeback with documentation such as the Stubhub terms guarantees in place when you purchased your ticket. Sit back and relax while we do the work. And if so, you may be curious about StubHub if you've never used it before. The same goes for your credit card company or other resources you might use to dispute the purchase. STUBHUB APP FEATURES: FIND THE BEST EVENTS Search for events by category, your interests, or location Sports events: Baseball, basketball, soccer, hockey, motorsports, football and more MLB tickets NFL tickets NCAA tickets and more MANAGE YOUR TICKETS AND LISTINGS EASILY These include traditional paper tickets, mobile tickets, mobile transfer screenshots, transfer tickets, PDF tickets, and, of course, completely virtual tickets for sale. Payouts delayed for events before COVID-19 shutdowns. Ask the Community Contact Support Buying tickets on StubHub guarantees you a seat to whatever event you're looking to attend. TicketsCandy allows you to do that too without losing a large chunk of your profits. More than disappointed at not being able to take her daughter to see her favorite show for her birthday, shes angry that she, like thousands of others, bought tickets months ago through StubHub with the guarantee that in the event of a cancellation, she would be able to get a refund and then, just over a week ago, in the heat of the global pandemic, StubHub changed its policies. You can even set a limit on it, so if a scammer tries to run charges on the card, it wont work. We can also present a case on your behalf to claim compensation for the following: DoNotPay can also help you fight airlines, credit card companies, government organizations, and a range of other organizations from your mobile phone or laptop. You search the site for the tickets you want. However, their respective terms of service seem to leave the door open for shutting down refunds if need be as things progress. I am a bot and I swapp'd some of thy words with Shakespeare words. selfie museum So, this type of scam is still frustrating and potentially ends with you losing money, but its usually not a worst-case scenario. However, it could be an issue if youre trying to sell tickets for a more local event. This is quick and easy to set up and instantly offers you access to all of TicketsCandys features without any delay. Sometimes, events don't go off as planned. StubHub is a great source for concert and sporting event tickets. TicketsCandys feesare significantly lower than StubHubs and include far more functionality at no additional charge. Same, just happened to me. If the firm successfully disputes your claim the money can be taken back out of your account or off your card. Reddit and its partners use cookies and similar technologies to provide you with a better experience. If you buy or sell Tickets on: (i) www.stubhub.com, or the StubHub app, you are contracting with StubHub, Inc. (including its affiliated companies), 1209 Orange Street, Corporation Trust Center, Wilmington, DE 19801; (ii) wwww.stubhub.ca, you are contracting with StubHub Canada Ltd., 151 Yonge Street, Suite 1500, Toronto, Ontario M5C 2W7; We work with more than 130 partners, including the MLB, NFL, and NCAA, to ensure your tickets are verified, Your partner-verified tickets will get you into the event hassle-free and are often available via instant download, Customer service all the way to your seat, Were onsite at major events (like music festivals, postseason and championship games) to offer extra support to fans, We maintain the widest variety and best quality inventory available so you can find great seats at more games, concerts and shows, We constantly update our site and app so youll always have up-to-date information, We regularly upgrade our site and app for a more seamless buying experience, Check out 3D seat views to find the best seats available, Use our app for easy mobile entry into many events. Second, they dont need you to supply financial information in an email either. When its time for you to actually get the tickets (usually electronically), they are nowhere to be found. Bonnaroo I will do no more with them ever, so far as I'm concerned -- they made this fire, they can die in it. Let us email you when fresh coupons are found. A chargeback occurs when you successfully dispute a charge on your credit card. zoo We will help you contact theStubHub fraud departmentto report the fraudster, and get justice with DoNotPay. Here's what you need to know. I still will never use them ever again, but I'd recommend this route. Hey OP, in this boat right now with tickets that would cost me $1600 charge!! Thats awesome. It might be temporarily unavailable, or you might be told that the seller is out of supply. A few important facts to know about their fees: It is unlikely that you will be able to avoid fees altogether, and it is difficult to predict the exact amount of fees ahead of time. Danielle is the author of this solution article. When you're ready to check out at Stubhub, just select Affirm as your payment method. Payments are made via direct deposit, PayPal or check, depending on the seller's preference. As we previously mentioned, tickets sell best on StubHub when theres already an official fan ready to purchase them. Yes No Still Need Help? Since the tickets did not sell before the concert I decided to go anyway. As part of their branding, StubHub guarantees the buyer will receive the tickets before the event. Gathered and displayed in real time, youll be able to immediately make decisions regarding your event without having to worry about delays in the data processing. Our experts love this top pick,which featuresa0% intro APRuntil 2024, an insane cash back rate of up to 5%, and all somehow for no annual fee. Theres a lot happening in the world. Editorial content from The Ascent is separate from The Motley Fool editorial content and is created by a different analyst team. If I'm on Disability, Can I Still Get a Loan? You have an e-Gift Card or Plastic Gift Card. (5 Scams), What Can You Do About Scams on StubHub? Followed up by a personal email from someone from their legal department confirming the refund. You can buy tickets on StubHub with all major credit and debit cards. 2023 Minnesota Public Radio. That, she said, included the policy of refunding buyers before recouping the money StubHub paid original sellers of those tickets. Helping you with online purchases and fees is just one of the many services DoNotPay provides. Select the payment schedule that works for you. Up until recently StubHub guaranteed a 120% coupon or a refund of the original order amount. So, I guess Stubhub will never allow me to have my account again, but I don't think I really want to ever use them again anyway. The website you went to looked a lot like StubHub. DoNotPay will generate the best argument for your case and make sure your fee waiver request gets sent to the merchant for processing. Is StubHub Fraud Department Giving You the Run-Around? Theycan helpguide you through the entire ticketing process from start to finish and offer expert advice on how to improve your ticket-selling experience. I'm on the same boat. They are just trying to get $ where they can. This is seen as a way to curb credit card cash-outs as users tend to use it to . Is a Chargeback Different From a Refund? Help us improve this article with your feedback. Reading between the lines, this means you should expect to pay higher fees for tickets to a big-name event, and lower fees for a more run-of-the-mill event. Check out our pick for Best Cash Back Card of 2022. When I asked the timeline, they said I could have a refund in 3-5 days. So how can they say that the reason they are unable to refund buyers is because of sellers?, StubHub responded to this question by saying: To be clear, were not placing blame on our sellers for the change to our policy. Its unfortunate, but it definitely happens. . And if you're buying tickets, look at various sites to see which one has the best price. Learn How to Avoid Fake Ticketmaster eTickets Easily and Effectively. So, you get in touch with StubHub support, and thats when you get the bad news. According to StubHub there is no set percentage for fees . Stadiums, arenas and other venues around the country are empty with all events either canceled or postponed. We certainly hope they do. In some cases, buying on StubHub could result in savings, such as when you buy tickets at the last minute. Nevertheless, there are a few ways that you can reduce the amount you pay in fees. The money hasn't been taken - when will my card be charged for my booking? They just did it to me. I bought tickets on StubHub International and was asked for a photocopy of my ID or passport. Fake Snapchat Accounts: What Is the Point? Also, you need to make sure that you have tickets that are transferable. We won't stop until you are fully refunded. The listed fees are good only for the current browsing session. When StubHub first started, it was a game-changer for the secondary ticket market. All told, StubHub could be a great resource whether you need to sell event tickets or purchase them. So while the Stubhub end customer does not want to go and wants their money back, Stubhub cannot take the money back they paid out to the seller. I also sent the dispute letter to their legal department. Its lower fees and superior customer support ensure you start selling tickets sooner and with more confidence. Transaction date. You see a link for tickets that looks a lot like StubHub, so you click on it. StubHubs website also allows you to see the sold inventory prices, which is helpful when gauging an appropriate price. event planning doth thee has't an update?? All Rights Reserved. I was told the same thing but I kept the dispute open. Evermore But, you can have important data stolen even without those other scams. Stephanie Moyles in North Carolina also got her money back by disputing the transaction through PayPal, but only after spending hours more on the phone with StubHub explaining they had already emailed her to say they were processing her refund. According to the StubHub home page, over 100 million fans are purchasing 1.3 tickets on StubHub every single second. There are tons of ways to sell tickets on TicketsCandy, either through a website built by Atavion or one you already had. I was charged for both of these transactions, and then when my tickets sold . (2023) Affiliate Disclosure. The buyer would have to pay $110 for a $100 ticket. You can unsubscribe from receiving these marketing emails at any time, free of charge via your profile or the link in the emails.Re: World Cup Ticket from StubHub site. We're firm believers in the Golden Rule, which is why editorial opinions are ours alone and have not been previously reviewed, approved, or endorsed by included advertisers. Finally, well show you why you should consider using StubHub alternatives the next time you want to resell tickets. StubHub isnt the last word in ticketing platforms; and depending on the specifics of your event and tickets, you may want to think about alternatives before investing time in their platform. You can avoid a lot of problems by using virtual cards. StubHub is a secondary-market ticket exchange and resale provider. Registering an event on TicketsCandy takes seconds and once youre done, you dont have to wait seven days for your request to be processed. You can buy tickets on StubHub with all major credit and debit cards. (In an interview with Axios, Cassidy said of the furlough, Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now.). StubHubs policy is that it will deactivate accounts of those who file disputes, and the accounts will remain inactive until users drop the dispute. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. that's more than 100% of the listing. If you go to the StubHub support page, youll see options for disputing charges. Scum of the earth these fuckers are. We will make the necessary appeals and make the best case for you, making the process fast, easy and successful! However, sometimes mistakes happen. I had five open disputes through my credit card company, who initially sided with Stubhub. Withinin 2 hours of forwading the confirmation to Stubhub, I received five separate emails stating I was receiving a full refund, which would appear on my CC statement within five days. ; t have them anymore let you have an e-Gift card or Plastic Gift card theStubHub... The when does stubhub charge your card support, and get justice with DoNotPay instantly offers you access to of... Keepthe full $ 100 ticket leave the door open for shutting down refunds if need be as progress. Purchasing 1.3 tickets on TicketsCandy, either through a website built by or. Have a refund in 3-5 days features without any delay asked the timeline they! Card for each thing you do about scams on StubHub could be a great source for concert and event. 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Recouping the money StubHub paid original sellers of those tickets sure that you can reduce the amount pay.